Alternatives to NetResults Tracker

SysAid is an AI-first ITSM and Help Desk platform designed to make IT teams more efficient. Powered by Agentic AI, it accelerates issue resolution, automates repetitive tasks, and helps IT shift from firefighting to driving strategic impact. With no-code workflows, AI-powered ticket handling, and a modern self-service portal, SysAid lets your team focus on what matters most—delivering business value. At the core is Agentic AI: a powerful operational layer where AI Agents take the first action—boosting efficiency and speeding up resolutions. SysAid is built with enterprise-grade security, governance, and responsible AI—complete with customizable guardrails and controls. Go live in weeks with fast, code-free onboarding—no complex migrations or steep learning curves. Flexible, scalable, and supported by award-winning service, SysAid is ITSM run by AI—and by you.

Asana helps teams orchestrate their work—from daily tasks to strategic initiatives. With Asana, teams are more confident, move faster, and accomplish more with less—no matter where they are located or how many different departments are involved. More than 119,000 paying customers and millions of free organizations across 190 countries rely on Asana to manage everything from company objectives to digital transformation to product launches and marketing campaigns. It’s time to move work out of disjointed spreadsheets and email and let teams collaborate and communicate more effectively in one place. With Asana, it doesn't matter how many different teams or departments are coming together on a project, they can share context and assign ownership with tasks, combine related work, share files, get instant updates on tasks and projects and build effective cross-functional workflows. In Asana, you can track the status of initiatives with ease and get an accurate view of how you’re progressing towards goals. Report on project progress in minutes with real-time work reporting to create visibility for teams and stakeholders. Join millions of users getting work done with a free trial.

Issuetrak makes it easier to resolve your team's or customers' problems faster and more efficiently. Issuetrak is a versatile business process management solution that can help you improve your performance through powerful ticketing resolution. It includes help desk operations, customer support, complaint management, change management, asset management, and more! Issuetrak includes all the tools you need for your team, including workflow automation, detailed reporting, custom forms, alerts, and a knowledge base.

nTask, online task management, and project management platform, is free for individuals, teams, and business professionals. Using nTask, you can create checklists, manage projects, collaborate with project teams, schedule meetings, and automate regular tasks. nTask is unique because it allows small and large teams to work together on different projects. Designed for agile teams, nTask allows you to create and assign tasks, submit timesheets, and more. Your team will now keep you informed about hours worked and submit time entries against each task to let you know exactly what your team is doing. nTask offers Kanban boards, project planning, and issue tracking. It's easy and free to sign up for nTask Get started today!

aqua, with its AI-powered technology, is a cutting-edge Test Management System built to streamline and boost QA processes. Perfect for both large and small businesses, especially in highly regulated sectors like Fintech, MedTech, and GovTech, aqua excels in: - Organizing and managing custom testing workflows - Handling various testing scales and complexities, - Managing comprehensive test data sets - Ensuring detailed insights through advanced reporting - Transitioning from manual to automated testing All of this becomes effortless with Aqua. Additionaly, it stands out with "Capture" - simplified 'single-click' bug tracking and reproducing solution. Seamlessly integrating with popular platforms like JIRA, Selenium, and Jenkins, and supported by REST API, aqua enhances QA efficiency, significantly reducing time spent on routine tasks and accelerating software release cycles by 200%. Take away your pain of testing! Try aqua today!

Tidio is a top-tier customer service platform that blends live chat, chatbot automation, and AI agents to help businesses provide quick, efficient support at scale. Known for its powerful automation features and intuitive interface, Tidio is trusted by over 800,000 businesses globally. Connect with website visitors through real-time chat and manage all conversations from email, Messenger, Instagram, and more in one centralized dashboard. Streamline support with integrated ticketing tools that work seamlessly alongside both chatbots and live agents. Easily build custom chatbot flows with a visual, no-code builder to capture leads, respond to FAQs, and automate messaging. Leverage Lyro, Tidio’s conversational AI agent, to handle up to 64% of customer inquiries using advanced natural language understanding. Simple to set up and use—no coding required. Fully GDPR-compliant and secure. Scales effortlessly for eCommerce, SaaS, and service-based businesses. Includes a 7-day free trial. Key Features: • Live Chat (widget and social media integrations) • Help Desk (all communication in one dashboard) • Chatbot (automation for common use cases such as customer help and lead generation) • AI Agent (resolve incoming issues with Tidio's conversational AI, Lyro) • Multichannel Integration (social media, help desk software, and platforms such as WordPress, Shopify, and more) Users praise Tidio's intuitive design, visual interface, and simple deployment. Multiple plans available for all business needs and requirements.

BugHerd is recognized as the easiest visual feedback and bug tracking tool available for websites, favored by numerous outstanding teams globally for managing their online projects effectively. With BugHerd, you can effortlessly point and click to provide client feedback directly on your site, all without any restrictions on project numbers. --- 🌟BugHerd simplifies the process into three straightforward steps:🌟 1. Use the user-friendly browser extension to attach feedback directly to elements on your webpage. 2. Automatically, all feedback pins come with contextual metadata that includes details such as browser type, operating system, screen size, resolution, selector information, and much more. 3. Feedback is converted into task cards immediately, facilitating efficient workflow management. --- Say goodbye to cumbersome emails, tedious spreadsheets, and unnecessary stress. You can begin your journey in just a few minutes with a complimentary 14-day trial, ensuring a smooth transition to streamlined project management.

LiveHelpNow is changing the game of customer service one support solution at a time. Omnichannel support tools that will make your agents’ jobs easier and strengthen your brand! • A fully integrated customer support suite to meet all of your customer support, contact center, lead generation, and help desk needs. • All-in-one omnichannel capabilities: Live chat, SMS text-to-chat, chatbots, Facebook messenger, email/ticket management, and VoIP call management, yet your team will receive one streamlined communication history. • Tools and features include but aren’t limited to intelligent conversation routing, canned responses, KPI dashboards, contact center analytics, enterprise level reporting, conversion tracking, unified inbox, auto language translation, knowledge base management, automations and triggers, lead generation management, and more. • Thoughtfully designed so you can get the most out of your existing tools. Integrate with your CRM, CMS, knowledge base, social media channels and more. • HIPAA, ADA and PCI compliant and financial grade AES-256 bit encryption • Quick and easy installation. No setup fees or contracts. • Free 30-day trial • Free training and 24/7 support

Jira is a project management tool that allows you to plan and track the work of your entire team. Atlassian's Jira is the #1 tool for software development teams to plan and build great products. Jira is trusted by thousands of teams. It offers a range of tools to help plan, track, and release world-class software. It also allows you to capture and organize issues, assign work, and follow team activity. It integrates with leading developer software for end-toend traceability. Jira can help you break down big ideas into manageable steps, whether they are small projects or large cross-functional programs. Organize your work, create milestones and dependencies, and more. Linking work to goals allows everyone to see how their work contributes towards company objectives, and to stay aligned with what's important. Your next step, suggested by AI. Atlassian Intelligence automatically suggests tasks to help you get your big ideas done.

Bugfender serves as a remote logger, crash reporting tool, and platform for in-app user feedback specifically designed for application developers. It captures every action within the app, even in instances where it doesn’t crash, allowing developers to replicate and address issues more efficiently, thus enhancing customer support. With a strong emphasis on user privacy, Bugfender operates efficiently in terms of battery and network usage, maintaining logging capabilities even when the device is offline. This tool empowers developers to identify and rectify bugs before users become aware of them. By logging bugs across all devices and delivering the results in mere seconds, Bugfender allows for prompt fixes, ensuring that users never encounter an error message. This proactive approach helps in achieving 5-Star Ratings. Beyond merely tracking crashes and bugs, Bugfender gathers comprehensive data essential for creating a detailed understanding of user behavior, which is vital for obtaining those coveted five-star ratings. Additionally, it facilitates exceptional customer service by enabling developers to focus on individual users, thereby offering tailored support to enhance user satisfaction and loyalty. Ultimately, Bugfender transforms the way developers interact with their applications and users, fostering a more resilient and user-friendly product.

Backlog is an effective collaboration and project management tool designed for teams aiming to enhance productivity, improve visibility, and streamline project tracking. It allows development teams to collaborate seamlessly with departments such as Design, Marketing, and IT to deliver high-quality projects more efficiently. Key features encompass Projects, Gantt Charts, Burndown Charts, Issues, Subtasking, Watchlists, Comment threads, Version control, File sharing, Wikis, and Bug Tracking. Additionally, users can conveniently update their projects while on the move using mobile applications for both iOS and Android platforms. This versatility makes it easier for teams to stay connected and manage their work from anywhere.

monday.com Work OS is a no-code work management platform that helps teams manage projects and workflows more efficiently. This software provides fully customizable solutions for a wide range of use-cases such as marketing, sales, operations, IT, HR, and many more. With monday.com you can easily plan, manage, and track every project in one place, with the help of time-saving and easy-to-use features such as automations, time tracking, document sharing, real-time collaboration, and more. Multiple visual board views such as Gantt, Kanban, and Cards help you prioritize, structure, and navigate tasks and projects the way that suits you and your team’s needs, while dashboards give a high-level overview of your progress and help you make data-driven decisions. In addition, integrations with apps such as Outlook, Microsoft Teams, Gmail, and Excel, allow you to easily continue working with your favorite tools directly within the platform. monday.com also offers dedicated solutions, such as monday dev and monday sales CRM, designed to answer the needs of specific industries.

The Bugzero change management issue tracking system is a software tool designed for enterprises to document and monitor the status of every issue identified by users until it is fully resolved. In Bugzero, an "issue" can range from a straightforward customer inquiry or request to a comprehensive technical description of an error or problem. This versatile software can be utilized by software developers and testers for tracking bugs, as well as by manufacturers for monitoring customer interactions and sales, and by IT help desks and other service providers for managing trouble tickets. Bugzero offers a web-based, enterprise-level solution that is both cost-effective and scalable, aimed at enhancing collaboration and efficiency within teams. Users can easily report issues, keep track of their resolution progress, and identify who is accountable for addressing each issue. The platform is designed to be user-friendly while also being adaptable, allowing it to be customized to fit the specific processes and workflows of various organizations. With its intuitive interface and robust functionality, Bugzero proves to be an effective tool for streamlining issue management. Additionally, its reliability ensures that organizations can focus on their core functions without being bogged down by unresolved issues.

Gemini can solve any number of situations. Gemini's unique project templates allow you to adapt the user interface to your project's taxonomy. The workspace feature allows users to focus on the important data. Gemini's Issue tracking eliminates the need for micro-managing the processing of issues or communication around them. You have control over what information is captured, how it is processed and when notifications are sent. Bugs are a natural part of software development. Gemini Bug Tracking makes it easier to track, manage, and resolve bugs faster. Integrated Testing makes sure bugs don't return. Gemini supports all agile methodologies, including SCRUM, Kanban, and Kanban. You can be sure you don't miss your deadlines or upset your customers with powerful sprint progress reports. Gemini integrates your help desk function with the rest of the organization, so managing problems is easy for you.

MantisBT simplifies collaboration between team members and clients, making it swift, efficient, and professional. This open-source issue tracker strikes a perfect balance between ease of use and robust functionality, allowing users to begin managing their projects almost immediately while effectively engaging with their colleagues and clients. Once you experience its capabilities, you'll find it hard to switch to anything else! Evaluating MantisBT is now easier than ever, as you can explore one or more of the demo options we have available, or head straight to the downloads page to obtain the latest version along with the administrator's guide for installation on your own servers. Its flexibility enables customization of issue fields, notifications, and workflows, while project-specific role-based access control empowers you to manage user permissions effectively. Stay connected with your team and clients by keeping them informed through notifications regarding issue updates, resolutions, and comments, ensuring everyone is always on the same page and enhancing overall productivity.

Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.

Utilize online applications designed for managing projects, customer relationships, support, billing, tracking issues, and monitoring time, among other functionalities. These tools enable the integration of data and facilitate communication with colleagues, clients, and partners seamlessly. Work flexibly from any location and on any device within secure cloud-based workspaces. Your journey begins by establishing workspaces dedicated to Intranets, Client Extranets, CRMs, or particular projects. You have the freedom to invite co-workers, customers, freelancers, and other collaborators into these workspaces. Next, select applications tailored for each workspace, such as those for managing issues, tracking sales leads, handling deals, scheduling vacations, approving documents, maintaining a wiki, operating a help desk, managing time, organizing meetings and events, processing invoices, or even developing a custom app. Every application can be customized easily without needing IT assistance. Consequently, your entire team can leverage these applications to share files, edit documents, delegate tasks, oversee projects, and collaborate online within a unified workspace. The most successful companies recognize that true collaboration transcends mere file-sharing and data management, fostering a more integrated approach to teamwork.

SutiDesk offers a user-friendly online helpdesk software designed to assist customer support across organizations of various sizes. Its intuitive and collaborative interface facilitates quick and effective resolution of customer inquiries, while offering comprehensive oversight of support requests. The platform allows businesses to efficiently manage and monitor support tickets and associated activities all from one central location. With SutiDesk, there is no need for installation, making deployment a breeze. It helps in minimizing both ticket resolution times and overall support expenses. Accessible from any device at any time, it ensures top-tier support ticket management capabilities. Additionally, it enhances customer service efficiency through automated processes for converting emails into tickets and managing customer cases. This tool guarantees consistent support for both new and existing customers while enabling the collection of support tickets from various channels. Furthermore, it allows businesses to deliver personalized assistance to their clientele, making it a fully equipped solution that scales with organizational growth. SutiDesk not only streamlines operations but also fosters stronger customer relationships.

Experience a bug tracking system that is not only swift and user-friendly but also easily scalable, enabling you to resolve issues promptly and deliver outstanding products on schedule. With our complimentary tool, you can submit, monitor, and address bugs more efficiently through tailored workflows, organizational rules, and service level agreements (SLAs). You can conveniently log errors and track them according to your chosen criteria. Design custom views for your issue tracking software to prioritize the most pressing bugs. Utilize reports to analyze the number of logged bugs, their resolution status, and additional metrics. Engage with your team through interactive features like forums and discussions to keep everyone updated on their tasks. Establish rules that can automatically trigger updates in bug fields or in external applications. Email notifications ensure you and your team stay in the loop about new bugs, updates, and other important information. Furthermore, automate your SLAs to align with your customer's objectives and expectations, enhancing overall service quality. This comprehensive approach not only streamlines bug management but also fosters collaboration among team members, ultimately leading to improved product delivery.

Managing projects effectively requires tools for Issue Tracking, Project Management, Version Control, Help Desk, File Sync, Wikis, and Chat. Creating a successful product and delivering software necessitates quick access to information, yet this data is often scattered across various platforms, including issue trackers, git commits, wikis, and miscellaneous documents. Planio consolidates all this information into a single platform, making it easier to manage. Monitoring issues, tasks, and bugs is fundamental to Planio’s functionality, allowing for tailored tracking of essential information in every issue. Users can develop intricate workflows that determine the available actions based on specific roles within the team. Additionally, Planio accommodates agile methodologies like Scrum, enabling teams to plan sprints and visualize their progress on an Agile Kanban board. For those who prefer conventional project management methods, Planio also offers features like milestones and Gantt charts, ensuring versatility for teams that do not solely rely on agile practices. As your team generates documents, prototypes, and impressive presentations, having a centralized system becomes even more vital for maintaining organization and efficiency. This comprehensive approach fosters collaboration and enhances productivity across all stages of the project lifecycle.

PointInsight offers a user-friendly, customizable online business process portal that enhances the management of tasks, issues, and project life cycles. This platform empowers organizations of all sizes, from large corporations to small enterprises, to define, implement, and uphold business rules while refining their operational processes. Specifically crafted to automate and optimize IT services, help desk, and customer support workflows, PointInsight also features an integrated knowledge base equipped with customizable search functionalities for immediate access to business intelligence tools like alerts, reports, and emails. By automating, standardizing, and simplifying various human-centric business processes, PointInsight enables organizations to scale their operations efficiently. Ultimately, this platform is designed to enhance productivity and foster a more streamlined approach to managing business activities.

Complicated issue tracking software can hinder productivity significantly. Sifter provides a solution for software and website development teams by allowing them to concentrate on what truly matters. While sophisticated tools and configurations may seem appealing in theory, they often feel appropriate only for large organizations like NASA. Unfortunately, this level of complexity often leads to confusion and frustration among users. Sifter was designed specifically to streamline the processes of bug and issue tracking, and its effectiveness has led many of our customers to use it for project management across various teams. Involving more members in the process tends to bring more issues to light. Additionally, the idea of paying extra for temporary help, such as testing for just one week, is impractical. With Sifter, users benefit from unlimited access for all team members without incurring additional costs for those who may only participate for a short duration. After years of experimenting with intricate tools, we realized that promoting simplicity and encouraging participation offered far greater advantages than the multitude of features provided by complicated systems. This approach not only enhances user experience but also fosters a collaborative environment that drives success.

ExtraView serves as a comprehensive software solution designed for enterprises, focusing on business process management and global quality management systems, particularly in areas like CAPA, adverse event reporting, food safety, bug tracking, change management, and customer support. Users can choose between pre-built solutions or tailor their own specifications to meet unique needs. It can be deployed as a cloud service or installed on local servers, making it versatile for various operational environments. The platform is user-friendly, allowing for easy configuration while also supporting the implementation of fully validated systems for incident management, CAPA, adverse event reporting, root cause analysis, clinical trial data management, and food safety initiatives. Additionally, it facilitates the establishment of bug-tracking, customer support, requirements management, and other vital issue-tracking systems. A noteworthy aspect is that many users can benefit from a robust, free downloadable version of the software. Furthermore, financial organizations often utilize ExtraView to enhance their systems for auditing, ensuring corporate governance, and managing risks effectively. This adaptability makes it an essential tool for a wide range of industries looking to streamline their workflow processes.

Everyone can easily report bugs. You can collect feedback from clients and your team without making developers crazy. Your clients and internal team can mark up bugs, ideas, and feedback on your site. It's similar to drawing on your screen with a marker. You can't track feedback in chat messages, emails, or meeting notes. You can easily gather bug reports within your existing issue tracker. Your developers can reproduce bugs faster by not asking reporters for technical data. This is the best way to report and collect bugs.

TrackStudio is a highly customizable system designed for issue tracking, workflow management, and document organization, enabling users to monitor various tasks, including problem resolution, requirement gathering, IT support, project oversight, hardware rollout, and recruitment processes. Its fully adjustable workflows allow for an infinite number of states and transitions, empowering users to design workflows that reflect their unique business methodologies, limited only by their creativity. The platform features a hierarchical task tree, accommodating numerous subtasks and facilitating any depth in the work breakdown structure (WBS), while also allowing users to create and manage their own tasks. Furthermore, TrackStudio is equipped with multi-role support, recognizing that individuals often have different responsibilities based on the specific projects they engage with, thereby functioning effectively in a matrix-managed organizational structure. This flexibility makes TrackStudio an invaluable tool for teams seeking to streamline their operations and enhance productivity.

PhaseWare's Tracker is a highly adaptable customer support platform designed for various business needs. It encompasses features such as issue tracking, complaint handling, CRM, time management, SLA compliance, process oversight, and a knowledge base, among others. Offered in both cloud-based and on-premises formats, Tracker enables organizations to gain a comprehensive perspective of customer data, allowing them to optimize resources and enhance efficiency in their operations. This flexibility and depth make Tracker a valuable asset for any business looking to improve its customer service capabilities.

An effective ALM tool significantly enhances the management of your product's application lifecycle. The premier ALM tools offer comprehensive traceability throughout the entire lifecycle, which is why development teams from various sectors opt for Perforce ALM (formerly Helix ALM). This versatile suite of ALM tools is designed to facilitate the tracking of requirements, testing, and issue management. Perforce ALM stands out as the top software for application lifecycle management, providing extensive traceability throughout the process. This means you will have clear visibility into whether requirements have been adequately tested and fulfilled, whether test executions were successful or not, and whether any issues have been addressed. Furthermore, should a requirement undergo changes, you will instantly know the test cases and issues that may be affected. Perforce ALM simplifies the creation of requirements and the sharing of related documents, allowing for seamless reviews and approvals directly within the application. Additionally, it offers the flexibility to reuse requirements across different projects, enhancing efficiency and collaboration. The collaborative features of Perforce ALM ensure that all team members stay informed and aligned throughout the lifecycle.

Gain a comprehensive understanding of your team's abilities and enhance productivity. Strategically manage customer projects, team members, resources, and individual workloads effectively. Benefit from real-time engagement features, including notifications, comments, and tagging, which foster improved collaboration among team members. Seamlessly prioritize and arrange customer needs into epics, stories, and tasks without the hassle of manual tracking. Establish clear objectives and monitor progress effortlessly through robust dashboards, insightful analytics, and instant notifications. Enjoy straightforward integration with help desk platforms, email, and various other channels to connect your development team more closely with clients. Leverage actionable smart analytics that offers deep insights and predictive capabilities. Tailor the platform easily to align with your specific requirements. Connect it with your current workflows to optimize efficiency, enhance visibility, and ultimately accelerate delivery times. Boost your productivity further by integrating Yodiz with all your preferred applications, ensuring that everything from customer support systems to time tracking is comprehensively addressed. This holistic approach enables your team to work more cohesively and effectively than ever before.

P4 Plan (formerly Hansoft) serves as a dynamic project management and planning solution aimed at fostering teamwork and collaboration among different teams, while offering the versatility to manage projects using various methodologies including SAFe, Scrum, and Kanban. This tool enables teams to monitor their tasks, time, and overall progress in real-time, delivering extensive visibility along with sophisticated features like capacity planning and historical project data. It seamlessly integrates with existing systems and tools, such as P4 and Perforce ALM, to enhance traceability and streamline operations. Designed with a user-friendly interface that can be customized to fit the needs of individual teams, Helix Plan not only speeds up planning and decision-making processes but also promotes quicker delivery and improved efficiency for development teams, ultimately leading to more successful project outcomes. By supporting diverse methodologies and ensuring adaptability, it becomes an invaluable asset for organizations aiming to optimize their project management efforts.

Effortlessly collaborate on your projects with Lighthouse, whether you're a small team of five or a larger studio of fifty. This tool streamlines project development, allowing you to maintain focus on what truly matters while eliminating unnecessary steps in your workflow. By simplifying your tasks, Lighthouse empowers you to concentrate on the job you were hired to perform. Start your journey with a free trial that requires no credit card. As you generate and label issues, they are automatically organized in the background for your convenience. Enjoy a hassle-free experience by creating and responding to tickets straight from your inbox. You can easily monitor the status of all your projects with a clear overview and stay updated through various feeds. Your team can also generate new Lighthouse tickets directly from Tender, our customer support platform, enhancing communication. Utilize milestones to strategically plan features and set release timelines. Additionally, you can attach relevant documents or images to tickets, ensuring that all team members have easy access to necessary resources. With Lighthouse, staying organized and efficient has never been easier.

ServiceWise, developed by TechExcel, is a robust IT service management (ITSM) software solution that operates in the cloud, providing a secure platform that adheres to ITIL workflow standards and optimizes processes for companies of varying sizes. This versatile and adaptable software suite is designed for help desk and IT service management, boasting an array of advanced features such as intelligent ticketing, task and event management, customizable forms and surveys, efficient workflows, self-service options, service level agreements (SLAs) and escalation processes, as well as comprehensive reporting and analytics capabilities. With its extensive functionalities, ServiceWise empowers organizations to enhance their IT service delivery and improve overall operational efficiency.

Tickd is a web-based tool that allows you to manage your projects. It's simple and powerful. Tickd is a web-based tool that can help you manage your projects, no matter how small or large. It integrates with your existing tools like email and Slack and is mobile-friendly, removing any barriers to free flow of communication. Tickd is a cost-effective solution for your business, built on a secure and scalable platform. Register now to get a free trial

SolarWinds Service Desk (formerly Samanage) is an enterprise-level service-desk and IT asset management solution for IT, Human Resources, and Facilities professionals who need a clear and intuitive way to manage requests. The platform is fully customizable and allows users to collaborate on difficult tasks and share ideas via the in-app "whiteboard". SolarWinds Service Desk can be used by businesses to manage hardware and software, organize and manage licenses and contracts, detect risks, keep up-to date with licensing compliance, and many other functions. SolarWinds Service Desk understands how to manage services within your company. Your employees will be provided with world-class service and you can minimize the impact that incidents have on your business. To ensure that employees have the right tools to do their jobs, keep track of each asset.

Jira Service Management (formerly Jira Service Desk), empowers Dev/Ops teams to work at high-velocity to respond to business changes quickly and provide great customer and employee service experiences. Tune Jira Service Management for your specific needs. Every team member, from IT to legal to HR, can set up a service desk quickly, and then adapt to scale. Provide great service experiences quickly - without the complexity and cost of traditional ITSM solutions. An open, collaborative platform allows you to track work across your enterprise. You can link issues across Jira, as well as ingest data from other software-development tools, to give your IT support and operations teams richer contextual information that allows them to quickly respond to incidents, requests, and changes. Manage risk and deliver more customer impact. You can accelerate critical development work, eliminate the need for manual labor, and deploy changes quickly with an audit trail for each change.

Squish is a cloud-based management platform utilized by businesses globally to oversee and coordinate tasks, customer inquiries, product development, and additional functions. It enables users to efficiently and securely monitor various aspects like product evolution, bug tracking, quality assurance concerns, help desk requests, and organize client inquiries from any web browser. With its straightforward and user-friendly interface, Squish allows individuals to set up tailored projects in a matter of minutes. The platform is adaptable, enabling users to modify projects to gather the precise data necessary for effective problem resolution. You can track aspects such as product development, client inquiries, software bugs, help desk tickets, and more, facilitating a comprehensive overview of your operations. Squish simplifies the monitoring process of issue resolution from the initial project idea to complete production with remarkable ease. Additionally, it ensures that you and your team are always informed by providing automatic or on-demand updates. Setting up a typical company project takes only a few minutes, eliminating the need for webinars or extensive manuals; just create a project and begin utilizing Squish without delay. This efficiency makes Squish an invaluable tool for enhancing teamwork and productivity across various departments.

Software that enables businesses of all sizes to deliver WOWing customer experiences is affordable, flexible, and easy-to-use. Wowdesk automates the recording, tracking, and life-cycle of customer service inquiries, and streamlines the resolution process. Wowdesk combines all customer requests from multiple channels into a single platform. Wowdesk automates your complaint management processes to meet regulatory and compliance requirements, ensure customer happiness, prevent recurring issues, and track and manage customer complaints more effectively. Dashboards and powerful reporting tools provide meaningful metrics for measuring performance, customer satisfaction, return on investment, and performance.

Enhance your customer service experience with Salesforce Service Cloud, the premier and most comprehensive application for customer support worldwide. This platform equips businesses with an extensive array of features that facilitate assistance to clients across their preferred communication channels, including phone, email, chat, and SMS. Some of its standout capabilities encompass a lightning console, efficient case management, omni-channel routing, telephony integration, video chat options, and social media customer service, among others. With such powerful tools at your disposal, you can ensure that your customers receive the personalized care they deserve, no matter where they are.

Bugasura serves as a streamlined issue tracker and reporting tool tailored for contemporary SaaS teams that prioritize speed and simplicity. With Bugasura, our users can efficiently collaborate and resolve issues more swiftly throughout their product development processes. Bugasura is offered in three distinct formats: 1) Bugasura TRACKER for web-based access. 2) Bugasura Reporter for Android: This allows users to test any app on their Android devices, automatically capturing screenshots and enabling annotations to generate comprehensive bug reports. It also includes extensive information regarding the device on which the bug was detected, among other features. 3) Bugasura Chrome extension: This functionality mirrors the capabilities of our Android reporter app, empowering users to perform similar tasks directly from their web browsers. With these versatile tools, Bugasura enhances the efficiency of issue tracking and resolution for diverse development teams.

Reqtest enables you to quality assure all of your IT projects and release new software with full confidence. Within the platform you can easily manage requirements, perform extensive testing and track bugs. Managing the scope, quality, & progress of your IT projects have never been easier. – Collaborate with suppliers and within the organization – Integrate with Jira, DevOps or other tools – Track the project progress with your own dashboards

Discover the issue tracking tool that you'll find enjoyable to use. Linear is designed to enhance the efficiency of software projects, manage sprints, organize tasks, and track bugs seamlessly. Tailored for high-performing teams, it delivers an experience reminiscent of top-tier professional tools. With a thoughtful design conducive to daily operations, it synchronizes in real-time for all users, eliminating any delays or loading times. Its optimization for productivity is evident through a variety of extensive keyboard shortcuts, making it a tool created by software experts specifically for software product teams. You can easily access and modify your work both online and offline. Users can choose from multiple themes, including both light and dark modes, ensuring a personalized experience. All teams can collaborate within a single shared workspace, which is robust and allows for quick navigation. Issues can be created in mere seconds, and you can assign priorities, labels, and estimates effortlessly. Whether you prefer a list or board view, you can visualize your issues in either format. The command menu provides rapid access to any action, allowing for completion in just a few seconds. Additionally, you can monitor your team's workload and velocity, ensuring effective tracking of performance. With automated cycles running on a set schedule, this tool enables you to concentrate on what truly matters—your work and productivity. Furthermore, the streamlined interface encourages collaboration, making it easier for teams to stay aligned and informed on project progress.

Streamline and enhance your QA process with ease! TestCaseLab empowers you to create and manage test cases, foster team collaboration, and monitor test runs effectively. 🌟 Top Features: ✓ Invite an unlimited number of users ✓ Manage an unlimited number of projects ✓ Trusted by over 300 software development companies ✓ Fully GDPR-compliant ✓ Accessible 24/7 from anywhere ✓ Responsive live chat support Ready to elevate your QA testing? Visit our website to explore more and become part of the TestCaseLab community today!

yKAP is a powerful web-based system designed for tracking bugs, defects, and issues within projects. Our innovative solution streamlines project oversight, enhances efficiency, and accelerates the identification and resolution of bugs, defects, and issues, which are essential during the software development phase. Designed to be user-friendly and completely customizable, yKAP enables you to monitor bugs, implement enhancements, and address problems while ensuring that nothing is overlooked. The "Dashboard" feature of yKAP offers an immediate visual snapshot of the ongoing status of projects, defects, and issues, making it easier to stay informed. Additionally, yKAP empowers you to create, monitor, and manage any issue, facilitating the handling of inter-departmental challenges or various business process workflows. With yKAP, you can quickly access the current status and historical data of any issue, providing a comprehensive view of your project’s progress and challenges. This ensures that your team can work more effectively and maintain high-quality standards throughout development.

Test Management for Jira is an enterprise tool that allows you to plan, manage and measure your entire testing life cycle within Jira. It supports both agile and waterfall methodologies. TM4J provides mission-critical projects with scalability and availability on any Jira deployment (Cloud Server, DataCenter, Server). TM4J will empower agile teams by enabling BDD at scale using Cucumber or any other compatible gherkin tool for collaboration between developers and testers. You can use up to 70 built in reports to make informed decisions based upon real-time metrics throughout your software development lifecycle. Our powerful FREE REST API makes it easy to integrate CI servers, DevOps, and test automation tools and frameworks. This will help you save time and effort. TM4J has been used by over 3.000 clients around the world and is the best QA and Testing app for Jira.

QMetry provides a comprehensive suite software testing tools that allow continuous testing for agile QA teams. QMetry assists QA teams worldwide in managing their testing processes more efficiently, collaborating seamlessly and gaining actionable insights through analytics. It also allows them to take full advantage of other top tools and platforms in dev/test ecosystem via integrations and Open REST APIs. QMetry is trusted worldwide by more than 1000 customers in many verticals, including Banking, Finance, Hitech, Healthcare, Travel, Hospitality, Retail, Education, and many others. QMetry tools can be used by Agile Testing and DevOps teams for faster development, management, and deployment of quality software. The QMetry Digital Quality Platform includes the following tools: 1. QMetry Test Management 2. QMetry Test Management for Jira 3. QMetry Automation Studio Join more than 150,000 happy users around the world.

GenieTracker™ offers a robust, user-friendly, and web-based solution for tracking bugs and managing quality within enterprises. Built with contemporary internet and database technologies, it ensures optimal performance and reliability. The software is designed to work seamlessly across all major web browsers currently available, while also supporting older versions for continued usability. It boasts a variety of features that streamline the reporting and tracking of issues, allowing users to navigate through even extensive databases of hundreds or thousands of bugs with ease. Users can quickly access critical information directly from the Home page, ensuring efficiency in managing incidents. Additionally, the system provides a suite of statistical reports, giving managers immediate insights into the status of projects and products, as well as an overview of the entire development lifecycle. Each report comes with clear guidance on interpreting the displayed data, which enhances decision-making processes. Overall, GenieTracker™ combines advanced technology with user-centric design to support effective quality management in software development.