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Description
You can communicate directly with your web visitors via web-calls, live-chat and co-browsing, no matter where they are located! LiveCaller is your solution! LiveCaller is the answer to all your customer service issues. Customers can send and receive messages, files, or rate customer service. Customers can make free calls via the internet or from their website. This dashboard combines communications from multiple messenger platforms into one. Enter your phone number and preferred time to be contacted by customer service. Agents and customers can work together to 'browse" a website. We understand the importance of direct communication between your web visitors. Our software allows you to contact them in many different ways from within one system. We make it easy to communicate with your web visitors.
Description
Organizations have made significant investments in digitizing their services to enhance customer access to information, products, and self-service options. This digital engagement is consistently utilized across various devices. However, when customers seek interaction or require assistance, they are often compelled to switch from their digital experience to traditional channels such as phone calls or emails. This shift results in a missed opportunity to assist the customer precisely when they need it, thereby undermining the financial investments made in digital transformation. It is crucial for businesses to seize every opportunity to engage with their digital clientele, regardless of whether their objectives involve online sales, customer support, lead generation, or complex service processes. With Vergic Engage, companies can effectively navigate the digital customer journey. Every organization, irrespective of its industry, can outline a customer journey, and the Vergic Engage Platform is designed to streamline that journey while ensuring the customer remains within a digital framework. By doing so, it not only enhances customer satisfaction but also maximizes the potential for conversion and loyalty.
API Access
Has API
API Access
Has API
Integrations
Enghouse Interactive Contact Center
Facebook
Facebook Messenger
IBM Cloud
NICE CXone Mpower
Puzzel
SAP Cloud Platform
Salesforce
Scrive
Sigma
Integrations
Enghouse Interactive Contact Center
Facebook
Facebook Messenger
IBM Cloud
NICE CXone Mpower
Puzzel
SAP Cloud Platform
Salesforce
Scrive
Sigma
Pricing Details
$14 per user per month
Free Trial
Free Version
Pricing Details
€35 per user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
LiveCaller
Country
Georgia
Website
livecaller.io
Vendor Details
Company Name
Vergic
Country
Sweden
Website
www.vergic.com/vergic-engage-platform/
Product Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management