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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

I'm OnCall is an affordable and secure online help desk solution that enables businesses to provide remote assistance to their clients through the Internet. With this platform, you can deliver exceptional live chat support to your customers in just a few minutes. The service includes private URLs that can be easily embedded into your website, allowing you to implement a Live-Chat button for customer interaction. When customers wish to chat with an agent, they can do so effortlessly. Each support agent can manage up to 10 chat sessions simultaneously, which is especially useful during peak periods. I'm OnCall also facilitates a temporary connection to your customer's device without the need for any pre-installed applications. This capability empowers you to swiftly and effectively troubleshoot and resolve technical and IT issues by remotely accessing their computers. Furthermore, your support agents can connect from anywhere globally, which reduces travel expenses and saves valuable time while assisting your customers efficiently. With I'm OnCall, not only can you enhance your customer service, but you can also streamline your support processes significantly.

Description

TightVNC is a complimentary remote access software solution that enables users to view and control the desktop of a distant computer as if they were physically present at that location, utilizing their local mouse and keyboard. This software is accessible for both personal and business use, with its complete source code made public, and serves various functions including system administration, technical support, and educational purposes. It is designed to be cross-platform, supporting both Windows and Unix systems, and includes a Java client for added flexibility, while being compatible with standard VNC solutions and adhering to the RFB protocol. By using TightVNC, individuals can reduce travel costs and time, assist friends and family with computer issues from a distance, and monitor the security of their systems when they are not physically present. The software is distributed under the GNU General Public License (GPL), allowing for free use and modifications by anyone. Ultimately, TightVNC serves as an effective tool for enhancing remote connectivity and support.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

01 Communique

Website

www.01com.com/imoncall-remote-help-desk/

Vendor Details

Company Name

GlavSoft

Country

Russian Federation

Website

tightvnc.com

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Product Features

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

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