Tier2 Tickets Description

End users can submit the perfect ticket every single time, even if their device is not connected. Save technician time diagnosing problems through verbose, real-time diagnostics from the exact time of the issue, including a slide show of the steps leading up to the issue before your user submits the ticket (fantastic for resolving intermittent and impossible-to-reproduce problems! You can also close more sales by using the optional, physical, brandable Helpdesk Button. It provides "help at the touch of a button".

Integrations

Reviews

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Company Details

Company:
Tier2 Technologies
Year Founded:
2018
Headquarters:
United States
Website:
tier2.tech

Media

Tier2 Tickets Screenshot 1
Recommended Products
Monitor the status and performance of any IT environment with NMIS Icon
Monitor the status and performance of any IT environment with NMIS

NMIS monitors an organization’s IT environment, helps identify and rectify faults, and provides valuable information for IT planning.

Trusted by thousands of IT teams worldwide, The NMIS platform offers comprehensive network management, handling faults, performance, and configurations with ease.
Get a Free Trial

Product Details

Platforms
SaaS

Tier2 Tickets Features and Options

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Tier2 Tickets User Reviews

Write a Review
  • Previous
  • Next