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Average Ratings 5 Ratings
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API Access
Has API
API Access
Has API
Integrations
AmeriCommerce
Dynamics 365 Customer Service
Keap
Kontent.ai
Mailchimp
Microsoft Dynamics 365
Microsoft Power BI
Microsoft Teams
ProProfs Help Desk
Salesforce
Integrations
AmeriCommerce
Dynamics 365 Customer Service
Keap
Kontent.ai
Mailchimp
Microsoft Dynamics 365
Microsoft Power BI
Microsoft Teams
ProProfs Help Desk
Salesforce
Pricing Details
$110/month
Free Trial
Free Version
Pricing Details
$19.99 per month
Free Trial
Free Version
Deployment
SaaS
iPhone
iPad
Android
Windows
Mac
Linux
Deployment
SaaS
iPhone
iPad
Android
Windows
Mac
Linux
Support
Phone Support
24/7 Live Support
Online
Support
Phone Support
24/7 Live Support
Online
Training
Documentation
Webinars
Live Online
In Person
Training
Documentation
Webinars
Live Online
In Person
Vendor Details
Company Name
Microsoft
Founded
1975
Country
United States
Website
www.microsoft.com/en-us/dynamics-365/products/contact-center
Vendor Details
Company Name
ProProfs
Founded
2006
Country
United States
Website
www.proprofschat.com
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
