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Description
Intouch Insight's powerful Customer Experience Management (CEM) software allows brands to drive business improvement through better experiences.
Intouch makes it easy for customers to provide feedback via any source: surveys, email, SMS, online reviews, call center, or social media.
There are hundreds of integrations that seamlessly combine feedback and data from any source such as CRM, POS sensors, mystery shopping, IoT sensors, and many more to give a complete view on customer experience and business performance.
The platform offers unlimited role-based dashboards as well as an AI-powered reporting engine that can provide predictive analytics and robust reporting.
The platform offers automated case management tools that allow customers to respond to feedback and close the loop with them. Businesses can use the platform's patent-pending technology to create Action Campaigns™ that drive action at the frontlines, make proactive improvements in CX, measure the impact of actions on business metrics, and take advantage of the platform's patent-pending technology.
Description
In a landscape filled with paid advertisements and overwhelming spam, you have the right to access genuine experiences shared by real customers. SureCritic serves as your reliable and verified review platform where you can discover businesses you can trust. By gathering a wide range of unbiased feedback from all customers regarding their service experiences, SureCritic emphasizes the importance of hearing from everyone, as every individual's experience counts. Each review contributes to your decision-making process, and we believe it is essential for you to see a comprehensive picture, encompassing all perspectives. Unlike many platforms, we never remove reviews, allowing you to receive the full spectrum of opinions, both positive and negative. Businesses understand the impact of an unhappy customer, which is why our innovative concern resolution technology, known as ReScore, encourages them to promptly address any issues following a less-than-satisfactory experience. To ensure authenticity, review requests are dispatched directly from the business's point-of-sale system, making certain that each review originates from a legitimate customer rather than a bot. By prioritizing transparency and accountability, SureCritic is committed to fostering an environment where businesses can improve and customers can make informed choices.
API Access
Has API
API Access
Has API
Integrations
Axis LMS
InfoTrack
IntouchCheck
Microsoft Excel
NetSuite
SAP Analytics Cloud
Integrations
Axis LMS
InfoTrack
IntouchCheck
Microsoft Excel
NetSuite
SAP Analytics Cloud
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Intouch Insight
Founded
1992
Country
United States & Canada
Website
www.intouchinsight.com
Vendor Details
Company Name
SureCritic
Website
www.surecritic.com
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Loyalty
CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
Product Features
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
