
Customer experience shouldn't run on disconnected tools and static scripts. Dialpad Contact Center brings voice, digital channels, and human agents together in a single AI-native platform, built to act — not just record — on every customer interaction.
This is Agentic AI in practice: agents that reason through a problem, take the next step, and drive it to resolution without waiting on a human to intervene. Where legacy systems leave data trapped in silos, Dialpad Contact Center closes that gap, linking voice and data so context travels with the customer instead of getting lost between systems.
The payoff compounds. Dialpad has already generated over 775 million AI recaps, and each new interaction adds to a growing base of operational intelligence — sharper resolution paths, more productive agents, better outcomes quarter over quarter. None of it runs unchecked: Dialpad's Guardian layer keeps AI operations secure and governed, so intelligence scales without sacrificing oversight.
In practice, that means up to 80% of issues get resolved autonomously, freeing your team to focus on the conversations that genuinely need a human. Intelligence works at the edge; people stay at the center of the experience.
And you don't have to take the ROI on faith. Through Dialpad's Proving Ground, enterprises can validate performance and cost savings before rolling out at scale — a far more reliable path than betting on a brittle, rules-based bot.
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An API powered by Google's AI technology allows you to accurately convert speech into text. You can accurately caption your content, provide a better user experience with products using voice commands, and gain insight from customer interactions to improve your service. Google's deep learning neural network algorithms are the most advanced in automatic speech recognition (ASR). Speech-to-Text allows for experimentation, creation, management, and customization of custom resources. You can deploy speech recognition wherever you need it, whether it's in the cloud using the API or on-premises using Speech-to-Text O-Prem. You can customize speech recognition to translate domain-specific terms or rare words. Automated conversion of spoken numbers into addresses, years and currencies. Our user interface makes it easy to experiment with your speech audio.
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Cartesia Sonic-3.5
Sonic 3.5 represents Cartesia's most advanced and fluid text-to-speech model, engineered for dynamic voice synthesis with an impressive latency of under 90 milliseconds and proficient in 42 languages. This model is adept at accurately adhering to transcripts, vocalizing confirmation codes, and interpreting heteronyms seamlessly without the need for any preprocessing, while also maintaining the expressiveness required for genuine conversations. It aims to provide speech of native quality across diverse languages, ensuring that audio clarity is prioritized in every voice output, thus eliminating the need for post-production corrections. Sonic 3.5 excels in delivering high-fidelity audio, making it an ideal choice for production environments where quality, speed, and reliability are essential. The model's engaging conversational style features effective pacing and a genuine emotional range, specifically calibrated for diverse support and agent transcripts. Moreover, it naturally articulates alphanumeric sequences—such as order numbers, phone numbers, IDs, and email addresses—in all supported languages, and its context-sensitive English pronunciation ensures that words like "read," "bass," and "bow" are pronounced correctly based on their textual context. This level of sophistication in voice generation not only enhances user experience but also establishes Sonic 3.5 as a leader in the field of text-to-speech technology.
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Cartesia Ink-Whisper
Cartesia Ink represents a suite of real-time streaming speech-to-text (STT) models that facilitate swift and natural dialogues within voice AI applications by serving as the essential “voice input” layer that transforms spoken words into precise text without delay. Its premier model, Ink-Whisper, is meticulously crafted for conversational settings, providing transcription with an impressively low latency of just 66 milliseconds, which fosters seamless, human-like communication free from noticeable interruptions. In contrast to conventional transcription methods designed for batch processing, Ink is tailored for live interactions, adeptly managing fragmented and varied audio through an innovative dynamic chunking approach that minimizes errors and enhances responsiveness, particularly during pauses, interruptions, or brisk exchanges. Consequently, this advanced technology ensures that users experience a smoother and more engaging interaction, reflecting the evolving demands of modern communication.
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