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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Collaborative Teams' Social Inbox. Consolidate all customer notifications and support inquiries into a single platform. Use Juphy to communicate with your colleagues, ensuring that you provide the quickest solutions to your customers across various communication channels. Say goodbye to the hassle of constant logins and logouts! By managing all customer interactions in real time, you can significantly enhance the efficiency of your support operations. With just a click, you can respond swiftly to direct messages, mentions, reviews, and comments through Juphy's intuitive dashboard. A major factor contributing to delays in customer support is ineffective internal communication, which can increase ticket resolution times by an average of four hours when using email. Enhance collaboration on support tickets with tools like Slack. Formulate your support team, establish roles and permissions, and engage in real-time discussions on incoming messages or tickets to streamline your workflow. This approach not only improves response times but also fosters a more cohesive team environment.

Description

Tekst is an advanced AI platform designed for enterprises, converting disorganized inboxes into efficient workflows by meticulously analyzing every email, ticket, and chat through a specialized model that comprehends the unique language, context, and intent of your organization. It streamlines the process by automatically tagging, prioritizing, and directing messages to the appropriate teams or systems, thereby removing the need for manual sorting and reducing backlog. Seamlessly integrating with existing tools, Tekst offers comprehensive operational insights, monitoring key metrics such as message type, response times, and resolution effectiveness while facilitating automated processes like order intake, case management, accounts payable, and quote-to-cash operations. With the ability to interpret complex messages and handle multilingual content with near-human accuracy, Tekst evolves continuously, ensuring significant outcomes such as 90% classification accuracy, tripled resolution speed, and a return on investment realized within just weeks. This innovative solution not only enhances productivity but also empowers organizations to focus on strategic initiatives by minimizing the time spent on routine communications.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

GENESYS No 
HubSpot CRM No 
Infor CRM No 
Looker No 
Microsoft 365 No 
Microsoft Outlook No 
NetSuite No 
SAP Cloud Platform No 
Salesforce No 
Tableau No 
Zendesk No 

Integrations

GENESYS Yes 
HubSpot CRM Yes 
Infor CRM Yes 
Looker Yes 
Microsoft 365 Yes 
Microsoft Outlook Yes 
NetSuite Yes 
SAP Cloud Platform Yes 
Salesforce Yes 
Tableau Yes 
Zendesk Yes 

Pricing Details

$39 per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Juphy

Founded

2018

Country

Turkey

Website

www.juphy.com

Vendor Details

Company Name

Tekst

Founded

2022

Country

Belgium

Website

www.tekst.com

Product Features

Social Media Management

Automated Publishing No 
Brand Tracking Yes 
Content Management No 
Customer Engagement Yes 
Multi-Account Management Yes 
Multi-User Collaboration Yes 
Post Scheduling No 
Reporting/Analytics Yes 
Social Media Monitoring Yes 

Product Features

Accounts Payable

Approval Process Control No 
Bank Reconciliation No 
Cash Management No 
Check Writing No 
Duplicate Payment Alert No 
Fraud Detection No 
General Ledger Entry No 
Vendor Management No 

Artificial Intelligence

Chatbot No 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation No 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Alternatives

Alternatives