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ease
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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Introducing an innovative email application designed with cutting-edge features to enhance business communication in today's fast-paced world. This app is crafted to provide joy and efficiency across all your email accounts, compatible with devices such as iPhone, iPad, Android, Mac, and Windows. With built-in Read Receipts, Newton automatically tracks your sent emails, ensuring you stay informed without any extra effort. This functionality not only provides instant feedback but also enables you to follow up on messages promptly and effectively. The Recap feature intuitively highlights conversations that require your attention or follow-up, while also managing emails with due dates and reminders, ensuring that nothing is overlooked. The Tidy Inbox functionality helps you maintain a streamlined experience by automatically filtering out newsletters and other distractions, allowing you to concentrate on what truly matters. Additionally, for those who prefer to manage tasks outside their inbox, Newton provides the convenience of saving emails directly to productivity tools like Todoist, Evernote, OneNote, Trello, or Asana with just a single click, thereby enhancing your organization and efficiency. Embrace a more productive email experience that meets the demands of modern communication.

Description

SupportBee's ticketing system is designed to help teams effectively manage, prioritize, and collaborate on customer support inquiries. Functioning similarly to an email platform, SupportBee's shared inbox keeps your interactions with customers seamless and discreet, preserving the personal nature of email communication. In contrast to a conventional email inbox, our system provides a smooth collaborative experience by allowing the assignment of tickets to specific agents and teams, ensuring accountability and preventing any issues from being overlooked. Additionally, our integrated knowledge base tool, KBee, empowers customers to find solutions independently, reducing the need for direct support requests. This feature is perfectly aligned with our Shared Inbox, allowing your team to quickly reference and share links to pertinent support articles while engaging with customers. Furthermore, this setup enhances the overall efficiency of customer service operations, ultimately leading to higher satisfaction rates.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Asana
Trello
Aritic PinPoint
Capsule
ClickUp
Customer.io
GitHub
Insightly
Integry
Jira Work Management
Microsoft 365
Microsoft OneNote
Pipedrive
Quickwork
Revamp CRM
Slack
Stackreaction
Teamwork.com
Zapier
iCloud

Integrations

Asana
Trello
Aritic PinPoint
Capsule
ClickUp
Customer.io
GitHub
Insightly
Integry
Jira Work Management
Microsoft 365
Microsoft OneNote
Pipedrive
Quickwork
Revamp CRM
Slack
Stackreaction
Teamwork.com
Zapier
iCloud

Pricing Details

$49.99 per year
Free Trial
Free Version

Pricing Details

$49 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

CloudMagic

Country

United States

Website

newtonhq.com

Vendor Details

Company Name

SupportBee

Founded

2011

Country

United States

Website

supportbee.com

Product Features

Email Management

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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