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Average Ratings 0 Ratings
Description
Intouch Insight's powerful Customer Experience Management (CEM) software allows brands to drive business improvement through better experiences.
Intouch makes it easy for customers to provide feedback via any source: surveys, email, SMS, online reviews, call center, or social media.
There are hundreds of integrations that seamlessly combine feedback and data from any source such as CRM, POS sensors, mystery shopping, IoT sensors, and many more to give a complete view on customer experience and business performance.
The platform offers unlimited role-based dashboards as well as an AI-powered reporting engine that can provide predictive analytics and robust reporting.
The platform offers automated case management tools that allow customers to respond to feedback and close the loop with them. Businesses can use the platform's patent-pending technology to create Action Campaigns™ that drive action at the frontlines, make proactive improvements in CX, measure the impact of actions on business metrics, and take advantage of the platform's patent-pending technology.
Description
Qivos develops comprehensive customer profiles by gathering data from both physical stores and online platforms. By harnessing this data, we provide tailored experiences to consumers through cutting-edge marketing technology solutions driven by machine learning. Our Qivos Cloud platform enables clients to engage, connect with, and enhance their interactions with shoppers more efficiently and precisely. This approach not only boosts customer lifetime value but also plays a crucial role in increasing brand profitability. As a marketing technology agency, Qivos fosters customer loyalty through data intelligence and machine learning innovations. By integrating data from various sources, we create a seamless customer experience that benefits both the consumer and the brand. Our commitment is to help businesses thrive in an increasingly competitive landscape.
API Access
Has API
API Access
Has API
Integrations
InfoTrack
IntouchCheck
Microsoft Excel
NetSuite
SAP Analytics Cloud
Integrations
InfoTrack
IntouchCheck
Microsoft Excel
NetSuite
SAP Analytics Cloud
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Intouch Insight
Founded
1992
Country
United States & Canada
Website
www.intouchinsight.com
Vendor Details
Company Name
QIVOS
Founded
2004
Country
Greece
Website
www.qivos.com
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Loyalty
CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
Product Features
Customer Loyalty
CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management