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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

My-Survey is an innovative survey platform that empowers organizations to create and customize surveys for a variety of needs. Its robust algorithm enables not only individual survey assessments but also the aggregation of scores from multiple surveys. Surveys can be distributed either to key clients stored in the HR Tools Client Contact Database or to any email addresses specified by the survey creator. Each survey can be tailored to reflect the company's branding, and the creator has the option to personalize the email communication sent to recipients, as well as the follow-up message once the survey is completed. Utilizing My-Survey for 360-degree feedback can yield significant advantages for both participants and their employer. It strengthens the connection between essential job competencies, behaviors, and values, ultimately enhancing overall performance and fostering a culture of continuous improvement within the organization. Additionally, the insights gained from these surveys can guide training and development initiatives.

Description

Gain insights into your customer experience by continuously tracking their satisfaction through flexible surveys like NPS, CSAT, and CES. SurveyTown offers tools to gain a deeper understanding of customer sentiment with tailored Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) surveys. Address and rectify negative feedback while promoting positive experiences by encouraging customers to share their stories on social media. Keep track of your performance over time to inform effective business strategies. You can create various surveys, including NPS, CES, CSAT, ratings, or entirely customized formats. Incorporate diverse question types into your surveys, define unique success pages, and personalize the visual aspects of your survey. Notify relevant members of your organization upon receiving responses, and easily upload your contacts to distribute surveys via email or embed them in follow-up communications like post-purchase or ticket closure emails. Additionally, you can promote your survey links through your website or social media platforms, ensuring broader reach. This comprehensive approach will enable you to enhance customer relationships and optimize overall satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Bronto Marketing Platform
Campaigner
Microsoft Excel
Zapier

Integrations

Bronto Marketing Platform
Campaigner
Microsoft Excel
Zapier

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$69 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

HR Tools

Founded

2013

Country

Australia

Website

www.hrtools.com.au/my-survey/

Vendor Details

Company Name

SurveyTown

Founded

2015

Country

United States

Website

surveytown.com

Product Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Product Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

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