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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Microcall seamlessly connects with various Voice and Hosted platforms, Session Border Controllers (SBC), CUBE systems, and Gateways, analyzing incoming data in real-time to deliver dynamic and insightful dashboards for managers across all tiers of the organization. These dashboards equip managers with the crucial information necessary for swift and well-informed business decision-making. By automating the integration of Microcall with systems such as Active Directory, PeopleSoft, Workday, Banner, Avaya Site Admin, and various HR platforms, the reports generated include detailed employee information like names, locations, departments, cost centers, sessions, devices, MAC addresses, and shared-line assignments. This combination of voice data with comprehensive details significantly enhances reporting capabilities. The extensive features and automation offered by Microcall simplify the reporting process, ensuring that every manager, whether in Telecom Infrastructure, Network Administration, Security, Finance, Sales, HR, or Customer Service, can reap the benefits of Microcall’s innovative solutions. As a result, organizations can drive improved efficiency and make smarter operational choices based on real-time insights.

Description

NET Services employs ASP technology to facilitate service bureau operations that support chargeback and resale call accounting. The acronym ASP stands for Application Service Provider, effectively modernizing the traditional service bureau model for the 21st century. This is achieved through rapid information delivery that requires nothing more than a standard web browser for access. In a time when computers are widely available and affordable, one might wonder why anyone would opt for a service bureau or ASP service today. The rationale lies in the ability to reduce costs while allowing organizations to concentrate on their core applications, all while addressing peripheral needs efficiently. Although hardware and some software may be inexpensive, the overall system still incurs costs, as every setup necessitates the expertise of skilled professionals for effective management. With NET Services, we offer access to these experts, with their costs shared among multiple clients, resulting in a more economical solution that ensures you have secure access to the information you require whenever you need it. This approach not only enhances efficiency but also allows organizations to innovate without the burden of maintaining extensive IT infrastructure.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$600 one-time payment
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Micro-Tel

Founded

1979

Website

www.microcall.com

Vendor Details

Company Name

Matsch Systems

Founded

1978

Country

United States

Website

www.matsch.com/saas-solutions/net-service-products/

Product Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Product Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

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