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features
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support

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Description

Analyzing customer phone calls is crucial for increasing revenue and minimizing expenses. Infinity equips businesses with the tools to enhance sales, refine operational workflows, and make the most of their marketing budgets. As a cloud-based call intelligence solution, Infinity serves as a key component of the technology ecosystem for marketing, sales, and contact center operations. The platform's advanced call tracking capabilities are essential in gauging the genuine sentiment expressed during customer interactions. By grasping the underlying context and emotions of these calls, you can significantly elevate the results of your customer engagement efforts. Infinity meticulously connects user journeys, granting comprehensive insights into the factors that drive awareness, engagement, and conversion, thus optimizing your marketing investments and allowing you to concentrate on what is most important. Furthermore, it provides profound data insights that facilitate smarter sales strategies, empowering businesses to stay ahead of the game by understanding the context of conversations, which ultimately leads to faster and more substantial deal closures. By leveraging these insights, organizations can create more meaningful connections with their customers, fostering long-term loyalty and satisfaction.

Description

MeetRecord allows you to securely store, manage, search, and search all of your video content, including video calls, so teams can collaborate faster and work better. You will get more timely and actionable feedback on deals that will increase win-rates and grow your pipeline. Identify best practices. Reduced onboarding time using real examples and use-cases. MeetRecord is a simple and scalable way to record and analyze all online meetings. This allows you to increase visibility, drive process and behavior change, and create bottom-line impact. You can quickly identify the top performers and replicate these winning behaviors throughout your entire team. To drive data-driven thinking, give every department of your organization direct access the customer's voice. To achieve your desired outcomes faster, share your insights and questions easily with marketing, product, and the C-Suite.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Salesforce
Dialpad Support
Gainsight
Google Analytics
Google Calendar
HubSpot CRM
HubSpot Customer Platform
Microsoft 365
Microsoft Outlook
Microsoft Teams
Optimizely One
Pipedrive
Quantcast
QuanticMind
Totango
Upaknee
Webtrends
Zoom

Integrations

Salesforce
Dialpad Support
Gainsight
Google Analytics
Google Calendar
HubSpot CRM
HubSpot Customer Platform
Microsoft 365
Microsoft Outlook
Microsoft Teams
Optimizely One
Pipedrive
Quantcast
QuanticMind
Totango
Upaknee
Webtrends
Zoom

Pricing Details

$100.00/month
Free Trial
Free Version

Pricing Details

$9 per user per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Infinity Tracking

Founded

2010

Country

United Kingdom

Website

www.infinity.co

Vendor Details

Company Name

MeetRecord

Founded

2021

Country

United States

Website

www.meetrecord.com

Product Features

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

Revenue Intelligence

Actionable Insights
Alerts / Notifications
CRM Interactions
Call Scoring
Conversation Intelligence
Dashboard
Email/Message Interactions
Market Intelligence
Phone Call Interactions
Pipeline Visibility
Sales Coaching
Video Call Interactions

Product Features

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

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