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Description
Khoros CX Insights offers an all-encompassing solution that enables businesses to achieve a unified and actionable understanding of their customers, thereby facilitating the creation of exceptional customer experiences. This platform integrates seamlessly with various customer communication channels, providing a consolidated view of all customer discussions and feedback while normalizing and categorizing the data for thorough customer experience analysis. It aggregates insights from diverse sources of customer engagement and classifies each interaction using a taxonomy that is tailored to the specific needs of the business. Users can visualize data down to the level of individual interactions within a single application, ensuring that insights are accessible throughout the organization. Aiming for a customer-centric approach, companies can now access and evaluate all customer interactions from one convenient location. In today's multi-channel environment, businesses must be attuned to feedback from every possible source, as selective listening is no longer a viable option. Ultimately, harnessing comprehensive insights empowers organizations to better serve their customers and enhance overall satisfaction.
Description
NPS Software for your business. Start collecting customer feedback by sending a simple Net Promoter Score® survey. Our automated survey platform will help increase response rates, collect actionable customer feedback, and maximize business growth. Multiple campaigns can be run to survey different audiences based on predefined schedules or events that were triggered in another application. You can combine email and in-app templates to reach customers on the channels that are most likely to respond to your surveys. You can personalize the survey templates' design and language and create a follow-up question that is based on the feedback. You can increase your response rate by using your domain and A/B testing subject lines. Also, have your audience verified for deliverability. Keep track of all the surveys sent to your audience. Workflows allow you to automate different processes and create unique scenarios.
API Access
Has API
No
API Access
Has API
No
Integrations
5X
No
Act-On
No
AdRoll
No
Adobe Marketo Engage
No
Autotask PSA
No
Clio
No
Datadog
No
Dropbox
No
Facebook
No
Kayako
No
Integrations
5X
Yes
Act-On
Yes
AdRoll
Yes
Adobe Marketo Engage
Yes
Autotask PSA
Yes
Clio
Yes
Datadog
Yes
Dropbox
Yes
Facebook
Yes
Kayako
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$39 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Khoros
Founded
2019
Country
United States
Website
khoros.com/platform/insights
Vendor Details
Company Name
Retently
Founded
2015
Country
United States
Website
www.retently.com
Product Features
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Customer Loyalty
CRM
No
Corporate Memberships
No
Customer Activity Tracking
No
Discount Management
No
Gift Card System
No
Loyalty Card System
No
Member Portal
No
Membership Management
No
No-Card Loyalty System
No
Referral Tracking
No
Rewards Management
No
Customer Satisfaction
360 Degree Feedback
No
Analytics
No
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
No
Survey Management
No
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
Yes
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
Yes
Screenshot / Screen Capture
No
Surveys
Yes
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Customer Loyalty
CRM
No
Corporate Memberships
No
Customer Activity Tracking
Yes
Discount Management
No
Gift Card System
No
Loyalty Card System
Yes
Member Portal
No
Membership Management
No
No-Card Loyalty System
No
Referral Tracking
No
Rewards Management
Yes
Customer Satisfaction
360 Degree Feedback
No
Analytics
Yes
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
Yes
Survey Management
Yes
