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Description
Ikeono empowers retailers of various scales to enhance their operations by streamlining communication through text messaging. This comprehensive platform provides services such as business text messaging, automated requests for reviews, secure Text-to-Pay options, and converting web chats to text, facilitating the transition of site visitors into customers. Retailers can also utilize SMS to automate feedback collection for the Net Promoter Score (NPS), allowing them to mend customer relationships or elevate the voices of their advocates, and manage all customer interactions seamlessly via a centralized inbox. With integration into Lightspeed POS, businesses can send texts directly from the app, including sales receipts, quotes, updates on work orders, alerts for special orders, and automated campaigns for NPS and reviews. Originally introduced in 2018 as an app specifically for bike shop services, Ikeono has broadened its reach across multiple sectors including biking, golfing, jewelry, pets, and boutiques, introducing features such as text-based payments, automated review processes, and scheduled messaging to meet diverse business needs. This versatility ensures that retailers can adapt to customer preferences and foster stronger connections.
Description
Top Crew Systems offers a comprehensive communication and marketing platform tailored for small enterprises. Its web application consolidates calls, texts, website forms, and emails into a singular inbox, while also incorporating optional messaging from Facebook and Instagram. In the event of a missed call, the system can automatically send a text to the caller using the business's own number, ensuring that all replies are organized within the same conversation thread. Additional features that users can opt for include follow-up text messages, online booking with reminders via text, requests for customer reviews, and campaigns aimed at re-engaging previous customers. The provider also creates and manages a business website, alongside configuring a Google Business Profile for enhanced visibility. The setup process includes the establishment of the chosen website, phone, and messaging functionalities, followed by a walkthrough of the app before it goes live. This service primarily caters to owner-operated ventures like contractors, restaurants, educational institutions, salons, repair shops, healthcare clinics, and fitness centers. Monthly fees are contingent on the services selected, with calls and texts utilizing credits that must be purchased separately, offering flexibility to meet diverse business needs. With its user-friendly interface and effective features, Top Crew Systems is designed to streamline customer engagement for small businesses.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Facebook
Yes
Affirm
Yes
Afterpay
Yes
Apple Pay
Yes
Google
Yes
Google Pay
Yes
Hubtiger
Yes
Instagram
No
Klarna
Yes
Mastercard Payment Gateway Services
Yes
Integrations
Facebook
Yes
Affirm
No
Afterpay
No
Apple Pay
No
Google
No
Google Pay
No
Hubtiger
No
Instagram
Yes
Klarna
No
Mastercard Payment Gateway Services
No
Pricing Details
Free
Free Trial
Yes
Free Version
Yes
Pricing Details
$115/month
The listed starting plan is $115 per month; annual payment includes one month off. A $149.50 reservation payment is credited toward the subscription. Calls and texts use separately purchased usage credits, with a stated $25 minimum; optional services may add charges.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Ikeono
Country
United States
Website
www.ikeono.com
Vendor Details
Company Name
EmpowerU Marketing
Founded
2026
Country
United States
Website
topcrewsystems.com
Product Features
Review Management
Campaign Management
No
Dashboard
No
Negative Feedback Management
No
Response Management
No
Review Monitoring
No
Review Notification
No
Review Request
No
Sentiment Analysis
No
Social Sharing
No
White Label
No
Product Features
SMS Marketing
2-Way Messaging
No
Artificial Intelligence
No
Contact Management
No
MMS
No
Mass Texting
No
Message Personalization
No
Mobile Coupons
No
Mobile Keywords
No
Polls / Voting
No
Reporting/Analytics
No
Scheduled Messaging
No
Shortcodes
No
Text-to-Win
No
Alternatives
Alternatives
No Alternatives
