Average Ratings 3 Ratings
Average Ratings 0 Ratings
Description
FirstWave’s NMIS is a network management system that provides fault, performance, configuration management, performance graphs, and threshold alerts. Business rules allow for highly specific notification policies that can be used with multiple notification methods.
FirstWave also enables partners, including some of the world’s largest telcos and managed service providers (MSPs), to protect their customers from cyber-attacks, while rapidly growing cybersecurity services revenues at scale. FirstWave provides a comprehensive end-to-end solution for network discovery, management, and cybersecurity for its partners globally.
Description
Lifecycle Manager is the only platform for Customer Success—helping MSPs move from reactive support to strategic partnerships with their clients. It provides the visibility, planning tools, and insights MSPs need to lead proactive conversations, show their value, and grow every client relationship.
Why become a Lifecycle Manager Partner?
Know Every Client Inside and Out: Bring hardware, software, goals, and roadmaps in one place—so you always know where each client stands, where they’re headed, and can lead every conversation with confidence.
Build Roadmaps That Drive Clients Forward: Create forward-looking roadmaps that show clients where they’re going—and why. Proactively budget for what’s next and connect every IT recommendation to real business outcomes.
Turn Every QBR Into a Strategic Moment: Turn updates into action plans that lead to real decisions. Walk into every meeting prepared with tailored client insights—not generic slides––and leave with buy-in, budget, and clear next steps.
See the Risks Before They Become Regrets: Centralized asset visibility and real-time risk insights help you identify aging hardware, expiring warranties, and other blind spots—so you can act early, prevent downtime, and show clients you’re always one step ahead.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Atera
No
Breach Secure Now
No
ConnectWise PSA
No
ConnectWise RMM
No
Datto RMM
No
HaloPSA
No
Hudu
No
IT Glue
No
Kaseya 365
No
Kaseya VSA
No
Integrations
Atera
Yes
Breach Secure Now
Yes
ConnectWise PSA
Yes
ConnectWise RMM
Yes
Datto RMM
Yes
HaloPSA
Yes
Hudu
Yes
IT Glue
Yes
Kaseya 365
Yes
Kaseya VSA
Yes
Pricing Details
$0
Open-Source software with commercial modules available for purchase
Free Trial
No
Free Version
Yes
Pricing Details
$149/month
X: Complete Customer Success
$15.00 per 1 Licensed Client Per Month
$15.00 per 1 Licensed Client Per Month
Free Trial
No
Free Version
Yes
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
FirstWave
Founded
2004
Country
Australia
Website
firstwave.com/products/network-management-information-system/
Vendor Details
Company Name
ScalePad
Founded
2015
Country
Canada
Website
www.scalepad.com/lifecycle-manager/
Product Features
Application Performance Monitoring (APM)
Baseline Manager
Yes
Diagnostic Tools
Yes
Full Transaction Diagnostics
No
Performance Control
Yes
Resource Management
Yes
Root-Cause Diagnosis
Yes
Server Performance
Yes
Trace Individual Transactions
No
Configuration Management
Access Control / Permissions
No
Application Deployment
No
Automated Provisioning
Yes
Infrastructure Automation
Yes
Node Management
Yes
Orchestration
No
Reporting Analytics / Visualization
Yes
Task Management
No
Database Monitoring
Anomaly Detection
Yes
Autodiscovery
No
Capacity Planning
Yes
Dashboard
Yes
Dependency Tracking
No
Historical Trend Analysis
Yes
Multitenancy
Yes
Notifications / Alerts
Yes
Performance Monitoring
Yes
Permissions / Access Controls
No
Predictive Analytics
Yes
Prioritization
No
Query Analysis
No
Resource Optimization
No
Troubleshooting
Yes
DevOps
Approval Workflow
No
Dashboard
Yes
KPIs
Yes
Policy Management
Yes
Portfolio Management
No
Prioritization
No
Release Management
No
Timeline Management
No
Troubleshooting Reports
Yes
IT Asset Management
Asset Tracking
Yes
Audit Management
Yes
Compliance Management
Yes
Configuration Management
Yes
Contract/License Management
No
Cost Tracking
No
Depreciation Management
No
IT Service Management
Yes
Inventory Management
Yes
Maintenance Management
No
Procurement Management
No
Requisition Management
No
Supplier Management
No
IT Infrastructure Monitoring
Alerts / Notifications
Yes
Application Monitoring
Yes
Bandwidth Monitoring
Yes
Capacity Planning
Yes
Configuration Change Management
Yes
Data Movement Monitoring
Yes
Health Monitoring
Yes
Multi-Platform Support
Yes
Performance Monitoring
Yes
Point-in-Time Visibility
Yes
Reporting / Analytics
Yes
Virtual Machine Monitoring
Yes
IT Management
Capacity Monitoring
No
Compliance Management
No
Event Logs
No
Hardware Inventory
No
IT Budgeting
No
License Management
No
Patch Management
No
Remote Access
No
Scheduling
No
Software Inventory
No
User Activity Monitoring
No
MSP
Backup Management
Yes
Billing & Invoicing
No
CRM
No
Dashboard
Yes
Help Desk
Yes
Issue Management
Yes
Live Chat
No
Patch Management
No
Privileged Access Management (PAM)
No
Project Management
No
Remote Access
Yes
Remote Systems Monitoring
Yes
Scheduling
No
Network Mapping
Color Codes / Icons
No
Compliance Management
Yes
Device Auto Discovery
Yes
Hierarchical Mapping
Yes
Location-Based Mapping
Yes
Map Exporting
No
On-Demand Mapping
Yes
Reporting/Analytics
Yes
Self-Updating Maps
Yes
Web Traffic Reporting
No
Network Monitoring
Bandwidth Monitoring
No
Baseline Manager
Yes
Diagnostic Tools
Yes
IP Address Monitoring
Yes
Internet Usage Monitoring
No
Real Time Analytics
Yes
Resource Management
Yes
SLA Monitoring
Yes
Server Monitoring
Yes
Uptime Monitoring
Yes
Web Traffic Reporting
No
Network Troubleshooting
Alerts / Escalation
Yes
Bandwidth Troubleshooting
Yes
Change Management
Yes
Configuration Management
Yes
Connectivity Management
Yes
Data Visualization
Yes
Historical Audit
Yes
Mobile Network Troubleshooting
No
Network Analysis
Yes
Network Monitoring
Yes
RMM
Deployment Management
No
For MSPs
Yes
IT Asset Management
Yes
Mobile Access
Yes
Network Monitoring
Yes
Patch Management
No
Real-time Alerts
No
Remediation Management
Yes
Server Management
CPU Monitoring
Yes
Credential Management
No
Database Servers
Yes
Email Monitoring
No
Event Logs
Yes
History Tracking
Yes
Patch Management
No
Scheduling
No
User Activity Monitoring
No
Virtual Machine Monitoring
Yes
System Monitoring
Alerts / Notifications
Yes
Antivirus Management
No
Data Backup / Recovery
No
Device Monitoring
Yes
Inventory Management
Yes
Patch Management
No
Policy-based Automation
Yes
Remote Monitoring
Yes
Reporting / Analytics
Yes
Risk Analysis
Yes
Server Monitoring
Yes
Service Configuration Management
Yes
Website Monitoring
Availability Testing
Yes
Event Logs
Yes
Event-Based Notifications
Yes
FTP Monitoring
Yes
Mail Server Monitoring
No
Maintenance Scheduling
No
Performance Metrics
Yes
Real Time Monitoring
Yes
Transaction Monitoring
No
Uptime Reporting
Yes
Product Features
Asset Tracking
Activity Tracking
No
Audit Trails
No
Barcoding / RFID
No
Checkout / Check-In
No
Depreciation Tracking
No
Disposal Tracking
No
Inventory Management
No
Location Tracking
No
QR Codes
No
Reservations
No
Service History
No
IT Asset Management
Asset Tracking
No
Audit Management
No
Compliance Management
No
Configuration Management
No
Contract/License Management
No
Cost Tracking
No
Depreciation Management
No
IT Service Management
No
Inventory Management
No
Maintenance Management
No
Procurement Management
No
Requisition Management
No
Supplier Management
No
MSP
Backup Management
No
Billing & Invoicing
No
CRM
No
Dashboard
No
Help Desk
No
Issue Management
No
Live Chat
No
Patch Management
No
Privileged Access Management (PAM)
No
Project Management
No
Remote Access
No
Remote Systems Monitoring
No
Scheduling
No
Warranty Management
Contract Management
No
Eligibility Verification
No
For Field Service
No
For General Contractors
No
For Manufacturers
No
Parts Management
No
Policy Management
No
Product Registration
No
Repair Management
No
Returns Management
No
Service Management
No
Warranty Tracking
No