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Description
NetResults® Corporation creates and sells NetResults Tracker™, a user-friendly web-based collaboration software solution designed to assist businesses in efficiently monitoring, managing, and resolving various operational challenges. This tool is versatile, serving purposes like bug and defect tracking, issue resolution, change and workflow management, as well as providing help desk support, a knowledge base, and an automated support portal. It stands out as a comprehensive web-based collaboration solution that streamlines the tracking of business problems and facilitates their resolution. The Standard Edition of NetResults Tracker offers enhanced collaboration capabilities, including features such as alerts, escalation options, and discussion threads, which further optimize team interactions. Our clientele spans a wide array of sectors, such as broadcasting, consulting, entertainment, finance, government, hardware, healthcare, manufacturing, pharmaceuticals, retail, software, system integration, telecommunications, transportation, and utilities, highlighting the tool's broad applicability in the business landscape. By leveraging this robust software, organizations can significantly improve their operational efficiency and communication.
Description
ResolveEasy is a powerful solution that simplifies customer service and internal problem resolution. It offers multi-channel communications, real-time tracking of performance, and task automation. ResolveEasy increases productivity through workflow optimization. Customizable features and integrations ensure that the software is tailored to your business's needs. It excels in direct customer communication via ChatGPT-backed WhatsApp, and real-time reports. WhatsApp makes it easy to do all of this. ResolveEasy's collaborative task management and adaptability to existing applications empowers teams with efficient operations and top support. ResolveEasy can be customized to meet the needs of any business.
Businesses of all sizes and in many different industries use ResolveEasy. It is designed for both customer service teams as well as internal support units. It offers streamlined communication, real time performance insights, and task tracking.
API Access
Has API
API Access
Has API
Integrations
Zoho Analytics
Pricing Details
$9 per month
Free Trial
Free Version
Pricing Details
$10/per user/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
NetResults
Website
www.netresultscorp.com
Vendor Details
Company Name
Cloobot Techlabs
Founded
2020
Country
India
Website
www.cloobot.ai/resolveeasy
Product Features
Bug Tracking
Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management
Collaboration
Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management