Lekta Description
Our AI-powered routing system replaces your IVR system so that customers who contact your call center can easily describe the topic they are interested in. It's not just about providing a better customer experience. It also provides data that can be used to improve your customer service processes. Automated systems will let your customers take care of the most common tasks. You are freeing your customer service staff from repetitive work and allowing them to grow their skills. It's a win-win situation for customers, employees, and your business. Lekta is the ideal technology to manage your outbound campaigns such as customer satisfaction surveys or debt monitoring. Every conversation generates a lot business data that you can use to improve your business intelligence systems. Your conversational agent should not only provide the best customer experience but also offer valuable business insights.
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THE INFOBIP ADVANTAGE
(1) Personalized omnichannel customer connections
Achieve deeper customer engagement across the widest selection of local and global channels, including: SMS, RCS, WhatsApp, voice, video, email and the most popular chat apps.
(2) Global reach, local presence
Our 60+ offices around the world allow us to react faster. We provide 24/7 customer support, technical solutions in-line with needs and local requirements — based on proven best practices.
(3) Full stack customer engagement
Deliver better outcomes for your business by enhancing your communications with fully integrated contact center, marketing automation, and chatbot building solutions informed by our customer data platform.
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Integrations
No Integrations at this time
Company Details
Company:
Lekta AI
Headquarters:
Poland
Website:
lekta.ai/app.html
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Product Details
Platforms
SaaS
Customer Support
Phone Support
Online
Lekta Features and Options
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