Shift Left Description
Shift Left allows you to shift incident resolution earlier in your support cycle. Allow L1, L2, field support, and L3 techs to view and take action on common user and devices support issues without having to leave the ServiceNow incident form. By removing the requirement for privileged access to disparate systems such as Active Directory and Microsoft Configuration Manager (MCM), LAPS, MBAM and others, you can increase first-call resolution. Shift Left allows your help desk to resolve issues without escalating them beyond the support desk. This includes the ability to reset passwords, unlock account, view logged in devices, and more. Diagnose and resolve more tickets in the first call without leaving ServiceNow's incident form. Save time by identifying troubleshooting procedures already completed for an issue.
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- In-session system diagnostics
- Reboot/reconnect
- Admin mode
- File transfer
- Multi-session handling
- and many more
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Integrations
Company Details
Company:
Recast Software
Website:
store.servicenow.com/sn_appstore_store.do#!/store/application/465cce152feb00102b88bac62799b621
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Product Details
Platforms
SaaS
Customer Support
Online
Shift Left Features and Options
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