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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Enhance customer experiences by centralizing decision-making and dismantling organizational barriers using Kitewheel's exceptional range of pre-built capabilities. Integrate your data effortlessly through versatile out-of-the-box connectors that function across various channels, systems, and databases. Utilize Kitewheel’s ID Manager to link identifiers and behaviors to individual profiles, providing a comprehensive 360-degree view of each customer. Employ advanced real-time Journey Analytics to visualize and analyze customer interactions and engagements over time across all channels. Tailor your customer journey to align with specific objectives, creating remarkable experiences with our user-friendly journey mapping tool designed for marketers. Determine the optimal next steps for each customer using our real-time, scalable decision-making engine, which is recognized as a leader in its field. Furthermore, streamline processes and enhance journey effectiveness by leveraging our integrated AI, Machine Learning, and journey path testing capabilities. By adopting these innovative solutions, organizations can foster a more cohesive approach to customer engagement and satisfaction.

Description

eMite serves as a comprehensive operational intelligence platform that integrates sophisticated analytics, data correlation, KPI management, and threshold alerting into a single, ready-to-use solution accessible via a web browser, facilitating actionable insights from both current and archival data. The platform boasts a highly adaptable and robust ETL (extract, transform, load) framework, utilizing various technologies such as APIs, XML, JSON, and SQL for effective data extraction. With over 80 pre-built adaptors, eMite seamlessly integrates data from popular third-party applications provided by companies like Salesforce, Microsoft, Oracle, Atlassian, Snare, and Genesys. Additionally, it accommodates data onboarding from more generic sources, including databases and Excel files, enhancing its versatility. Furthermore, eMite features a KPI management system that empowers users to create tailored KPIs that align with their specific operational needs, thus optimizing performance tracking and decision-making processes. This level of customization ensures that organizations can effectively monitor their unique metrics and improve their overall efficiency.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS)
Avaya Aura
Connect
Genesys Cloud CX
Jira
Microsoft 365
Microsoft Excel
Oracle Berkeley DB
SQL Server
Salesforce

Integrations

Amazon Web Services (AWS)
Avaya Aura
Connect
Genesys Cloud CX
Jira
Microsoft 365
Microsoft Excel
Oracle Berkeley DB
SQL Server
Salesforce

Pricing Details

$5,000 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Kitewheel

Founded

2013

Country

United States

Website

kitewheel.com

Vendor Details

Company Name

eMite

Country

Australia

Website

www.emite.com/solutions/

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Product Features

Data Visualization

Analytics
Content Management
Dashboard Creation
Filtered Views
OLAP
Relational Display
Simulation Models
Visual Discovery

Alternatives

Alternatives

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