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Description
Do you know why someone left your website after completing a purchase? Lucky Orange knows the reason.
Lucky Orange is simple to use and ready to go "outside the box". Every plan includes full access all of our features.
* Dynamic Heatmaps: Navigate your website like a visitor. Data will be instantly populated for every drop-down, pop up, and hover-over menu. To identify potential problems and pain points, isolate traffic sources and visitors.
* User Recordings: This acts as a DVR for your site, allowing you to view recordings and video playback of customers and visitors as they interact with your site.
* Form Analytics: Learn which fields on your forms take too long to complete, repeat, or cause the most abandonment.
* Live Chat: Quickly respond to questions and even "cobrowse" visitors
* Surveys and Polls: Create popup poll questions for a page or for targeted visitors.
Description
An online consulting tool serves as an effective means for instant communication with website visitors, enhancing sales and delivering exceptional customer service. Its simplicity and efficiency stand out, yet a disruptive consultant can tarnish the initial experience for users on your site. We have taken steps to ensure that customers are spared from such negative encounters. By observing visitor behavior, gestures, and overall demeanor, a skilled sales assistant can anticipate the needs of clients with precision. This capability has been made feasible through co-browsing technology, allowing you to oversee visitor interactions and elevate service standards to unprecedented heights. RedHelper continuously evaluates an individual employee's performance against the collective statistics of all operators within the system, providing a personal performance rating. This immediate feedback empowers operators to enhance their efficiency and effectiveness, while the elements of gamification and competition inspire them to strive for improved outcomes. Implementing such a system not only fosters a proactive approach to customer service but also cultivates a motivated workforce dedicated to achieving excellence.
API Access
Has API
API Access
Has API
Integrations
BigCommerce
Canopy
Convert Experiences
Freshpaint
Google Analytics
HubSpot CMS Hub
HubSpot Service Hub
Magento
MetaRouter
Nekton.ai
Integrations
BigCommerce
Canopy
Convert Experiences
Freshpaint
Google Analytics
HubSpot CMS Hub
HubSpot Service Hub
Magento
MetaRouter
Nekton.ai
Pricing Details
$18.00/month
Free Trial
Free Version
Pricing Details
$30.00/month/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Lucky Orange
Founded
2011
Country
United States
Website
www.luckyorange.com
Vendor Details
Company Name
RedHelper
Founded
2012
Country
Russian Federation
Website
redhelper.ru/
Product Features
Heatmap
Behavioral Mapping
Dashboard
Dynamic Maps
Element Analytics
Embeddable Maps
For Sales
For Science
Radial Mapping
Territorial Mapping
Website Analytics
Session Replay
Eye Tracking
Form Analytics
Heatmaps
Mouse Tracking
Optimization Tools
Session Recording
Surveys
User Experience Analysis
User Feedback
Visitor Segmentation
Web Analytics
Campaign Management
Conversion Tracking
Form Analytics
Goal Tracking
Keyword Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking
Product Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking