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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Nektion's primary objective is to enhance collaboration among various roles, teams, and departments by allowing the tool to be easily tailored to the organization's workflow. This adaptability ultimately fosters improved alignment and efficiency within organizations. Users can leverage their organizational concept model to develop tailored views and metrics that facilitate effective decision-making. The advantages of our methodology include: • A user-friendly interface that allows for quick learning, as the concepts utilized are already familiar to users. • Enhanced decision-making capabilities and actionable insights through customized views and metrics. • Reduced time and costs associated with tool configuration and the need for workarounds as new requirements emerge. • Minimal to no disruption in the use of existing tools, ensuring a smooth transition. • A flexible solution that evolves alongside organizational changes and requirements.

Description

ServiceNow® Problem Management streamlines the process of restoring services, often enabling the prevention of future issues altogether. By utilizing a systematic workflow that identifies root causes and resolves problems, ServiceNow allows organizations to eradicate recurring incidents and lessen the effects of unforeseen disruptions. Through automated workflows, problem managers can conveniently document both workarounds and solutions, allowing IT teams to concentrate on their tasks and enhance productivity. With a unified perspective on incidents and related changes, IT professionals can provide quicker responses and effective resolutions. Accelerate the resolution process, reduce interruptions, and lessen the consequences by disseminating solutions and workarounds. Identify and tackle potential points of failure while assessing the impact of issues all in a single platform. By equipping IT with the tools to tackle problems at their origin, the likelihood of future disruptions from repeated incidents is significantly diminished. Furthermore, sharing updates with service subscribers fosters greater transparency and facilitates more effective collaboration among teams. As a result, organizations can work more cohesively and efficiently to improve overall service quality.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Jira Yes 
Jira Work Management Yes 
Trello Yes 
openITCOCKPIT No 

Integrations

Jira No 
Jira Work Management No 
Trello No 
openITCOCKPIT Yes 

Pricing Details

€25 per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Nektion

Founded

2018

Country

Finland

Website

www.nektion.com

Vendor Details

Company Name

ServiceNow

Founded

2004

Country

United States

Website

www.servicenow.com/products/problem-management.html

Product Features

Kanban

Collaboration Tools No 
Dependency Tracking No 
KPI Monitoring No 
Milestone Tracking No 
Multi-Board No 
Prioritization No 
Project Planning No 
Roadmapping No 
Supports Scrum No 
Task Management No 
Time Tracking No 

Project Portfolio Management

Budget Management Yes 
Collaboration Yes 
Dashboard Yes 
Issue Management Yes 
Milestone Tracking Yes 
Portfolio Management Yes 
Project Planning Yes 
Requirements Management Yes 
Resource Management No 
Status Tracking Yes 
Task Management Yes 
Time & Expense Tracking Yes 

Scrum

Backlog Management No 
Collaboration Board No 
Daily Reports No 
Iteration Management No 
KPI Monitoring No 
Milestone Tracking No 
Prioritization No 
Progress Tracking No 
Release Planning No 
Roadmapping No 
Sprint Planning No 
Task Management No 

Product Features

IT Management

Capacity Monitoring No 
Compliance Management No 
Event Logs No 
Hardware Inventory No 
IT Budgeting No 
License Management No 
Patch Management No 
Remote Access No 
Scheduling No 
Software Inventory No 
User Activity Monitoring No 

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