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Description
Our platform is designed to assist you in evaluating, responding to, and enhancing your NPS® while transforming customers into enthusiastic advocates. It features a comprehensive module that assesses essential measurable metrics, yielding actionable insights into the feelings of stakeholders. This capability empowers businesses to engage in real-time with stakeholders through relevant conversations at critical moments. By initiating dialogues with your customers during their interactions, you can significantly boost response rates and improve overall engagement. The platform seamlessly integrates with internal systems using a variety of APIs to facilitate the real-time exchange of information. It also boasts a secure and robust framework for data transmission, allowing for prompt action when needed. Conversations can be initiated across more than 10 different channels, including SMS, QR Codes, Email, Mobile Apps, Websites, and beyond. Additionally, it has the ability to conduct interactions in over 19 languages, ensuring the capture of authentic emotions and further enhancing response rates. Moreover, the system prioritizes the protection of Personally Identifiable Information (PII) within an intranet environment while efficiently gathering responses into a centralized dashboard, fostering both security and accessibility. This holistic approach not only strengthens customer relationships but also drives continuous improvement in service delivery.
Description
Raven-1 is an advanced multimodal AI model developed by Tavus that aims to enhance emotional intelligence in artificial intelligence systems by simultaneously interpreting human audio, visual, and temporal signals rather than confining communication to mere text. This innovative model integrates various elements such as tone of voice, facial expressions, body language, pauses, and contextual factors into a comprehensive representation of user intent and emotional state, allowing conversational AI to grasp the complexities of human communication in real time with detailed natural language outputs rather than simplistic emotion categories. Designed to address the shortcomings of conventional systems that depend on transcripts and basic emotion assessments, Raven-1 is capable of detecting subtle nuances like emphasis, sarcasm, shifts in engagement, and changing emotional trajectories. It continuously refines its understanding with minimal delay, ensuring that responses are always in sync with the authentic context of the conversation, thus paving the way for a more intuitive and responsive interaction experience. By doing so, it fosters deeper connections between humans and machines, transforming how we engage with technology.
API Access
Has API
API Access
Has API
Integrations
Claude
Grok
OpenAI
Perplexity
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$59 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
LitmusWorld
Founded
2015
Country
India
Website
www.litmusworld.com
Vendor Details
Company Name
Tavus
Founded
2020
Country
United States
Website
www.tavus.io/post/raven-1-bringing-emotional-intelligence-to-artificial-intelligence
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis