PrediCX Reviews

PrediCX Description

Your contact center is your greatest untapped resource. It's where customers can continuously coach your business. PrediCX, an AI platform that unlocks this value through predictive insight and automation across every channel to optimize customer experience and customer service, is called PrediCX. AI can be used to extract predictive insights from every customer interaction, regardless of the channel. Recommendations to improve profitability and customer service. Receive early warnings about issues and automatic coaching. You can quickly track any urgent complaints or enquiries and point your customers to the best resource or channel. AI uses concepts and not keywords to classify incoming comments so that analysis is accurate, insightful, and not predetermined. Customer feedback is not overlooked. Automated triage of queries from digital channels, automatically classify agents and assist them, and enhance chatbots.