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Description
Newbridge provides a comprehensive UCaaS cloud contact center technology platform that encompasses Omnichannel communication, IVR, Social Media integration, Workforce Management, and office phone systems. Renowned for its cutting-edge innovation, adaptability, and cost-effectiveness, Newbridge collaborates with industry experts and partners to tailor, enhance, and maintain the personnel and processes using advanced SaaS technology. Additionally, for various technological necessities including infrastructure, IT assistance, managed service provider requirements, and cabling solutions, we depend on our reliable partners to guarantee smooth integration and execution of their offerings. This collaborative approach ensures that all aspects of the contact center function efficiently and effectively.
Description
The ability to edit and erase messages, as well as automatically delete them, clear chat windows, and completely wipe history is essential. Users can remotely disconnect devices, utilize a false secret phrase, and enable auto-lock and auto-logout features when inactive. There are options to hide contacts and create blacklists, along with tailored visibility settings for each contact and the ability to configure contact permissions. Tasks can be assigned to oneself and coworkers, with progress tracking to ensure accountability. Additionally, users can securely store and manage passwords, sharing them with contacts when necessary. Collaboration is enhanced by establishing team goals and overseeing the resolution of various issues, fostering a productive work environment. This comprehensive set of features significantly improves communication and organization within any team.
API Access
Has API
API Access
Has API
Integrations
CommunityWFM
Rezcontrol
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$5.99 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Newbridge Business Solutions
Founded
2003
Country
United States
Website
newbridgebusinesssolutions.com
Vendor Details
Company Name
VIPole
Founded
2013
Country
United Kingdom
Website
www.vipole.com
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Unified Communications
Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail
Product Features
Collaboration
Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing
Network Security
Access Control
Analytics / Reporting
Compliance Reporting
Firewalls
Internet Usage Monitoring
Intrusion Detection System
Threat Response
VPN
Vulnerability Scanning
Secure Email Gateway
Anti-Malware
Archiving
Customizable
Data Loss Prevention
End-to-End Encryption
Real-time Dashboards
Reporting / Analytics
Sandbox
Threat Protection