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Description
MindTouch is a robust knowledge management solution powered by AI, aimed at improving customer self-service, assisting agents, and enhancing the overall customer experience. This platform allows businesses to create, manage, and distribute personalized, consistent content through multiple channels, such as websites, support portals, and CRM applications. Noteworthy features encompass advanced search functionality, tailored content delivery, access control mechanisms, and seamless integration with platforms such as Salesforce and ServiceNow. In addition to supporting content in multiple languages, it provides analytics tools to refine the effectiveness of the knowledge base. By serving as a centralized information hub, MindTouch significantly lowers support costs, boosts customer satisfaction, and enhances operational efficiency, ultimately leading to a more streamlined service experience for users. Its ability to adapt to various organizational needs makes it an invaluable asset for businesses striving to provide exceptional customer service.
Description
ONePUBS is an innovative platform designed for publishing technical content, giving users the power to manage their technical information efficiently while enhancing the distribution process. It enables the seamless deployment of product support documents that correspond with product configurations, even amidst ongoing changes. The content can be accessed via a secure web portal, client applications, or in print, providing flexibility to users. By utilizing XML, ONePUBS supports standards-based development, translation, media management, and version control, ensuring that all content is up to date and accessible. This system integrates effortlessly with other ONeSOURCE content management tools as well as existing business infrastructures. It enhances the management of technical data and optimizes production workflows through systematic tracking, monitoring, and reporting features. The platform is fully compatible with established processes, allowing for the effective repurposing of legacy data. Furthermore, its interoperability with Enterprise Resource Planning systems significantly alleviates the burden on engineering resources, ultimately promoting a more efficient operation. With ONePUBS, organizations can ensure that their technical content is not only accurate but also readily available across various platforms.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Five9
Indent
SAP CRM
SAP Knowledge Central
SAP Service Cloud
SAP SuccessFactors
Salesforce Experience Cloud
Salesforce Service Cloud
SearchUnify
ServiceNow
Integrations
Five9
Indent
SAP CRM
SAP Knowledge Central
SAP Service Cloud
SAP SuccessFactors
Salesforce Experience Cloud
Salesforce Service Cloud
SearchUnify
ServiceNow
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
MindTouch
Founded
2005
Country
United States
Website
www.mindtouch.com
Vendor Details
Company Name
ONEIL
Founded
1947
Country
United States
Website
www.oneil.com/solutions/content-publisher/
Product Features
Help Authoring Tools
Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Import HTML / Word
Multi-Format Output
Offline Editing
Preview Output
Screenshot Tool
Search
Templates
Text Editor / Word Processor
Translation Tools
Version Control
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Product Features
Help Authoring Tools
Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Import HTML / Word
Multi-Format Output
Offline Editing
Preview Output
Screenshot Tool
Search
Templates
Text Editor / Word Processor
Translation Tools
Version Control
Software Documentation
Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks
reStructured Text Support