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features
design
support

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Write a Review

Description

Nibble stands as the leading AI negotiation platform, adept at fostering mutually beneficial outcomes on a large scale. Regain authority over discount strategies, boost conversion rates and average order value, and manage inventory effectively. Achieve quicker deal closures with improved profit margins and elevated conversion statistics. Nibble empowers you to facilitate personalized ecommerce negotiations for every shopper, ensuring a memorable purchasing journey. While full-price sales remain steady, Nibble engages hesitant buyers by providing the gentle push required for them to finalize their purchases, activated by factors such as exit intent, time spent on the page, and repeated visits. You can easily manage the negotiation process by defining maximum discount limits, aligning it with the usual promotional discounts you offer, allowing for increased conversions with enhanced profit margins. Nibble can be implemented broadly or targeted specifically at products or categories that require additional conversion assistance. Additionally, consider using negotiation as a reward for customer loyalty by offering it exclusively to VIPs or select groups, thus enhancing their shopping experience even further. By integrating Nibble into your sales strategy, you can create a dynamic environment that fosters customer satisfaction and drives sales growth.

Description

Prepare for the future of conversational commerce by providing exceptional service and enhancing customer experience. Are you equipped for the demands of conversational commerce? Modern consumers anticipate highly personalized service interactions that occur in real-time and through their preferred channels. To meet these expectations, businesses must first streamline their customer service operations. The ROBIN Program is designed to assist teams in elevating customer service level agreements, increasing operational efficiency, and driving sales growth. This program features a Conversation Console that integrates with your data warehouse and offers data-informed coaching. Once your customer service is optimized, our Growth Suite enables you to expand your operations effectively. You can incorporate additional channels, enhance automation, and improve overall performance as you transition into conversational commerce—progressively. All inquiries from various channels are managed in a single, user-friendly console without the hassle of tickets or waiting times. Questions are intelligently routed to the appropriate representative, with all relevant customer data easily accessible. Key features encompass a dynamic web form, live chat capabilities, and customer co-browsing to create an interactive experience. Ultimately, this comprehensive approach empowers businesses to thrive in the evolving landscape of customer engagement.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

BigCommerce Yes 
Magento Yes 
Shopify Yes 
Voyced No 

Integrations

BigCommerce No 
Magento No 
Shopify No 
Voyced Yes 

Pricing Details

$499 per month
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Nibble

Country

United Kingdom

Website

www.nibbletechnology.com

Vendor Details

Company Name

ROBIN

Founded

2011

Country

Netherlands

Website

www.robinhq.com

Product Features

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics Yes 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant Yes 
Workflow Management No 

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