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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

LDAP Plus AD Help Desk Professional Tool serves as a robust solution for managing Active Directory and LDAP, offering extensive features for administration and reporting. This versatile tool empowers users to effectively manage accounts, control permissions, and handle user account status, as well as oversee other directory systems within a network. It generates comprehensive reports for both LDAP and Active Directory, which are invaluable for ensuring compliance with regulations such as SOX and HIPAA, while also aiding in management oversight. Designed with user-friendliness in mind, it provides help desk staff and administrators with a unified interface, simplifying the administration process for both systems. The tool boasts an intuitive Windows-style interface that facilitates the generation of reports for AD and LDAP, which can be printed or exported in multiple formats, including Excel, CSV, and LDIF. Additionally, it includes a user-friendly wizard for scheduling reports, compatible with both Windows Scheduler and Linux Cron, making it even easier to automate report generation for ongoing oversight. This comprehensive approach not only enhances the efficiency of administrative tasks but also streamlines compliance monitoring for organizations.

Description

Password reset requests at the service desk present a significant opportunity for hackers to take advantage of security weaknesses. When there is no self-service password reset option available, it becomes essential for the service desk agent to confirm the identity of the caller before granting a new password. The Secure Service Desk application offers organizations a way to implement robust user verification procedures at the service desk. By utilizing this tool, you can mitigate risks associated with social engineering attacks and enhance your overall IT security framework. Traditionally, user verification at the service desk hinges on static information stored in Active Directory, and standard security questions such as "What is your employee ID?" can be easily obtained by cybercriminals through well-planned social engineering strategies. With the implementation of Secure Service Desk, you can verify user accounts using existing data in Active Directory that extends beyond simple knowledge-based authentication, thereby strengthening your defense against identity fraud. This comprehensive approach not only protects user accounts but also cultivates a more secure organizational environment.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Active Directory
Innvikta
LDAP

Integrations

Active Directory
Innvikta
LDAP

Pricing Details

$795 one-time payment
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

LDAPSoft

Country

United States

Website

ldapsoft.com/ldapplusad.html

Vendor Details

Company Name

Specops Software

Founded

2001

Country

Sweden

Website

specopssoft.com/support/en/secure-service-desk/overview.htm

Product Features

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Product Features

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

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