Zoho Social Reviews

Summary: Zoho Social delivers suitable ways of reaching to different players, Zoho Social has proper integration with numerous platforms to bring more ideas and concepts.

Positive: Zoho Social has the direct link with all social sites and proper content management is well addressed. Besides, Zoho Social streamlines all the need for credible business coordination. The suitable marketing and creating awareness solution is well enhanced by Zoho Social.

Negative: Zoho Social is competent in navigating all business systems, where communication is made suitable. More so, Zoho Social has a strategic line in controlling all the business information.

Summary: Our overall positive experience starts from the moment we got more activity from our social networks with the help of this platform, I have to admit that this platform has been one of the best things that we have implemented in our company, it has been magnificent when it comes to to administer our social networks, add activities to them and manage each of the messages received day after day, this platform is important for us and for the general development of the other company, since it helps us to interact with all our audience in the social networks and also helps us to have a better image for all our public. Using Zoho Social Within our company, it has become a daily activity. Every day we access it in order to monitor the progress we have had in the various publications made, this platform has been key to planning publications and taking free time, when we are free we plan the publications for several days later, in this way we save a lot of time and in the same way we obtain incredible results in the activity of social networks. We will continue to use this great platform in our company due to the great results it has provided during all this time.

Positive: Zoho Social is a magnificent platform to make a constant connection between various social networks that you use within your company, this platform is currently one of the best to make a constant connection of social networks, it is important to have all the networks in one place that you currently use in your company, in this way you will be able to manage them much faster and you will be able to be attentive to any of the changes that are made, one of the things that I liked the most about this platform were the following:

- Zoho Social offers a publication calendar, this calendar will help you understand each one of the plans that have been made regarding the publications in the different social networks, this calendar will also help you to visualize in a much more complete way the planning of publications in general, you will be able to know for what day a specific publication is scheduled and for what time, in addition, you will be able to know for which social networks this automated publication has been configured. Another of the things that I like the most about this platform is that it has a content queue, where you can create publications, exclusive schedules, and publish some things when your audience is more active.

- I love the monitoring panel function, this panel offers me the possibility to monitor everything that has been relevant in the posts that I have previously made, I can create monitoring columns to track each of the posts separately, these columns help me to separate each of the social networks that is previously linked, this monitoring panel helps me to know exactly the traffic, comments and reactions that my posts have had, the most prominent posts will be shown first.

- I love the live broadcast functionality, within this platform I can make a broadcast so that all the viewers of the social networks can access it, this function is important for me since it allows me to connect with my followers from the different social networks simultaneously, it is no longer necessary to make a live broadcast separately in each of the social networks, this platform allows me to make a general live broadcast in all my social networks. It should be noted that I can also react to each of the interactions that the followers have with the live broadcast.

- I love the fact that I can respond to all the messages I receive on my social networks within this platform, this function is important since it uses a single inbox where all the messages received on the previously linked social networks will be displayed, This feature is quite beneficial for us as it allows you to receive messages in one place. You no longer have to track messages individually as the manual process is quite tedious.

Negative: Since I started using this platform, I have not had any type of problem in relation to its general operation, at all times I have had the great functionality of connecting all my social networks and managing them on a large scale, it is important for me to continue using that platform within our company in general, is being used by the vast majority of the sectors of our company, in order to be able to manage all our social networks with a much broader participation. I am grateful with the general functioning of this platform, at no time has it given me any kind of problems, in addition, I also have no complaints from the Zoho support team, since they remained attentive in helping me bring me to the platform. The comfort I have within this social media management platform is great, I can't fault it either.

Summary: Within my experience, it should be noted that when we started using this platform the support team was always attentive to resolve our doubts, when we started using this platform we had several doubts regarding how we should integrate our social networks with the platform, however the support team was always on hand to help us through that process. I must define my overall experience as perfect, despite what we have had several negative things that we mentioned about this software, we must also highlight that this software has been quite useful in keeping our social networks active, with constant posts for our customers to see. that we care about keeping you informed about our services and negotiations. It is also important to mention that this software has helped us to obtain more clients, since previously we had very little activity within our social networks, and with the help of this software we have been able to keep them active as daily publications that have helped us to obtain clients through each of them. We will continue to use this great software, without a doubt the administration of social networks changed radically and in a positive way after the arrival of this software.

Positive: Zoho Social It has become our main solution to manage social networks, it is important to highlight that in our company we use social quite a few times to be able to spread the information and services that we offer in this company, this platform has been quite essential for us, the importance that our company owns is impressive as it helps us to keep our social faith fully active and with a huge flow of social media traffic. One of the main things that I love about this platform is that it has a great calendar for publications, publication program saves us time, within this platform we can preview scheduled publications, we can drag and drop them from one date to another and We can also manage the content that each of the scheduled publications will have. Scheduled posts are the main solution for the proper functioning of our social networks, since this feature has allowed our social networks to remain active even when we are not managing them manually, this feature allows uploading to posts automatically that have been previously scheduled . Another of the things that I love about this platform is that I can have a fairly wide view of the queue of content, within this section I can correctly inspect the times in which each of the scheduled publications will be uploaded, having a wide view This allows me to know exactly if all the publications are already scheduled for a specific day. Finally, I love the way this software allows me to monitor the performance of my posts, a monitoring panel in which I can see the traffic I have been getting on each of the social networks, within this platform. I have integrated all the social networks such as Twitter, Instagram, Facebook, having this integration within this platform helps me to know in real time the performance of each publication, I can see how many views I have reached and how many comments I have on each publication. Within this platform I can see in real time everything that comments within the publications, I can also see the reactions of the same and if someone shares the publication.

Negative: One of the main problems that I have found within Zoho social during the use that we have had of this software within our company, is that this software does not work if there is no active Internet connection. This problem has really been tragic for us, since sometimes we are out of our office without an Internet connection, and we want to make the schedules of the weekly publications for our social networks, To be able to make the schedules outside the office and then upload them to Zoho Social platform when we have an internet connection would be really awesome, this is not possible as we can only do the scheduling if we have an active internet connection. Another negative thing that I must mention about this software is that the current application for iOS devices does not have a real-time monitoring of the posts made on social, I can clearly see the posts made from the platform, however the traffic update of the same is not done in real time as it happens from the version for computers, where I can see clearly and in real time the progress of each of the previously made publications. These two things that I mentioned can be easily fixed and I am confident that the owners of this software will do it, so I will continue to use this platform no matter what negative things I have done while using it.

Summary: Within a global framework, this application is excellent for the management of your corporate social networks, thus creating greater participation and interaction between the company and users to generate responses and consequently greater attraction of potential customers. But you must be very careful with errors that can spoil all your work by a simple failure to your internet connection.

Positive: Zoho Social is an extension that allows you to manage the recurring participation of your web portal in the vast world of social networks. It creates a schedule of publications under an algorithm that determines when is the highest traffic of users within your domain, in addition to scheduling an infinite number of publications.

Negative: This tool is not free of errors or bugs that complicate the complete operability of the application, which present from deletion of itineraries and publications previously redesigned. At the same time, as it is an application that works through a cloud it is impossible for its customers to use it without internet or with a not very stable connection.

Summary: Overall, Zoho Social web-based platform performs great for managing and interacting with customers. Its ability to schedule posts is our team's favorite function. The analytics it provides is also accurate and detailed.

Positive: The ability to scheduling posts across different social media platforms is great. Zoho Social brings ease in management of social media accounts that allow us to interact and post on different platforms from one source.

Negative: Very limited integrations and account management

Summary: Zoho Social is the absolute best social media marketing platform. It allows us to create a simple campaign and manage our social media accounts on one centralized hub.

Positive: #1- Zoho Social supports almost every social media platform to manage business accounts.
#2- It allows us to visualize every post Reports and engagement insights.
#3- It also allows us to automate our post-publishing process.

Negative: #1- We had an overall positive experience with it.

Summary: Zoho Social is a great tool for managing business social media accounts. With Zoho Social, I can publish, share and interact with users from a single platform.

Positive: It's available in cross-platform to manages business social accounts.
Content scheduling and powerful reports.
Easy to monitor every shared post.

Negative: I never encountered any problem with this tool.

Summary: Zoho Social is smart social media management platform. It offer some unique features which make it a stand apart from its peers. It has provision of scheduling the post with repetition. You can schedule any post for any date and can set it to repost the same based on your requirement. It offers multi-column dashboard, which is editable. the collaboration option is a great feature which make it very special as it can be used to collaborate among the team members to increase the efficiency and conversion. The collaboration option offers Discussions, Setting Roles and Permission, Tagging your team members. It offers SmartQ prediction for time slot of scheduled post. It is basically a feature which automatically assign a time to the scheduled post based on the user activity time history.

Positive: Zoho Social smart social media management platform which offers Scheduling, Monitoring, Collaboration and Analytics. It has very clean user interface and is easy to use. It can be easily integrated with Zoho CRM and Zoho desk.

Negative: It is an efficient platform to manage social media accounts and it works efficiently. I don't have any complaint.

Summary: Zoho Social is a great social media management tool at an excellent price. It supports multi-channel management from a single dashboard and has great automation, reporting & analytics features as well. On top of all these features, it is very reasonably priced giving tough competition to other tools in the market.

Positive: Simple interface
Great dashboard - manage everything from a single page
Scheduled posts
Reporting & analytics feature
Collaborate
URL shortener
Available for iOS and Android
Affordable compared to alternatives

Negative: No cons at the price. It gives tough competition to tools like HootSuite at half the price.

Summary: Zoho Social adds a new level of social media management for business. It allows me to post scheduling feature, which helps to run management automated. With this tool, my business got recognized on social media in the smartest way.

Positive: Zoho Social allows adding post scheduling feature. It supports almost every social media platform. It gives very instructive stats and analytics. Using and setting up process is very easy.

Negative: Zoho Social is a very worthy tool, it does its job very well.

Summary: Love this software. Makes media management so easy. It enables Centralized control and monitoring. No fuss and easy to navigate thru the software.

Positive: Usability- (easy to learn and use) and excellent customer service. much easy to contact them and troubleshoot.

Negative: Due to limitations in the Twitter image size, need to separately schedule twitter posts.

Summary: Zoho Social worked like a charm after taking a whole week to get it set up correctly with all of our social networks. The primary implementation process was regular, it wasn't that difficult or that easy, it took us a week and we started to get results for our social networks. With the help of Zoho Social we have been able to keep all our clients informed about the latest changes in our company and the latest changes in our real estate services. With this platform I have felt very comfortable, I can schedule posts to be sent simultaneously for social networks, in addition, I can keep informed about organic traffic, interactions and much more.

Positive: Zoho Social has greatly expanded the administration of our social networks, in addition, it has made it possible for us to correctly analyze each of the changes in our networks, it allows us to monitor the audience and realize what type of content is the one that has the most reception by of our followers or clients. I love that Zoho Social integrates well with our website, it has made it possible for us to share various articles from our blog on our social networks with the push of a button. I liked the real-time statistics process that is obtained within Zoho Social, these statistics have allowed us to know exactly the progress we have in the public that accesses our publications, we can know the interaction, the comments received and the reaction rate we receive per post, we can control the overall traffic of posts with Zoho Social. I loved the system to make live broadcasts, this software allows you to make a live broadcast with a connection between all the social networks that you have linked to your Zoho account, this is great since you can broadcast on several platforms simultaneously.

Negative: Zoho Social does not have any type of system to block a follower of any social network, this is quite negative because if you have a follower who is interrupting the proper functioning of your social networks or is writing comments that affect your company, you will not be able to delete it from Zoho Social, you will have to access the corresponding social network to be able to block it manually. The other problem that I found is that Zoho Social does not allow the editing of images or videos within the platform, this would be very useful to edit images that will be used for our publications, currently this function is not available and we have to edit from other means, the images that we will use for posts.

Summary: Zoho Social has been a key service to be able to optimize the administration process of our social networks, as within our real estate company we use Twitter, YouTube, Instagram and Facebook to be able to have an online presence for our clients. Therefore, we have been able to associate all these social networks to this platform, and this has greatly facilitated the administration and management of each of the publications that we upload to our social networks. Furthermore, with the help of this platform we have been able to create specific publications and publish them at the same time on each social network, we do not have to create posts individually for each social network, with the help of this platform How we can create posts simultaneously on several social networks. He is very happy with the general results and with the effectiveness that this platform has shown within my company, this has helped us to acquire much more work time as we have been able to grab much more time since we have been able to schedule publications for every day In addition, with the help of this platform we have been able to serve all clients in real time, since we receive all requests from our social networks instantly.

Positive: Zoho Social has been a very influential platform for the administration of each of our social networks, with the help of this platform we have been able to manage more than 5 social networks simultaneously. The things that I liked the most were:

1- The process of sending publications to social networks is done instantly, every time you schedule publications for a specific date and time, those publications will be sent to your social networks immediately, at no time has any type of delay in sending these publications, which helps me a lot to be able to continue scheduling publications for other days.

2- I also like that you made me any type of Limit on the amount of content that I can insert in each post, this is fantastic, Since you can enter up to 5 more images or up to more than two videos in each post that I had programmed to every social network, I love that there is no type of limit on the multimedia content of each publication.

3- The third thing that I liked about this platform is that it has a general statistics system incorporated for all the social networks that you have linked, this system is fantastic, since it is capable of accounting in a general way all the views and interactions that have had your clients and visitors of your social networks, you can statistically visualize all the total visualizations that you have had in your publications in all social networks.4

4- I also liked this platform, not only can it be used by me, but I have also been able to assign different roles so that my work team in my company can modify and create new publications for our social networks. This has already helped me a lot that I have been able to assign various roles so that our work teams can create new publications for our social networks and thus maintain constant activity.

Negative: The main problems found within this platform were:

1- The tutorials that exist on this platform for new users are not so complete, this means that new users do not learn to fully use the platform in a simple way, but it takes them a little more time to learn to use it completely, I consider that these tutorials should be much more optimize.com In addition, they should insert or implement new videos that serve as a guide to be able to adapt to the functions of this social network management platform.

2- It does not have any type of integration with the LinkedIn Campaign system, which means that your advertising campaigns created on LinkedIn cannot be transferred to this system and then to your social networks, as I do not recommend using this platform at all if it is is looking to integrate it with the LinkedIn campaign system, since they will not be able to transfer the campaigns to social networks.

Summary: I find it useful to be able to manage my company's social networks within this platform because of the metrics that you offer me, not only the impact that I am causing but also the frequency of interactions and knowing what my audience likes the most. I have also been able to measure the ROI, so not only do I know the impact of my company's social networks towards the public, but also thanks to the fact that I can measure the ROI, I can see the impact that this platform makes within my company and I can say that it has been in a positive way.

While it is beneficial for my company to have all the channels on a single platform to improve workflow, it also falls behind a bit with the new features that each social network adds. This is a bit disappointing because when this happens we have to be between this platform and the social network which has added a new feature and is not within Zoho.

However, it has been a great long-term solution to have a platform like this for social media management. As I mentioned before, you had to have a page or tab open in your browser for each social network to be aware of each one of them. This is uncomfortable to be able to manage, in addition to using it within the browser consumes a lot of resources since social networks currently demand a large amount of RAM within the computer. Although it is true that all this can be done with a smartphone, it is not the same, since you would have to be switching between applications to be able to manage everything correctly. So I preferred that within my company we opted to have all the channels within a single view, that is, within the same platform.

Positive: + I consider the user experience and the control panel to be well thought out, it is very comfortable to work within this platform without complicating so much having a lot of social networks in one space. Each social network is flagged, so if I see a lot of stuff inside my main dashboard I don't worry about which social network the source is from since I can see it clearly. I also have a filter when I only want to focus on a social network, since sometimes a lot of information from a social network accumulates, occupying a large space, but with the filters it is solved.

+ It has the possibility of connecting with almost any social network, at least the social networks that are most used today have a total connection with some exceptions in some cases. However, it is very complete to manage a large part of social networks without having a lot of tabs open in the browser with the different networks that exist, nor is it necessary to have a mobile phone to be able to manage networks since with this platform you can synchronize the majority, making everything more accessible, improving the workflow in marketing.

+ I like being able to respond to comments within this same platform on all the social networks that I have linked to, this was very useful for me because when I have a comment notification I only have to be within this platform to be able to be aware of the interactions of the followers without going directly to the social networks that I manage, but with a couple of clicks or within an interface that Zoho Social has to see all the interactions on my networks, I can monitor interactions.

+ The programming was the most useful thing about this platform, with multiple parameters that I can adjust based on when, where and what type of publication I will make. This is very useful when there is a saturated job and you cannot be at the time of a publication, but simply develop an idea that you want to post and then select the day so that you can have time to plan other publications, having the peace of mind that my publications will be seen and will be at the time I decide.

+ Not only can I manage the interaction of each social channel at the same time, but I can also have a panel to review the feed of each of the social networks that I have included within my Zoho Social panel. This was interesting since I have used other platforms which is usually to publish and manage the interactions of the followers, but this platform is more complete and allows me to review the feed so that I don't have to go to each social network but everything is just there. there, I do not need to leave this platform unless required. For example, a feature that is not available in Zoho Social but is available within the same social network.

Negative: - Despite being very complete, friendly and flexible for the management of multiple social networks that currently exist, this platform has delays with respect to adding features that each social network adds with each update. If there is a newly released feature or tool in a social channel and that feature is beneficial for my company and exploit marketing then I just have to wait for Zoho developers to include that feature or just go to the social network to be able to use those features . In general, META social networks make constant updates and Zoho does not adjust and does not keep up with these improvements in those social channels, it is annoying because it slows down the work process by wanting to exploit new features.

- For users or small businesses that want to test certain features, such as scheduling posts, they will not be able to, since this feature is only available for paid versions. This is disappointing as there is no way to test the effectiveness of said feature and others. So I can say that the free version is limited, for me it is not a limitation since working in a team means that I have to have updated plans, but I saw it as a great disadvantage since it is limited when a small company wants to look for a management platform of social networks like this.

- The plans are not very attractive for the standard or professional, simply not even for a person or a small business it is useful because they remove a large part of useful features for the complete management of social networks, it seems that yes or yes you have to purchase the version of premium to be able to have certain characteristics and added to this to have other characteristics that we do not use. There should be a customized plan according to the features that are needed. An example of this would be being able to have the same features as the standard version and also being able to pay a hefty amount to add more team members.

- Similar to the first negative point, which is that it does not adapt quickly to the new features of social networks. On Facebook I have a problem with the groups, it is that as permissions are changed regularly, then the groups are disconnected from Zoho Social, having to make a connection manually again and also you have to be aware since this platform does not notify you when this happens. Another similar thing is with Instagram, regarding the stories it is not very complete than using the Instagram application to be able to edit a story to my liking since certain features that are in the story creator are not yet available in Zoho. I don't understand how I can't schedule more than 4 images in the Instagram carousel, it's annoying because when I want to schedule a post on different social networks, when I want to put more than four images on Instagram, Zoho Social is simply not allowed or enabled, having these cases do it manually for this social network.

Summary: Zoho Social is a platform that makes a lot of videos for our real estate company, I consider that this platform has helped us a lot to keep our social networks active at all times, I have loved the fact of being able to add unlimited social networks within this platform, since that in this way I can manage several social networks without any limit, in addition, this platform has allowed me to create unlimited publications, in addition, I have loved the fact of being able to send publications simultaneously to all social networks. This platform is suitable for any type of company, it helps a lot to start adding constant activity to each of the social networks, in addition, this platform also allows you to receive each of the messages received on social networks in the same inbox, This helps me a lot since I constantly receive direct messages through Facebook and Instagram, and this platform is capable of storing all those messages within the same inbox to be able to answer them easily. In addition, this platform provides me with general statistics for the results obtained in my social networks, I can view statistics that show me the progress made or the traffic generated during a month or an entire year, I can also view the number of total interactions that the clients with all my posts. Without a doubt, it recommends a platform for any type of company to carry out a complete administration of social networks.

Positive: Zoho Social is a great platform to be able to manage all social networks within the same configuration panel. What I like the most about this platform is that it allows unlimited adding of all kinds of social networks, you can add up to more than 10 social networks within this platform and in the same way you can enjoy all the features and functions of managing social networks, since this platform has no limit on the number of social networks that you can link, the limit only exists if you use the version free, which only allows you to associate two social networks. Another thing I like about this platform is that you can schedule publications simultaneously with all the linked social networks, which means that you can schedule a publication so that the information you would like is sent to all the social networks you have. linked within this platform, this function is very important to share content at the same time in all the Social Networks of a company, I love this function very much, since I do not have to publish the content individually on each social Network, but rather Just by creating a publication within this platform, this publication will be sent simultaneously to all social networks. Another of the things that I like about this platform that allows you to visualize in real time the interaction and traffic generated with each publication made, this platform allows you to statistically know the results of each publication, you can see how many views your publication has, you can visualizing how many times it has been shared, how many shares it has or how many impressions each publication has, without a doubt they are fascinating to stop the traffic of each publication.

Negative: One of the main disadvantages of this platform is when you are starting to use it for the first time in a company, since to correctly link the social networks that you have in your company, you have to wait additional time for the Verification to be processed by the team in charge of Zoho Social, This means that when you correctly link to social networks on this platform, you will have to go through a verification process, where the information from your social networks will be verified to verify the legitimacy of these social networks, this It can be a bit annoying since you have to wait for directional time to start using the platform. Another of the negative things that this platform has with respect to the free version, this Tita persona is not recommended for companies at all, since it only allows you to add a maximum of two social networks simultaneously, in addition, there is also a limit on the number of posts that you can schedule to be sent to your social networks, for which, I do not recommend it at all, it is useless, I totally recommend that you use a paid version to be able to access the important features and functions of Zoho Social.