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Description
Online customer satisfaction survey software, including CSAT (Net Promoter Score®, (NPS), & Customer Effort score™, (CES 2.0).
Nicereply assists hundreds of teams from companies such as Microsoft, Hubspot, Hubspot, and Buffer in measuring and improving their customer service.
- Measure Customer Satisfaction, Net Promoter Score (NPS), and Customer Effort Scores (CES) per agent or team, or company-wide
- Increase your survey response rate by 200%
- View your CRM data and set triggers based there
- Get 3x the feedback you get without having to send more emails
You can customize both the look and the content of your surveys
- Create reports, track KPIs, set goals and create them.
Description
QUESTIONSTAR brings questionnaire creation, response collection and statistical analysis into one online survey platform. It is available to individuals and organizations, including students, educators, researchers, universities, businesses, nonprofits and public-sector teams. Employee feedback, customer surveys and academic research are examples of its uses.
The interface is available in German, English and Russian. Surveys can be created in any language, including multilingual questionnaires. Build surveys with branching, randomized questions, a custom design and printable paper versions. Distribute them through links, QR codes, email or website embedding. Analyze responses with charts, cross-tabulations, correlations, t-tests and regression. Export reports to Word, Excel, PowerPoint or PDF, or export raw data to SPSS, XLSX and CSV.
Connect workflows through Zapier, n8n, webhooks and the REST API. Google Data Studio and Microsoft Power BI support external dashboards; MCP connects supported AI clients including ChatGPT, Claude and Cursor. Qualtrics import helps move existing questionnaires.
Survey data is hosted in Germany, and a data processing agreement is available. The free plan has no time limit and includes survey features for one active survey with up to 50 responses. Paid plans provide unlimited responses per survey and white-label questionnaires. Active-survey limits, email allowances and administration features vary by plan. SSO/SAML, custom domains and on-premise deployment require the relevant plan, add-on or agreement.
Start with FREE to evaluate the survey workflow before choosing a paid plan.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Zapier
Yes
Bitium
Yes
Bold BI
Yes
ChatGPT
No
Claude
No
Cursor
No
Desktop.com
Yes
Freshsuccess
Yes
Gmail
Yes
Microsoft Outlook
Yes
Integrations
Zapier
Yes
Bitium
No
Bold BI
No
ChatGPT
Yes
Claude
Yes
Cursor
Yes
Desktop.com
No
Freshsuccess
No
Gmail
No
Microsoft Outlook
No
Pricing Details
$39.00/month
Free Trial
Yes
Free Version
No
Pricing Details
€0
FREE: no time limit; 1 survey collecting responses at a time; up to 50 responses per survey; QUESTIONSTAR footer remains. MONTHLY: from €59/month for 1 active survey, monthly cancellation. STANDARD: €395/year, 3 active surveys. PROFESSIONAL: €995/year, 10 active surveys, user management. Annual plans: 12-month term. Paid plans include unlimited responses per survey and white-label surveys. SSO/SAML and a custom domain are paid add-ons for PROFESSIONAL. CUSTOM: price on request, term from 24 months; on-premise deployment by agreement. Business pricing; see the QUESTIONSTAR website for academic offers and full conditions.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Nicereply
Founded
2011
Country
Slovakia
Website
nicereply.com
Vendor Details
Company Name
QUESTIONSTAR
Founded
2004
Country
Germany
Website
questionstar.com
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Customer Satisfaction
360 Degree Feedback
No
Analytics
Yes
Call Reporting
No
Complaint Monitoring
Yes
Feedback Collection
Yes
Survey Management
Yes
Product Features
Customer Satisfaction
360 Degree Feedback
No
Analytics
Yes
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
Yes
Survey Management
Yes
Survey
Custom Survey URLs
Yes
Data Analysis Tools
Yes
Email Marketing
No
Mobile Survey
Yes
Offline Response Collection
No
Paper Survey
Yes
Question Branching
Yes
Question Library
Yes
Site Intercept Survey
Yes
Skip Logic
Yes
Supports Audio / Images / Video
Yes
