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Description
A Shared Inbox, Ticketing System, Knowledge Base, and Contacts can enhance customer satisfaction while streamlining departmental organization. By categorizing your corporate inbox according to departments and the types of inquiries received, you can create a more efficient workflow. Boost customer satisfaction and minimize support requests by providing around-the-clock service all year long. Your leads and contacts will be neatly organized for maximum convenience, enabling you to follow up effectively, close sales, and upsell prospects with ease. Enhance the customer experience and improve interdepartmental communication using insightful data such as conversation histories, daily resolved issues, tags, trends, and a team leaderboard. Our dedicated team understands the challenge of meeting the diverse needs of every customer, given their unique nature. We are committed to addressing these unique requirements and ensuring that your service excels. Additionally, we recognize that adapting to customer feedback is crucial for ongoing improvement.
Description
Assist end users in consistently submitting flawless tickets, even when their devices are not connected to the internet. Streamline the diagnostic process for technicians by providing detailed, real-time diagnostics that capture the precise moment an issue occurs, accompanied by a slideshow illustrating the sequence of events leading to the problem before the ticket is submitted—this is particularly beneficial for addressing sporadic and hard-to-recreate issues. Additionally, boost sales with the optional customizable Helpdesk Button, which offers immediate assistance at the simple push of a button, ensuring users can reach out for help effortlessly and efficiently.
API Access
Has API
API Access
Has API
Integrations
Syncro
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
LabiDesk
Country
United States
Website
labidesk.com
Vendor Details
Company Name
Tier2 Technologies
Founded
2018
Country
United States
Website
tier2.tech
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management