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Description
Companies recognize the necessity of enhancing customer experience to remain competitive, yet many struggle to make meaningful progress. While customer satisfaction ratings may increase, revenue often declines—what's the reason behind this paradox? Relying on outdated methods such as collecting feedback and using monitoring tools can lead to misplaced priorities. To address this issue, we developed InMoment, which aims to revolutionize the Experience Improvement (XI) movement, fundamentally altering how organizations engage with their business strategies. Our approach melds innovative technology with extensive human expertise to empower organizations to develop impactful and lucrative programs that elevate experiences at the crucial intersection of customer, employee, and business demands. Experiences are inherently personal, emotional, and ever-changing, making it challenging to determine where to direct efforts—a task that is vital for achieving success. By identifying and prioritizing the key emotional touchpoints, businesses can foster deeper connections with their most valued customers and drive sustainable growth. This strategic focus on high-impact moments is essential for maximizing both customer loyalty and overall business performance.
Description
Engage in a real-time conversation with a large audience, allowing you to comprehend their viewpoints instantly through AI, which helps in organizing and interpreting their feedback. This enables you to make informed business choices with quicker and more comprehensive insights. By minimizing risks and enhancing decision-making, you can gain swift, actionable intelligence while reducing bias and integrating customer feedback throughout the innovation process, thus enabling research-driven decisions to be made three times faster. Streamline your resource usage by democratizing insights in dynamic discussions with as many as 1,000 participants at once, eliminating the need for follow-up surveys and focus groups. This approach can save over 50 hours of work, allowing you to concentrate on storytelling and developing a narrative based on your data. Numerous clients from various sectors utilize Remesh to gain a deeper understanding of their audience, ultimately leading to the creation of improved products, more effective companies, and better governance. The ability to harness diverse perspectives in real-time not only enhances innovation but also fosters a culture of inclusivity and responsiveness to customer needs.
API Access
Has API
No
API Access
Has API
No
Integrations
Adobe Marketo Engage
Yes
Alida
No
Alterna CX
Yes
Booking.com
Yes
Contentsquare
Yes
Glassdoor
Yes
Google Business Profile
Yes
Instagram
Yes
Lexer
Yes
Meltano
Yes
Integrations
Adobe Marketo Engage
No
Alida
Yes
Alterna CX
No
Booking.com
No
Contentsquare
No
Glassdoor
No
Google Business Profile
No
Instagram
No
Lexer
No
Meltano
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
InMoment
Founded
2002
Country
United States
Website
inmoment.com
Vendor Details
Company Name
Remesh
Founded
2015
Country
United States
Website
remesh.ai
Product Features
360 Degree Feedback
Dashboard
No
Feedback / Surveys
No
Progress Tracking
No
Question Library
No
Rater Selection
No
Self Service Portal
No
Supports External Reviewers
No
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Experience Management
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Market Research
Benchmarking
No
Compensation Management
No
Data Management
No
Email / Online
No
Face-to-Face
No
Panel Management
No
Paper-Based
No
Phone-Based
No
Sample Management
No
Statistical Analysis
No
Survey Management
No
Product Features
Employee Engagement
Benchmarking
Yes
Cultural Alignment
Yes
Employee Awards
No
Employee Guides
No
Employee Recognition
No
Feedback Management
Yes
Goal Management
No
Health & Wellness Programs
No
Performance Management
No
Pulse Surveys
Yes
Idea Management
Activity Dashboard
No
Brainstorming
Yes
Collaboration
Yes
Creator Tracking
No
Idea Ranking
Yes
Project Tracking
No
Status Tracking
No
Market Research
Benchmarking
No
Compensation Management
No
Data Management
Yes
Email / Online
Yes
Face-to-Face
No
Panel Management
No
Paper-Based
No
Phone-Based
No
Sample Management
Yes
Statistical Analysis
Yes
Survey Management
No
