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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Gather and evaluate customer insights through online surveys measuring CSAT, CES, and NPS. Marcom Robot's customer feedback software simplifies the process of understanding customer sentiment, quantifying loyalty, and uncovering genuine opinions about your products, services, or team interactions. Not all customer feedback solutions are created equal, as Marcom Robot offers essential features, an enjoyable user experience, and budget-friendly pricing options. Additionally, Marcom Robot allows you to utilize both single-question and multi-question surveys for comprehensive feedback collection. This all-encompassing feedback tool enables you to design, initiate, analyze, and respond to customer feedback efficiently. You can create and deploy one-click surveys in just minutes, employing engaging formats like smiley faces, thumbs up/down, star ratings, and more. With our intuitive survey builder, you can develop multi-question surveys that include single-choice, multiple-choice, yes/no, radio buttons, and various other question types. Plus, you have access to ready-made templates for CSAT, CES, and NPS surveys to streamline the feedback process even further. Discover how easy it is to enhance your customer engagement and satisfaction using Marcom Robot's innovative features.

Description

Gather genuine feedback as users engage with your product, and our AI transforms this input into actionable tasks. Collect direct insights from your customers to swiftly tackle concerns privately while publicly acknowledging positive feedback. Through topic modeling, feedback is converted into prioritized tasks based on the volume of responses received. At the start of your onboarding, provide a link or a CSV file, and we will process your feedback into manageable tasks. Utilize sentiment analysis to direct positive comments toward review sites. In the past, analyzing extensive hours of recordings was a daunting task that required a large workforce. Seven24 efficiently collects and assesses feedback to gauge sentiment, encouraging users to post positive reviews on platforms such as Google Maps and Trustpilot. Meanwhile, negative responses lead to actionable tasks displayed on your dashboard, enabling you to resolve issues promptly and foster customer loyalty. With Seven24’s generative AI, the once labor-intensive analysis of extensive feedback has become a seamless experience, simplifying your operations and enhancing customer engagement. Now, organizations can act swiftly and effectively in response to their users' voices.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

ActiveCampaign
Adobe Marketo Engage
Google Sheets
HubSpot CRM
HubSpot Customer Platform
Mailchimp
Microsoft Excel
Salesforce
Salesforce Marketing Cloud Account Engagement
Zapier

Integrations

ActiveCampaign
Adobe Marketo Engage
Google Sheets
HubSpot CRM
HubSpot Customer Platform
Mailchimp
Microsoft Excel
Salesforce
Salesforce Marketing Cloud Account Engagement
Zapier

Pricing Details

$16 per month
Free Trial
Free Version

Pricing Details

$49 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Marcom Robot

Country

United States

Website

www.marcomrobot.com/customer-feedback-tool

Vendor Details

Company Name

Seven24

Country

Canada

Website

www.seven24.ai/

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

NPS

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Alternatives

Alternatives

Prodsight Reviews

Prodsight

Product Insight
Delighted Reviews

Delighted

Qualtrics
Zence Feedback Reviews

Zence Feedback

Easyrewardz