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Description
HR HelpDesk stands out as a premier software solution for automated HR case management and call tracking. This platform, also known as HR Case Management, empowers human resources departments and HR service centers to effectively handle employee inquiries, thereby enhancing service delivery, streamlining workflows, and ensuring cases are resolved efficiently. With years of experience in the HR software sector, our dedicated team possesses a deep understanding of the needs of HR professionals, having collaborated with thousands to refine software solutions over the years. This understanding is vital, as it allows HR to focus on strategic tasks instead of being bogged down by repetitive questions from employees. By providing easy access to relevant information, we significantly boost the value HR brings to the organization. Reducing frustration in the workplace not only elevates employee engagement but also fosters a more productive environment. When employees can readily find the information they need, they are more likely to concentrate on the aspects of their roles they are passionate about, ultimately benefiting the entire business.
Description
Workpro does everything you need, and nothing you don’t.
This is case management as it should be.
Integrate with web forms, social media and company systems. Create, edit and save correspondence without leaving the case. All in an intuitive system trusted by some of the UK’s leading organisations.
Consistent, compliant complaints handling:
To help you get it right, Workpro provides an all-in-one solution that lets you track and manage every complaint. Know exactly who's doing what and when, using centralised dashboards that your whole team can access.
Go beyond your standard HR system:
Automate processes, track timescales at a glance and generate reports – all giving you the control and consistency you need to make sure you’re dealing with employees fairly, each and every time.
API Access
Has API
API Access
Has API
Integrations
Oncore
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
LBi Software
Founded
1982
Country
United States
Website
www.lbisoftware.com
Vendor Details
Company Name
Workpro
Founded
1969
Country
United Kingdom
Website
www.workpro.com
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Human Resources
360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management
Product Features
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
HR Employee File Management
Access Controls
Centralized Employee Files
Dashboard
Email Notifications
Paper & Digital
Regulatory Compliance
Retention Settings
Search
Sharing Spaces
Signature
