Forethought is the most advanced generative AI agent for customer support and your 24/7 AI team member. Trained on your unique data sets and upholding the highest security protocols, Forethought delivers natural conversations through AI and eliminates inefficiencies to improve response times, resolution rates, and customer satisfaction scores at every interaction.
- Add an AI Agent that is a 24/7 team member, reducing workload so your team can focus on delivering exceptional support.
- Only Forethought ingests historical and current ticket data for AI specific to your business needs to deliver a personalized experience.
- We're not just about meeting privacy standards – we're setting them, to keep you and your data secure every step of the way.
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An API powered by Google's AI technology allows you to accurately convert speech into text. You can accurately caption your content, provide a better user experience with products using voice commands, and gain insight from customer interactions to improve your service. Google's deep learning neural network algorithms are the most advanced in automatic speech recognition (ASR). Speech-to-Text allows for experimentation, creation, management, and customization of custom resources. You can deploy speech recognition wherever you need it, whether it's in the cloud using the API or on-premises using Speech-to-Text O-Prem. You can customize speech recognition to translate domain-specific terms or rare words. Automated conversion of spoken numbers into addresses, years and currencies. Our user interface makes it easy to experiment with your speech audio.
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Gemini 2.5 Flash Native Audio
Google has unveiled enhanced Gemini audio models that greatly broaden the platform's functionalities for engaging and nuanced voice interactions, as well as real-time conversational AI, highlighted by the arrival of Gemini 2.5 Flash Native Audio and advancements in text-to-speech technology. The revamped native audio model supports live voice agents capable of managing intricate workflows, reliably adhering to detailed user directives, and facilitating smoother multi-turn dialogues by improving context retention from earlier exchanges. This upgrade is now accessible through Google AI Studio, Gemini Enterprise Agent Platform, Gemini Live, and Search Live, allowing developers and products to create dynamic voice experiences such as smart assistants and corporate voice agents. Additionally, Google has refined the core Text-to-Speech (TTS) models within the Gemini 2.5 lineup to enhance expressiveness, tone modulation, pacing adjustments, and multilingual capabilities, resulting in synthesized speech that sounds increasingly natural. Furthermore, these innovations position Google's audio technology as a leader in the realm of conversational AI, driving forward the potential for more intuitive human-computer interactions.
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Dialogflow
Dialogflow by Google Cloud is a natural-language understanding platform that allows you to create and integrate a conversational interface into your mobile, web, or device. It also makes it easy for you to integrate a bot, interactive voice response system, or other type of user interface into your app, web, or mobile application. Dialogflow allows you to create new ways for customers to interact with your product. Dialogflow can analyze input from customers in multiple formats, including text and audio (such as voice or phone calls). Dialogflow can also respond to customers via text or synthetic speech. Dialogflow CX, ES offer virtual agent services for chatbots or contact centers. Agent Assist can be used to assist human agents in contact centers that have them. Agent Assist offers real-time suggestions to human agents, even while they are talking with customers.
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