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Description
Experience-enhancing software tailored for Managed Service Providers (MSPs) and IT teams is here to elevate your customer satisfaction, efficiency, security, and communication. By integrating your professional services automation (PSA) or IT service management (ITSM) tools with features like applications, bots, forms, approval workflows, sentiment analysis, push notifications, and a client portal, you can customize each app for individual clients, thereby boosting customer satisfaction and net promoter scores (NPS). Customers appreciate having all their needs met in one accessible interface. With ITSupportBot™, you can potentially decrease support tickets by as much as 10%, utilizing our integrated 'Self-Service Bot' to minimize unnecessary inquiries and our 'Smart Engineer Bot' to ensure engineers receive accurate ticket information on the first attempt. This leads to reduced administrative burdens and increased job satisfaction for engineers. Gain a compelling unique selling advantage that empowers you to deliver exceptional experiences, outshine competitors, and secure more monthly recurring revenue (MRR) contracts. Delivering such tailored solutions not only enhances productivity but also fosters long-lasting client relationships.
Description
IT resellers, such as VARs and MSPs, face the very complex process of quoting, renewing and tracking IT assets. From slow systems, disjointed workflows and missing fields, bad software often slows down teams and impacts profitability. Owlytica solves this challenge by offering quoting, renewal management and IT asset management in one unified platform, enabling the reseller to sell faster, offer self-service portals and most importantly use the asset data generated by quotes, renewals and customers to upsell and cross-sell more products and services.
The key features of Owlytica include Quoting, Contracts, Renewals, Asset Management, Portal, and Ticketing. These are designed to reduce manual work, helping IT resellers focus on what they do best: selling. With Owlytica, capturing more renewals and finding new sales opportunities becomes much easier, boosting profitability and morale.
Owlytica easily connects with existing distribution, CRM, and financial systems through its API, making it a versatile tool for growing your IT reselling business.To learn more about Owlytica and schedule a consultation, please visit owlytica.com.
API Access
Has API
API Access
Has API
Integrations
Alert Centric
Autotask PSA
ConnectBooster
ConnectWise PSA
Datto RMM
Datto Workplace
HappySat
IT Glue
Salesforce
Warranty Wizard
Integrations
Alert Centric
Autotask PSA
ConnectBooster
ConnectWise PSA
Datto RMM
Datto Workplace
HappySat
IT Glue
Salesforce
Warranty Wizard
Pricing Details
$189 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Invarosoft
Founded
2017
Country
United States
Website
www.invarosoft.com
Vendor Details
Company Name
Owlytica
Founded
2022
Country
United States
Website
www.owlytica.com
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
MSP
Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling
Product Features
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
MSP
Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling
