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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Micorza is a platform that harnesses artificial intelligence to provide businesses with valuable customer insights, enabling them to effectively listen, comprehend, and respond to feedback. This innovative tool captures direct feedback via multilingual surveys and voice interactions while also collecting indirect signals from sources such as app reviews, chat conversations, and support calls, consolidating all this information into a cohesive overview. By organizing insights for various departments and offering actionable recommendations along with task assignments, Micorza transforms customer opinions into straightforward actions that foster business growth and improvement. Ultimately, this approach not only enhances customer satisfaction but also optimizes overall operational efficiency.

Description

Transforming the genuine thoughts and emotions of individuals during their experiences into actionable insights can greatly enhance your organization. Our innovative smiley face surveys not only capture this feedback but also actively engage and motivate users to share their opinions. By collecting “in-the-moment” feedback, we achieve enhanced accuracy and improved response rates. Studies indicate that 86% of consumers are willing to spend more for a superior customer experience. Additionally, our fully customizable feedback kiosks serve as a consistent visual affirmation of your commitment to understanding customer sentiments. The simplicity of our customer feedback surveys makes it easy for users to express their thoughts about their experiences. Utilizing smiley face ratings provides participants with a quick and straightforward method to evaluate your service. Our interactive customer surveys are not only fully accessible but also deliver prompt results, ensuring that you are always in tune with customer needs. Furthermore, our push-button feedback surveys now come with both touch and touchless options to accommodate various preferences.

API Access

Has API

API Access

Has API

Screenshots View All

No images available

Screenshots View All

Integrations

ALMobile
Aimsio
Buddy Punch
Kynection KIM
Longview Transfer Pricing
Methvin
Riskcast

Integrations

ALMobile
Aimsio
Buddy Punch
Kynection KIM
Longview Transfer Pricing
Methvin
Riskcast

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

£75
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Micorza

Founded

2014

Country

India

Website

micorza.com

Vendor Details

Company Name

ViewPoint Feedback

Founded

2001

Country

United Kingdom

Website

www.viewpointfeedback.com

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

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