Alternatives to ServiceNow Problem Management

Mint Service Desk software is the next-generation in ITSM Software. The main functionalities of Mint Service Desk include: – Incident Management – Asset Management – Customer Portal – Multi Channel Communication Dynamic attributes ­ Chat communication Ticket types ­ Custom views.

Track deductions, identify root causes and collaborate with partners to hold everyone accountable. Supply chain exceptions are not uncommon. They are not worth wasting time and money. Your team should be able to seamlessly work with suppliers and carriers to find and close gaps. Track Key Issues & Values at Risk Analyze Root Causes & Resolutions Work with Suppliers & Partners. Direct Actions to resolve Incidents. Assign to internal or external users. Set due dates & get reminders. Elementum is the company behind the cloud-native supply chain management platform. Elementum is the company behind the first cloud-native supply chain automation platform. Customers expect instant gratification and success in operations must be able to adapt quickly to unexpected events. Elementum's platform centralizes data and communication to enable rapid resolution of incidents and cross-ecosystem execution. It also ensures products are available at the correct time, place and cost.

Shift Left allows you to shift incident resolution earlier in your support cycle. Allow L1, L2, field support, and L3 techs to view and take action on common user and devices support issues without having to leave the ServiceNow incident form. By removing the requirement for privileged access to disparate systems such as Active Directory and Microsoft Configuration Manager (MCM), LAPS, MBAM and others, you can increase first-call resolution. Shift Left allows your help desk to resolve issues without escalating them beyond the support desk. This includes the ability to reset passwords, unlock account, view logged in devices, and more. Diagnose and resolve more tickets in the first call without leaving ServiceNow's incident form. Save time by identifying troubleshooting procedures already completed for an issue.

ServiceNow Cloud Observability provides real-time visibility and monitoring of cloud infrastructure, applications and services. It allows organizations to identify and resolve performance problems by integrating data from different cloud environments into a single dashboard. ServiceNow Cloud Observability's advanced analytics and alerting features help IT and DevOps departments detect anomalies, troubleshoot issues, and ensure optimal performance. The platform supports AI-driven insights and automation, allowing teams the ability to respond quickly to incidents. Overall, the platform improves operational efficiency while ensuring a seamless user-experience across cloud environments.

Gisual provides outage intelligence to telecoms and service providers. No more manually diagnosing commercial power outages and correlating them with complaining customers, or other issues with down networks. Gisual's outage alerts will notify you when third-party outages affect your equipment or customers. In seconds, you can diagnose and correlate outages. Don't waste time looking for information to diagnose root causes. Situational awareness is available in seconds. You can view any 3rd party outages on an interactive map or integrate our outage feed into your existing systems. Connect directly to the NOCs and partners you trust. Get real-time information about outages, including updates on restoration times, root cause, affected area, and exact customers that were affected. Easy integration of Gisual's data in your organization. Integration takes on average 1 hour.

All data sources, including topology, monitoring, change, and observation tools, are aggregated. BigPanda's Open Box Machine Learning will combine the data into a limited number of actionable insights. This allows incidents to be detected as they occur, before they become outages. Automatically identifying the root cause of problems can speed up incident and outage resolution. BigPanda identifies both root cause changes and infrastructure-related root causes. Rapidly resolve outages and incidents. BigPanda automates the incident response process, including ticketing, notification, tickets, incident triage, and war room creation. Integrating BigPanda and enterprise runbook automation tools will accelerate remediation. Every company's lifeblood is its applications and cloud services. Everyone is affected when there is an outage. BigPanda consolidates AIOps market leadership with $190M in funding and a $1.2B valuation

Technology is vital to any organization's success. The help desk is at the heart and soul of any reliable and efficient IT environment. The helpdesk not only supports users' IT issues but also highlights recurring IT problems, allowing organizations to pinpoint the root cause and create a productive working environment. NetSupport ServiceDesk is easily integrated into your IT infrastructure and provides the necessary processes to help you track, organize, manage, answer, and resolve the most difficult support issues. Its intuitive, browser-based interface is fully customizable and supports desktop and mobile platforms. It also provides robust workflow processes. It provides a variety of management reports and a customer-friendly self service portal. This allows technicians to provide support efficiently. Customers can search the Solutions Database to find an answer before they log an issue.

ServiceNow can automate data extraction and workflow connectivity for IT service professionals. Perhaps you are pulling data from the business into a data warehouse or your users want to use their preferred BI tools to run analytics. You may be looking for a simplified way to pass work to external service providers or departments without duplicating effort. This will allow you to keep track of progress and provide visibility into service levels. Perspectium solutions enable ServiceNow customers to move tens or millions of records every single day for a variety reasons. We offer the only way to do this, as a fully managed service (just as ServiceNow), with a minimal performance impact.

Instantly detect and predict subscriber-impacting outages or impairments. Most of these are not noticed. It reveals the event impact, origin, root cause, and priority to speed fault resolution and optimize user experience. Dynamically detects and predicts outages and impairments in fixed, mobile, physical, and virtual networks. Classifies, correlates, and groups abnormal events that affect network performance and user experience. To identify fault locations and determine root cause, you will need to take coordinated, efficient, and prescriptive actions. To extract integrated insight from multiple sources, ingests and interprets data from multiple systems. Optimize latency, network utilization, and service delivery by utilizing multi-layer anomaly detection and correlative analytics. To provide a differentiated experience, detect and troubleshoot periodic performance issues and transient degradations.

AIOps allows you to predict issues, reduce user impact and automate resolutions. Automate and automate IT operations that are reactive. Cross-team automation workflows can help you identify anomalies and fix them before they happen. AIOps enables proactive digital operations. Stop chasing false positives, and identify anomalies faster. Telemetry data can be collected and analyzed for improved visibility and lower noise. Share actionable insights with other teams and identify the root cause of incidents. You can reduce outages by following guided recommendations. Rapidly implementing insights-based solutions can reduce recovery times. Pre-built playbooks and knowledge bases make repetitive tasks easier. Establish a culture that is performance-driven across all teams. DevOps and Site Reliability Engineers, (SREs), should have access to microservices in order to increase observability and speed up incident resolution. Manage the digital lifecycle beyond IT operations.

Assuring resilience is a difficult and complex goal. Automation and deep knowledge are required for enterprises to have control over their IT environment's resilience. AvailabilityGuard provides IT teams with visibility into their environment and provides DevOps teams with a tool to validate resilience on the move. AvailabilityGuard detects potential misconfigurations and single points of failure, and provides a detailed repair protocol to prevent outages or disruptions. IT outages and data-loss incidents can be prevented before they affect business. Higher IT operational stability and configuration quality. Automated resilience validation is available to support CI/CD processes. Verify and measure resilience KPIs; improve operations.

Prioritize the most important risks for your business with clear and actionable insights. Harden your Kubernetes availability continuously. Avoid making the same mistakes as others. Eliminate risks prior to incidents. Keep up-to-date with visibility across your entire infrastructure. Catalog containers, clusters and dependencies. Consolidate insights from cloud, on-prem and more. Receive alerts about all EOL versions and incompatible versions. Never again use spreadsheets or scripts. Chkk's goal is to empower developers to prevent incidents by learning from other developers and not repeating mistakes. Chkk's collective-learning technology collects and curates errors, failures, disruptions, and other known incidents that the Kubernetes Community (including users/operators and cloud providers) have experienced, ensuring past mistakes aren't repeated.

Software problems and incidents can have a direct effect on the quality of applications' maintenance over time. A solution that integrates with corporate change management processes will bring many benefits, including ease of control, seamless workflow and audit compliance. The TURNOVER®, Helpdesk provides effective end-to–end incident tracking and reporting. The system optimizes technical support efficiency through combining a full-service IT Helpdesk with mobile-friendly, browser-based end user Self-Service. End users have a quick and easy way to search for answers to their technical questions, submit requests, and track the progress of their issues while on the go. Your IT staff can now focus their attention on more difficult and high-priority issues.

ZIF for IT Operations. Switch from reactive to proactive IT operations and enable frictionless IT. Features a single pane of command. With 100+ plugins, aggregates data from multiple monitoring tools and devices. Get actionable insights into events. Reduces noise in the infrastructure by identifying correlations between events and reducing false alarms Identify Root Cause. Infrastructure and application heat maps make it easier to detect infrastructure issues. Predictive Analytics. Forecasts issues before they cause impact using supervised and unsupervised machines learning algorithms. Notification and Reporting. Notifies the appropriate people through the Virtual Supervisor by logging an incident in the ITSM Tool. Automate tasks. Automate repetitive tasks and complex workflows by setting up triggers. Benefits. 360o visibility of the enterprise. Operational efficiency by noise nullification, driving a faster Mean-Time to Repair. Proactive identification and mitigation of risks based upon patterns that are not dependent on a CMDB

The System Asset Management System™ is a Configuration Management Database, (CMDB), that is tailored for the mid-market. Process Workflow modules are available for Configuration Management and Change Management. Our product is called Samantha™ for short. Samantha™, which meets the 1) business requirements, 2) budget and 3) resources requirements of mid-market companies, is called for short. You can save money by not replacing your Help Desk unless you really want to. Samantha™, complements your existing Service / Help Desk solution, (i.e. Footprints, TrackIT, ServiceNow, TrackIT, Remedy and Remedy allow you to keep your Event Management tool (i.e. SolarWinds and Nagios, Microsoft Service Center, Big Brother, What's Up Gold) investments.

MIVU’s network monitoring services offer real-time statistics for performance issues, resulting in a comprehensive and continuous operation and reliability of your networks. MIVU's network monitoring services provide real-time statistical data for performance issues that result in comprehensive and continuous functioning and reliability of your network. It also increases the reliability of the system because most problems can be solved in advance. MIVU's monitoring tools help organizations to control potential performance bottlenecks in order to maintain continuous and efficient business process.

Setup in minutes, works from day one. Boosts analyst productivity, detects real incidents, and enables rapid response. Radiant's AI powered SOC copilot streamlines and automates repetitive tasks in the SOC, boosting analyst productivity and enabling analysts to respond faster. AI automatically inspects all elements of suspicious alarms, then dynamically selects and performs dozens or hundreds of tests to determine whether an alert is malicious. Analyze malicious alerts in order to determine the root causes of detected issues and the full incident scope, including all affected users, machines and applications. Join data sources such as email, endpoints, networks, and identities to track attacks everywhere they go. Radiant builds dynamic response plans for analysts based upon the specific containment needs and remediation requirements of the security issues identified during incident impact analyses.

IBM Z Anomaly Analytics software provides intelligent anomaly detection, grouping and identifying operational issues within your enterprise environment. IBM Z Anomaly Analytics builds a model based on historical IBM Z logs and metrics. The model is then used to score real-time data in order to detect anomalous behaviors. A correlation algorithm groups and analyses anomalous events in order to alert operations teams of emerging issues. In today's digital world, your essential services and applications need to be always available. With the increasing costs, skills shortages and changing user habits, detecting and determining hybrid application issues is becoming more complex for enterprises using hybrid applications. By detecting anomalies, you can identify operational issues and prevent costly incidents.

In the last three years, data breaches have affected 93% of healthcare organisations. EHR systems rely on manual processes that are time-consuming and prone to errors. The average cost of ransomware is $10,1 million. However, some incidents can be ten times more expensive. EHR downtime can lead to clinical data discrepancies, synchronization problems and data integrity issues. Spare Tire, an innovative solution for business continuity and operational resilience that goes beyond traditional contingency plans, is a game changer. Spare Tire provides uninterrupted patient record management operations during ransomware attacks and cyber attacks. We aim to be the spare tires for hospitals until their main EHR is restored. This allows a seamless transition. ShelterZoom helps the healthcare system navigate disruptions, minimizes downtime, protects its reputation, and ultimately flourishes in today's dynamic environment.

With fewer unplanned interruptions, you can meet production deadlines and revenue goals. Status dashboards and automated alerts notify managers and operations staff of impending failure. This allows them to quickly identify and fix problems before they become costly problems. Predictive and prescriptive maintenance strategies are a better way to address potential failures and performance degradation. By identifying the leading indicators of breakdowns, you can avoid costly replacements of just-in-case parts. Advanced analytics, data mining, and data visualization can quickly and accurately identify root causes. This will allow you to spot hidden patterns in your data. You can quickly and efficiently troubleshoot performance issues and understand why they occurred so you can take corrective actions.

RTEAM is a powerful, user-managed tool that allows you to create exceptions and alerts in real time. Alerts are real-time notifications of issues that require immediate action in the field, operations, or dispatch. Exceptions can be captured in real-time to be reviewed and analysed. A workflow process allows for the timely collection of information, improving the quality and accuracy of the data required for root cause analysis. The metrics that can be used to identify training opportunities include response time, turnaround time and chute time. An easy-to-use workflow allows you to monitor exceptions and assign a reason code. The collective results can be used to determine the root cause of the problem and to recommend a course.

Service.Direct is a flexible Service Management system that is available as a SaaS. It is compatible with ITIL for ITSM, but can also be used in other domains. This SaaS solution supports all service management processes. Service contracts (SLAs) are the driving force of the web application. They determine who, what, and how quickly issues should be addressed. The configurable workflow engine is the heart of the system and handles incidents, service requests, changes, and problems. The system handles incident classification, team assignment, and response/fix time. Customers can access the solution via a self service portal. This allows end users to control their own data and ensures better quality inbound tickets. Service.Direct was developed by the Dutch MSP Acknowledge Benelux B.V. This system is a safe and solid choice for organizations looking to improve service management.

Use the full potential of your workforce to improve communication, belonging, operations, and safety on the frontline. A platform to improve safety practices within your workforce. Virtually manage, organize, and analyze incidents and accidents on-site. Direct workers to safety, and know when they are at muster in an emergency. The first solution to provide complete data-driven visibility used to drive organizational changes. Determine the root cause of operational issues affecting your workforce. Prioritize revenue and productivity by reducing wasted time and costs. Integrate your frontline business data with key aspects of your company. To reach your business goals, you need to measure the business decisions that are made. They are left behind when new innovations hit the workplace.

Autointelli Inc is an AIOps company that provides solutions for modern IT operations (ITOps). This includes a combination of automation and machine-learning. We are a solution-oriented company that excels in the development of an AIOps platform to simplify data center automation. Automate them using Autointelli AIOps platform. Reduce alert noise, identify root causes, and free up resources for high-value IT tasks. With us, you can create a better digital workplace. Autointelli AIOps Platform automatically correlates events and escalates tedious incidents to the appropriate engineers. Autointelli AIOps Platform includes a self-service automation feature which allows you to create as many workflows as you wish. Root cause analysis is used to determine the root cause of a problem in hardware or software. Analytics can improve your business performance and provide insights from all data sources.

Manage risk and compliance enterprise-wide through change and disruption created by evolving global regulations including privacy and ESG, human error, cyberattacks, digital transformation, and more. By seamlessly embedding risk management and compliance into your daily workflows and familiar user experiences you can enable a common language to improve risk-informed decisions, reduce costs, gain real-time visibility into risk, and effectively communicate with stakeholders at all levels.

By 50%, you can reduce the time it takes to upgrade ServiceNow. DotWalk's AI-powered solutions do the work that humans shouldn’t. DotWalk is the only company that solves the time-consuming ServiceNow upgrade test problem. DotWalk was founded by ServiceNow experts and Automated Testing Framework® (ATF) specialists. Their mission is to simplify complicated upgrades. DotWalk is the only AI-powered solution that runs natively in ServiceNow. This allows you to focus on the things that matter most to your business. DotWalk's team has decades of experience in the ServiceNow ecosystem. They work with enterprises to streamline tedious, time-consuming upgrades, reduce cost, and allow them to focus on more important business initiatives. ServiceNow deployments are using automated testing to improve the quality of their ServiceNow updates and upgrades.

InsightFinder Unified Intelligence Engine platform (UIE) provides human-centered AI solutions to identify root causes of incidents and prevent them from happening. InsightFinder uses patented self-tuning, unsupervised machine learning to continuously learn from logs, traces and triage threads of DevOps Engineers and SREs to identify root causes and predict future incidents. Companies of all sizes have adopted the platform and found that they can predict business-impacting incidents hours ahead of time with clearly identified root causes. You can get a complete overview of your IT Ops environment, including trends and patterns as well as team activities. You can also view calculations that show overall downtime savings, cost-of-labor savings, and the number of incidents solved.

IP transmission is susceptible to congestion, packet loss, and variable delays. Digital video signals are distorted by this. Video error propagation is much worse than audio and data. Catching outages and problems before they become a major problem will help you prevent customer attrition. Encoding problems on live and prerecorded video may cause issues at the headend, affecting subscribers. Checking program video quality before encryption allows for detecting problems. Customer equipment problems are often the main cause of poor service and failure. Quality service is about detecting these problems before customers do. EOC (End Office Equipment), diagnostics for each EOC, are highly recommended. IPTV is an advanced technology that combines many layers of protocols, information, and equipment. The interaction of these components may cause problems both during installation and during normal operation.

Adaptiva OneSite Health checks endpoint configurations, diagnoses problems, and fixes any issues. It does this at a massive scale, hundreds of thousands endpoints, without bandwidth throttling and without disrupting business processes. Adaptiva OneSite Health, the fastest and most scalable solution for managing endpoint health at large scale, includes over 100 prebuilt checks and remediations. Endpoint Health is used by our customers to ensure that endpoints are working properly and securely. Over 100 built-in tests can ensure Bitlocker has been turned on or ConfigMgr works as expected. Adaptiva OneSite Health was used by a major national retailer on over 11,000 production endpoints. They found that 55% of the endpoints failed. Endpoint Health was capable of automatically remediating 89% of failed devices, resulting in an immediate saving of over $1m.

1E Platform helps IT teams improve end user experience and tighten security. It also reduces costs. IT Operations can be transformed from a cost center to a strategic enabler. Our platform includes 1E for Visibility, Control, and compliance, 1E Digital Experience Observability, and oneE for Service Desk Automation Solutions. Modern, automated, real time configuration and compliance for all IT estates. ServiceNow helps you reduce resolution times. By collecting, measuring, and then surfacing actionable feedback from end users, you can understand how they feel about their digital environment. You can troubleshoot faster, respond quickly in security incidents and threats, provide a better employee experience, and resolve issues in minutes, instead of hours. Automate common requests, eliminate tickets, and allow service desk agents to concentrate on high-value tasks. You can improve device stability and performance by analyzing software usage to identify what isn't being used.

Multiple network management tools are unreliable. It's hard to find a service provider who has a dedicated knowledge of the network lifecycle. Low employee productivity because employees are constantly switching between tools. Multiple EMS/NMS with poor visibility of topology. Poor SLAs and poor reporting can lead to outsourcing problems. Additional training for staff could take 10-40 hours per year. Inability to identify problems and incidents. Event noise can lead to misinformation about network health. Identification of network problems faster. Reduced downtime when faults occur and custom data visualisation. Infraon ITSM, an AI-based program, is a software that boosts team communication and collaboration through prebuilt automated workflows. You can create a modernized workspace that includes quick resolutions, proactive tracking, intelligent alerts and more. Self-healing and integrated fault management capabilities to fix outages.

A digital experience management solution that integrates with Prisma SAE, including GlobalProtect and Prisma Access, allows you to optimize user experiences without having to install additional software or hardware. IT Teams must quickly identify and resolve issues throughout the service delivery chain, regardless of whether they are supporting employees at home or in the office. You can find the answer to any performance question for any user with ADEM, which is included with SASE. You can use the most comprehensive experience insights to pinpoint critical incidents and root causes. You have all the visibility you need to manage experience with correlated performance metrics across all endpoints and networks.

You can quickly set up and monitor many checks, including website, socket, database, messaging queues, application server, custom checks, and website. Easy setup of alerts (SMS and Email). Unique noise reduction technology drastically reduces unnecessary alerts by consolidating related incidents and muting systems that have known issues. False positives are also minimized. You can see the status of your Apps and Business Services and get real-time visibility. It clearly displays any open incidents or issues that need your attention. Monitor multiple apps and IT systems, including databases, web servers, App server, App servers and messaging queues, together as one App. Happy Apps provides an overview of the App's status and each member's status. You can also view dependency maps between different IT systems and how they impact other Apps.

CloudApper Incidents, a cloud-based incident reporting system for healthcare systems, saves millions of dollars by preventing medical mistakes and accidents that go unreported. You will receive an instant notification for each incident and can take immediate action to minimize the risk. Get valuable insights and a report on Incidents. Take preventative action and ensure safety in your facility. You can say goodbye to all the complicated paperwork. All information is available in one place for an efficient investigation. You can instantly customize the Incidents app with no coding skills. Select the template and drag-and-drop any required modules. Test it, then publish. Modifications can be made immediately on both the mobile and web versions of the app. CloudApper Incidents offers a powerful, intuitive, easy-to-use, and affordable solution.

Automation, Cloud, AI driven Insights - these are more than "Dreams of the Future", they have become the "Demands of the Present", which will set the stage for businesses to become truly digital. This is Digital 2.0. We are paving the way with innovation, agile development and flexible engagements. Kanini is passionate about helping businesses transform through digital workflows. With ServiceNow implementations that are intuitive, we help you accelerate your transformation journey. Infected data from your security tools can be integrated into a structured response engine that uses intelligent workflows and automation to prioritize and resolve threats based upon their impact on your organization.

CtrlStack manages many operational activities and sources for changes to reduce risk, track change impact, find root causes of production problems fast, and reduce risks. Relationship mapping is a way to find meaningful connections and interactions among data, such as logs, events, and traces. This "data between data" is represented using a native graph database at speed and scale. In one click, you can see all changes across commits and configuration files. To avoid reverting other's changes, capture all context surrounding an incident as it happens. Get insight into the context of an incident, including who, what, and when it occurred and how it affects operations. Use a DevOps diagram to collaborate across teams and share data knowledge.

ExtraView is an enterprise platform that implements business process management, global management systems for CAPA and adverse event reporting, bug and defect tracking and change management. It also provides customer support, helpdesk and field audit capabilities, as well as other workflow and issue management systems. You can use standard solutions or create your own. You can use it as a cloud-based service or on your own servers. It is easy to set up, but provides a platform for fully validated systems like incident management, CAPA and adverse event reporting. Implement bug-tracking, customer service, requirements management, change management, and other issue-tracking tools. The full-featured, free, and downloadable version is available to many customers! Learn how financial companies can implement systems that regulate and manage audit systems, provide corporate governance, and manage risk.

TrueBill makes it easier to work within your own parameters. This means you can say goodbye to endless workarounds and dozens of screens. TrueBill integrates seamlessly with the most popular financial and asset management systems, maximizing your efficiency. Our cutting-edge solution was built on the most recent platforms to ensure that you are using the best technology. The result is all you need to run your business efficiently, with the flexibility to adapt to changing circumstances as necessary, and solid support. Import and review meters readings, including usage statistics like high/low usage and rollovers. Service orders can be issued as needed.

OTT Operations hub to monitor performance at scale and improve QoS. The unique CDN data-sharing relationships between Touchstream and CDN allow for the quick identification of root causes. VirtualNOC, an end-to-end monitoring system, collects data from all video delivery chains and monitors them 24/7. This allows operators to see issues clearly and take immediate action before they impact viewers. Direct data sharing with CDNs in real-time eliminates disagreements with technology providers. Keep everyone focused on the problem and work together to solve it as quickly and efficiently as possible. VirtualNOC, a cloud-based service that allows you to work from anywhere via an internet connection, is available for all users. Your operations team will have the visibility they need to manage complex workflows, no matter where they may be. To improve long-term QoS, you can replay errors from the past and identify root causes. Your operators will have full visibility into their workflow, reducing error margins.

No machine learning knowledge is needed to embed AI-powered monitoring tools. Azure AI Metrics Advisor is a part Azure AI Services that allows you to monitor the performance of your company's growth engines. This includes sales revenue, manufacturing operations and more. You can quickly identify and fix issues with a powerful combination that combines monitoring in near real time, adapting the models to your scenario and providing granular analysis, diagnostics, and alerting. AI Metrics advisor interface allows for end-to-end data monitoring management. It integrates with popular time-series database and supports stream monitoring. All dimension combinations are analyzed in order to pinpoint the affected areas and send alerts. You can customize the service according to your needs with a guided autotuning.

Connect and collaborate using an enterprise work management system designed by marketers for marketers. ServiceNow is the leading enterprise workflow management solution. IT, HR and Finance teams, as well as Customer Service, rely on it. Tenon, built on ServiceNow allows Marketing to be integrated with the rest of the enterprise ecosystem. Build a foundation for repeatable work management, which facilitates communication, cooperation, and consistency, all within a system powerfully enough to support enterprise-wide teams. Work view provides visibility and awareness throughout the entire customer journey, allowing you to make sense of the chaos. Workload capacity planning and shared dashboards continuously monitor key performance metrics.

Zenoss Cloud, the first SaaS-based intelligent IT operation management platform, streams and normalizes all machine information. This unique feature allows for the creation of context to prevent service disruptions in complex, modern IT environments. Zenoss allows enterprises to focus on their business growth by removing the burden of managing operations and architecture. Zenoss helps organizations eliminate infrastructure blindspots, predict business service impacts before they cause outages, and respond faster to incidents -- whatever size the business requires.

Cadalys Service Management is built entirely on the world's most powerful platform. It delivers immediate value to Salesforce customers with out of the box ITIL processes designed for Continual Service Improvement (CSI). These processes can be used for any service delivery function. This includes internal help desks that support employees' IT needs, to client-facing operations that serve customers. Our core ITSM capabilities help identify and automate routine tasks, and to anticipate and proactively address issues that can negatively impact productivity and profits. Manage your service and product offerings for customers, employees, and partners. Find gaps in your service offerings and offer superior value. Use powerful routing, workflow, and collaboration capabilities to minimize disruptions to ensure that your users can return to work quickly.

Arize's machine-learning observability platform automatically detects and diagnoses problems and improves models. Machine learning systems are essential for businesses and customers, but often fail to perform in real life. Arize is an end to-end platform for observing and solving issues in your AI models. Seamlessly enable observation for any model, on any platform, in any environment. SDKs that are lightweight for sending production, validation, or training data. You can link real-time ground truth with predictions, or delay. You can gain confidence in your models' performance once they are deployed. Identify and prevent any performance or prediction drift issues, as well as quality issues, before they become serious. Even the most complex models can be reduced in time to resolution (MTTR). Flexible, easy-to use tools for root cause analysis are available.

StrataFlows automates processes for organizations like yours to improve supply chain efficiency and resilience. Automate part expedites from outside warehouses to avoid disruptions caused by part shortages. To ensure that material flow is uninterrupted, automatically track any issues. Automates the entire process of expediting parts from suppliers, from submission, supplier communication through delivery. This provides visibility throughout. This tool is useful for inventory sampling or cycle counts. Analyze the root cause of missing parts. Unplanned downtime can have a devastating impact on your bottom line. Our flexible workflow system makes sure that everyone knows what role they play and when. Automation can improve efficiency, consistency, traceability, and productivity. Automated notifications encourage staff to take responsibility and keep everyone informed.

Doolytic is a leader in big data discovery, the convergence data discovery, advanced analytics and big data. Doolytic is bringing together BI experts to revolutionize self-service exploration of large data. This will unleash the data scientist in everyone. doolytic is an enterprise solution for native big data discovery. doolytic is built on open-source, scalable technologies that are best-of-breed. Lightening performance on billions and petabytes. Structured, unstructured, and real-time data from all sources. Advanced query capabilities for experts, Integration with R to enable advanced and predictive applications. With Elastic's flexibility, you can search, analyze, and visualize data in real-time from any format or source. You can harness the power of Hadoop data lakes without any latency or concurrency issues. doolytic solves common BI issues and enables big data discovery without clumsy or inefficient workarounds.

Organizations need to understand and manage who has access to what across their entire IT ecosystem: cloud and on-premises application stack, infrastructure, DevOps pipelines. This is important for both external (regulatory compliance) and internal (security and risk management, employee experience and productivity) reasons. Legacy identity solutions have not met the needs of modern organizations with over 50% of Identity Governance programs being in distress and more than 75% looking to replace their current solution (Source: Gartner). They are unable to keep pace with shifts in business due to digital transformation and the rise of the business platform. Clear Skye, the only identity governance and security solution built natively on ServiceNow, optimizes enterprise identity and risk management with a platform-first approach. The company provides workflow management, access requests, access review, and identity lifecycle management tools to a broad set of vertical markets. By leveraging an existing ​business platform, Clear Skye enables customers to ​reduce friction and IT hurdles, while improving workflows and user experience.

Measure and improve the technology experience of your employees. Make it easy for employees to self-solve problems and engage with IT if extra support is required. Use the data that ServiceNow already has to complement the information collected by your end users through their apps and devices. Digital End-User Experience is built on the Now Platform®, which is a single system for action in the enterprise. Connect your employees to self-service tools that will allow them to quickly diagnose and resolve IT issues. Simplify IT communications. Now Platform®, the cloud-based application platform that all ServiceNow products are built on, is the only one. Automate, simplify and connect work across your enterprise to move forward.

Reduce false positives by using machine learning (ML), to detect anomalies in business metrics. Grouping outliers that are similar can help you identify the root cause of any anomalies. Summarize root causes, and rank them according to severity. Integrate AWS databases, storage services and third-party SaaS apps seamlessly to monitor metrics and detect anomalies. Automate the sending of customized alerts and taking appropriate actions when anomalies are detected. Automatically detect anomalies in metrics and identify their root causes. Lookout for Metrics uses ML for diagnosing and detecting anomalies in business and operational data. It is difficult to detect unexpected anomalies using traditional methods that are manual and error-prone. Lookout for Metrics uses ML without the need for any artificial intelligence (AI). You can identify unusual variances in subscriptions and conversion rates so you can keep up with sudden changes.

Komodor simplifies K8s troubleshooting and gives you all the tools you need to solve the problem with confidence. Komodor monitors all of your k8s stack and identifies problems. It then uncovers the root cause and provides you with the context you need. Komodor can automatically identify k8s problems, such as failed deployments, misconfigurations and bottlenecks. Identify emerging problems before they spread and affect end-users. Pre-made playbooks can be used to simplify root cause analysis, avoid disruptive escalations, and save valuable time. Give your teams clear instructions for troubleshooting that will turn every responder into an expert.