Average Ratings 3 Ratings
Average Ratings 0 Ratings
Description
Businesses that are customer-centric want to know which issues are affecting their customers' journey. It's difficult to create a data-driven strategy to address these issues effectively.
Keatext gives a head-start by analyzing feedback, generating AI-based suggestions on what to tackle first and delivering them in a report that is ready to share.
Assess your customer experience strengths and weaknesses based on the impact they have on customer satisfaction.
AI-based recommendations will bring you the most important issues.
Get an executive summary using GPT's language-generation to deliver Keatext recommendations in a report that's ready to share.
Monitor and discover trends in customer satisfaction with a customizable dashboard.
Connect to your preferred platform such as Zendesk Surveymonkey ServiceNow Qualtrics.
Description
Your contact center represents a significant, often overlooked asset for your organization, serving as a continuous source of valuable insights from customer interactions. PrediCX is an innovative AI platform designed to harness this potential by providing predictive insights and automating processes across various communication channels to improve both customer experience and service efficiency. By leveraging AI, businesses can extract predictive insights from every interaction, regardless of the medium used, enabling tailored recommendations that drive profitability and enhance customer satisfaction. The system offers timely alerts for emerging issues, facilitates automatic coaching, and conducts quality assurance for agents throughout their engagements. Urgent inquiries and complaints can be prioritized effectively, guiding customers towards the most suitable resources. Unlike traditional methods that rely on keywords, AI in PrediCX utilizes conceptual understanding to accurately analyze incoming feedback, ensuring that no customer opinion is neglected. It automates the triage of queries from digital platforms, classifies them efficiently, supports agents in real-time, and boosts the capabilities of chatbots for improved service delivery. This approach not only streamlines operations but also fosters a culture of responsiveness and continuous improvement in customer interactions.
API Access
Has API
No
API Access
Has API
No
Integrations
Zendesk
Yes
Freshdesk
No
Quickwork
Yes
SAP Business One
No
SAP Store
No
Salesforce
No
ServiceNow
Yes
SurveyMonkey
Yes
Integrations
Zendesk
Yes
Freshdesk
Yes
Quickwork
No
SAP Business One
Yes
SAP Store
Yes
Salesforce
Yes
ServiceNow
No
SurveyMonkey
No
Pricing Details
$550/month
Basic plan: Starting at $599/month. For small teams researching limited reviews, surveys, support tickets, etc.
Pro plan: Starting at $999/month. For ongoing analysis and better control of your customer feedback.
Enterprise plan: Custom price starting at $1650/month. For organizations seeking enterprise-grade insights and analytics.
Pro plan: Starting at $999/month. For ongoing analysis and better control of your customer feedback.
Enterprise plan: Custom price starting at $1650/month. For organizations seeking enterprise-grade insights and analytics.
Free Trial
Yes
Free Version
No
Pricing Details
$495 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Keatext
Founded
2010
Country
Canada
Website
www.keatext.ai/
Vendor Details
Company Name
Warwick Analytics
Founded
2011
Country
United Kingdom
Website
www.warwickanalytics.com
Product Features
Artificial Intelligence
Chatbot
No
For Healthcare
Yes
For Sales
Yes
For eCommerce
Yes
Image Recognition
No
Machine Learning
Yes
Multi-Language
Yes
Natural Language Processing
Yes
Predictive Analytics
Yes
Process/Workflow Automation
Yes
Rules-Based Automation
Yes
Virtual Personal Assistant (VPA)
No
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Experience Management
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Predictive Analytics
AI / Machine Learning
Yes
Benchmarking
Yes
Data Blending
No
Data Mining
Yes
Demand Forecasting
No
For Education
No
For Healthcare
Yes
Modeling & Simulation
No
Sentiment Analysis
Yes
Text Mining
Boolean Queries
Yes
Document Filtering
Yes
Graphical Data Presentation
Yes
Language Detection
Yes
Predictive Modeling
Yes
Sentiment Analysis
Yes
Summarization
No
Tagging
Yes
Taxonomy Classification
Yes
Text Analysis
Yes
Topic Clustering
Yes
Product Features
Machine Learning
Deep Learning
Yes
ML Algorithm Library
Yes
Model Training
No
Natural Language Processing (NLP)
No
Predictive Modeling
Yes
Statistical / Mathematical Tools
No
Templates
Yes
Visualization
Yes
Predictive Analytics
AI / Machine Learning
Yes
Benchmarking
No
Data Blending
No
Data Mining
Yes
Demand Forecasting
No
For Education
No
For Healthcare
No
Modeling & Simulation
No
Sentiment Analysis
Yes
Text Mining
Boolean Queries
No
Document Filtering
No
Graphical Data Presentation
No
Language Detection
No
Predictive Modeling
Yes
Sentiment Analysis
Yes
Summarization
No
Tagging
Yes
Taxonomy Classification
No
Text Analysis
Yes
Topic Clustering
Yes