Tier2 Tickets Description

End users can submit the perfect ticket every single time, even if their device is not connected. Save technician time diagnosing problems through verbose, real-time diagnostics from the exact time of the issue, including a slide show of the steps leading up to the issue before your user submits the ticket (fantastic for resolving intermittent and impossible-to-reproduce problems! You can also close more sales by using the optional, physical, brandable Helpdesk Button. It provides "help at the touch of a button".

Integrations

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Company Details

Company:
Tier2 Technologies
Year Founded:
2018
Headquarters:
United States
Website:
tier2.tech

Media

Tier2 Tickets Screenshot 1
Tier2 Tickets Screenshot 1 Tier2 Tickets Screenshot 2
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Product Details

Platforms
SaaS

Tier2 Tickets Features and Options

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management