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Description
Enhance customer experiences by centralizing decision-making and dismantling organizational barriers using Kitewheel's exceptional range of pre-built capabilities. Integrate your data effortlessly through versatile out-of-the-box connectors that function across various channels, systems, and databases. Utilize Kitewheel’s ID Manager to link identifiers and behaviors to individual profiles, providing a comprehensive 360-degree view of each customer. Employ advanced real-time Journey Analytics to visualize and analyze customer interactions and engagements over time across all channels. Tailor your customer journey to align with specific objectives, creating remarkable experiences with our user-friendly journey mapping tool designed for marketers. Determine the optimal next steps for each customer using our real-time, scalable decision-making engine, which is recognized as a leader in its field. Furthermore, streamline processes and enhance journey effectiveness by leveraging our integrated AI, Machine Learning, and journey path testing capabilities. By adopting these innovative solutions, organizations can foster a more cohesive approach to customer engagement and satisfaction.
Description
eMite serves as a comprehensive operational intelligence platform that integrates sophisticated analytics, data correlation, KPI management, and threshold alerting into a single, ready-to-use solution accessible via a web browser, facilitating actionable insights from both current and archival data. The platform boasts a highly adaptable and robust ETL (extract, transform, load) framework, utilizing various technologies such as APIs, XML, JSON, and SQL for effective data extraction. With over 80 pre-built adaptors, eMite seamlessly integrates data from popular third-party applications provided by companies like Salesforce, Microsoft, Oracle, Atlassian, Snare, and Genesys. Additionally, it accommodates data onboarding from more generic sources, including databases and Excel files, enhancing its versatility. Furthermore, eMite features a KPI management system that empowers users to create tailored KPIs that align with their specific operational needs, thus optimizing performance tracking and decision-making processes. This level of customization ensures that organizations can effectively monitor their unique metrics and improve their overall efficiency.
API Access
Has API
API Access
Has API
Integrations
Amazon Web Services (AWS)
Avaya Aura
Connect
Genesys Cloud CX
Jira
Microsoft 365
Microsoft Excel
Oracle Berkeley DB
SQL Server
Salesforce
Integrations
Amazon Web Services (AWS)
Avaya Aura
Connect
Genesys Cloud CX
Jira
Microsoft 365
Microsoft Excel
Oracle Berkeley DB
SQL Server
Salesforce
Pricing Details
$5,000 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Kitewheel
Founded
2013
Country
United States
Website
kitewheel.com
Vendor Details
Company Name
eMite
Country
Australia
Website
www.emite.com/solutions/
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Product Features
Data Visualization
Analytics
Content Management
Dashboard Creation
Filtered Views
OLAP
Relational Display
Simulation Models
Visual Discovery