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features
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support

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Description

Utilize Konnect’s Listening tool to tap into discussions from countless online sources and social media channels, gaining insights into what customers are expressing about your brand, the competitive landscape, industry trends, and the effectiveness of your marketing initiatives, among other valuable information. Stay attuned to every relevant conversation across the internet and social platforms that impact your business. Foster engagement with your audience on their preferred channels, employ sophisticated automated workflows and CRM solutions to ensure that conversations are directed to the appropriate teams, which helps to streamline response times and allows for comprehensive measurement of your activities. Enhance customer satisfaction with Konnect Insights Social CRM, featuring visually appealing dashboards and business intelligence tools designed to provide profound insights into your online reputation and social media presence. Gain a clear understanding of your share of voice, sentiment analysis, media type categorization, and social platform metrics for both your brand and competitors, while also accessing detailed reports on response times and other critical performance indicators. By leveraging these insights, you can refine your strategies and ultimately drive better outcomes for your organization.

Description

Ensure that you stay informed about every social mention of your brand by identifying who is currently discussing you and interacting with them. The landscape of marketing has been transformed by social media, making it essential for marketers to master the art of locating, tracking, and engaging in significant online conversations related to their brands. Even if you're operating on a tight budget, it’s entirely feasible to leverage these mentions effectively with the right approach. A social mention arises whenever a keyword, hashtag, or brand you’re monitoring is referenced on social platforms, and with Social Searcher, you can view all of these mentions conveniently in one place. Our service encompasses leading social media networks and all online references, allowing you to connect with countless individuals almost instantaneously. The functionality resembles that of other search engines; simply input the specific keywords or brand you wish to monitor, and you’ll receive a curated list of results complete with analytics. By actively engaging with your audience, you can enhance your brand's visibility and foster stronger relationships.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

5X
App Store
Axis LMS
Facebook
Facebook Ads
Gmail
Google Analytics
Google Business Profile
Google Play
Instagram
LinkedIn
Meta Ads
WhatsApp
X (Twitter)
YouTube

Integrations

5X
App Store
Axis LMS
Facebook
Facebook Ads
Gmail
Google Analytics
Google Business Profile
Google Play
Instagram
LinkedIn
Meta Ads
WhatsApp
X (Twitter)
YouTube

Pricing Details

$29 per user per month
Free Trial
Free Version

Pricing Details

€3.49 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Konnect Insights

Founded

2014

Country

India

Website

konnectinsights.com

Vendor Details

Company Name

Social Searcher

Founded

2011

Country

Russia

Website

www.social-searcher.com

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

NPS

Social CRM

Calendar/Reminder System
Customer Support
Email Marketing
Lead Capture
Lead Nurturing
Live Chat
Marketing Automation Integration
Multi-Channel Social Integration
Social Media Monitoring
Task Management

Social Media Analytics Tools

Campaign Analytics
Competitor Monitoring
Customizable Reports
Engagement Tracking
Influencer Tracking
Multi-Channel Data Collection

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Social Media Monitoring

Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Product Features

Social Media Analytics Tools

Campaign Analytics
Competitor Monitoring
Customizable Reports
Engagement Tracking
Influencer Tracking
Multi-Channel Data Collection

Social Media Monitoring

Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking

Alternatives

Alternatives

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Social Mention

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Meltwater

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