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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Cloud Telephony Solutions and Deep Insights that are AI-enabled. Automate communication, bring operations online, and manage the large call inflow. Automated Outbound Solutions can be used to reach students and parents. With just one missed call, conduct surveys and collect valuable data. Automated Outbound Solutions can help you reach your customers. Hosted call center solutions and IVR are available for verification, reducing cancellations and operational expenses. Our hosted call center solutions make it possible to provide assistance to patients 24x7. Customers can save time by combining IVR and ASR. This allows them to reach the person they need in half the time, especially during emergency situations. They also receive regular updates. Smart IVR allows you to collect customer data and handle large calls. Our automated outbound solutions will help you reach your customers with important updates.

Description

Transform your call center by replacing the traditional IVR system with our advanced AI-driven routing solution, enabling customers to clearly articulate their needs during interactions. This shift not only enhances the overall experience for customers but also provides valuable data that can be leveraged to refine your customer care strategies. Empower customers to manage common inquiries through an automated platform, which in turn allows your support staff to concentrate on more complex issues and cultivate their expertise. This approach benefits not only the customers and employees but also contributes positively to your organization’s growth. Lekta stands out as the ideal technology for managing your outbound initiatives, such as monitoring debts or conducting customer satisfaction assessments. Each interaction yields a wealth of business intelligence, which can be integrated into your analytical frameworks. Your conversational agent should aim to provide an exceptional customer journey while simultaneously delivering critical insights for business improvement, ensuring a comprehensive advantage for your enterprise. Ultimately, investing in this technology will pave the way for a more efficient and informed operational environment.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Aura365
Focus X
HubSpot Customer Platform
Kylas
LeadSquared
LifeLinkr
MyClassboard
Nimble
OneHash CRM
Picky Assist
Pipedrive
ProManage
PropFlo
Sell.Do
Vitrify IVF Software
Vtiger CRM
Zapier
Zoho CRM
Zoho Desk
Zoho One

Integrations

Aura365
Focus X
HubSpot Customer Platform
Kylas
LeadSquared
LifeLinkr
MyClassboard
Nimble
OneHash CRM
Picky Assist
Pipedrive
ProManage
PropFlo
Sell.Do
Vitrify IVF Software
Vtiger CRM
Zapier
Zoho CRM
Zoho Desk
Zoho One

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Knowlarity Communications Pvt. Ltd.

Founded

2009

Country

India

Website

knowlarity.com

Vendor Details

Company Name

Lekta AI

Country

Poland

Website

lekta.ai/app.html

Product Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Cloud Communication Platform

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

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