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Average Ratings 1 Rating

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features
design
support

Description

MindKeepr is a cutting-edge knowledge management platform designed to preserve institutional knowledge and create AI agents that mimic the problem-solving approach of your team members. It automatically captures and organizes knowledge from various sources, such as communications and documents, and turns it into easily accessible AI-powered agents. These digital experts are capable of answering questions, offering solutions, and providing insights based on the knowledge of your most experienced employees. MindKeepr connects to over 100 platforms and ensures full data security and compliance, empowering your organization to retain valuable expertise even when employees leave.

Description

Information equates to influence, and applying that knowledge enhances effectiveness. Support teams possess the deepest understanding of customer challenges and the optimal solutions to address them, making a knowledge base an essential element of an organization's strategy for customer experience. This resource organizes common inquiries, product information, policies, and additional resources, providing valuable insights to both customers and support agents. Zendesk Guide, when integrated with Zendesk Support, functions as an intelligent knowledge base designed to assist your team in consistently refining content, ensuring it remains current, and delivering it to customers almost instantaneously. By utilizing a well-structured knowledge base, companies can not only enhance customer satisfaction but also streamline their support processes significantly.

API Access

Has API

API Access

Has API

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Integrations

Campaign Monitor
Lokalise
Mailchimp
Okta
Pendo
Quaeris
Slack
Squelch
Sunshine Conversations
Truto
Zapier
Zendesk
Zendesk Chat
Zendesk Connect
Zendesk Explore
Zendesk Gather
Zendesk Sell
Zendesk Sunshine
Zendesk Talk

Integrations

Campaign Monitor
Lokalise
Mailchimp
Okta
Pendo
Quaeris
Slack
Squelch
Sunshine Conversations
Truto
Zapier
Zendesk
Zendesk Chat
Zendesk Connect
Zendesk Explore
Zendesk Gather
Zendesk Sell
Zendesk Sunshine
Zendesk Talk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$15 per agent per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

MindKeepr

Founded

2025

Website

mindkeepr.com

Vendor Details

Company Name

Zendesk

Founded

2007

Country

United States

Website

www.zendesk.com/guide/

Product Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Alternatives

Alternatives

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