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ease
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design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

We are an intelligent HelpDesk. We will optimize your management processes, increase productivity of your team, and increase the efficiency in your support. Your customers will have more options by opening tickets from different devices. You have more control over how you configure your customers' SLA. The inventory management app can be used to monitor and control the entire equipment park of customers. You can increase the productivity of your technical support staff with intelligent and automated inventory management. Optimize your customer relationship and management! Receive alerts about key machine features via your dashboard. Automation, workflow and ticket triggers. Password Vault, satisfaction survey and ticket scheduling. Follow customer, service catalog, follow tickets, ticket conference, advanced dashboard.

Description

Enhance your response times and elevate customer satisfaction by utilizing Pulsedesk’s AI-driven automation solutions. The capabilities of ChatGPT allow you to swiftly tailor your responses to fit various scenarios while preserving your brand's distinctive voice. Our comprehensive platform supports multiple channels, including Gmail, client portals, WhatsApp, and live chat, making it an all-encompassing tool for handling customer inquiries efficiently, optimizing your support workflow, and minimizing operational expenses. This functionality guarantees that you won't incur costs for features you don't need. By utilizing our helpdesk, you can maintain low support costs without compromising on outstanding customer service. Delegate customer inquiries to support agents effortlessly, ensuring each ticket has clear responsibility and accountability. Additionally, with our platform's holistic overview, you can track who is addressing which issue and the progress of every query in real time, empowering you to make strategic decisions and effectively prioritize your tasks. Ultimately, this integrated approach not only enhances team productivity but also fosters a more responsive and customer-centric service environment.

API Access

Has API

API Access

Has API

Screenshots View All

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Integrations

WhatsApp
AI-Q NVIDIA Blueprint
Active Directory
ChatGPT Plus
ChatGPT Pro
Coral
Facebook
Haystack
IBM watsonx.data
Instagram
Jira
Kong AI Gateway
Langflow
Lemma
OmniMind
OpenLIT
Telegram
Unremot
Voxel51
Zabbix

Integrations

WhatsApp
AI-Q NVIDIA Blueprint
Active Directory
ChatGPT Plus
ChatGPT Pro
Coral
Facebook
Haystack
IBM watsonx.data
Instagram
Jira
Kong AI Gateway
Langflow
Lemma
OmniMind
OpenLIT
Telegram
Unremot
Voxel51
Zabbix

Pricing Details

$25 per month
Free Trial
Free Version

Pricing Details

$8 per user per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Milvus

Founded

2016

Country

Brazil

Website

milvus.com

Vendor Details

Company Name

Pulsedesk

Country

United Kingdom

Website

pulsedesk.com

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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