Average Ratings 1 Rating

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

A disk fills up on a client machine at 2am. Helios notices, works out the cause on the device itself, writes a reversible fix, and waits for a human to approve it. Then it closes the ticket and records what changed. That is the difference between Helios and the RMM you are probably running. Most tools are excellent at telling you something is wrong and then stopping. Helios was designed around the AI doing the work, not summarising it. What you get in one hosted platform: device and network monitoring, Windows and third-party patching, Microsoft Defender status, Microsoft 365 health, browser-based remote access with no second vendor to buy, a full service desk, client billing, and branded portals your clients log into. Quarterly reviews are generated for you. Asset lifecycle and backup state are tracked without extra tooling. The AI earns its place. It answers questions about your fleet in plain English, forecasts which disks will run out and roughly when, and treats several machines dropping at once as a single outage rather than twenty separate tickets. Inbound support email is triaged and answered in the customer's own thread. One lightweight agent covers Windows, Windows Server, macOS and Linux, and every build is code-signed. Plans are priced per workspace rather than per technician, so hiring does not cost you more. Launch is £4 per device monthly, from 5 to 25 devices with a £20 floor. Starter is £99 for up to 50 devices. Growth is £199 for up to 250 and adds a white-label portal. Scale is £399 for unlimited devices. Every plan includes every feature. Trials run 14 days and take no card.

Description

Beautifully simple RMM and Service Desk software. A powerful, simple-to-use, all-in-one IT service automation platform that simplifies service delivery and reduces costs. Since over 10 years, Naverisk has empowered MSPs and IT Pros to deliver exceptional IT services. Naverisk's powerful remote management and monitoring capabilities allow you to deliver world-class IT services. You can identify and fix issues before users are affected. Automate your IT services to improve efficiency. Full support for Windows, Linux and Mac & SNMP devices. To provide great customer service, it takes a team. Naverisk's service desk was created for IT professionals and MSPs. It features powerful automation and collaboration capabilities. Modern collaboration features support teams working together and integrated device management to quickly solve IT issues.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Anthropic Yes 
Apple iOS Yes 
ConnectWise PSA No 
ConnectWise ScreenConnect No 
Datto RMM No 
Datto Workplace No 
Microsoft 365 Yes 
Microsoft Defender for Business Yes 
ScalePad No 
ScalePad Lifecycle Manager No 
Splashtop Remote Support No 
Ubuntu Yes 
Windows 10 Yes 
Windows 11 Yes 
Windows Server Yes 
Xero No 
e-automate No 

Integrations

Anthropic No 
Apple iOS No 
ConnectWise PSA Yes 
ConnectWise ScreenConnect Yes 
Datto RMM Yes 
Datto Workplace Yes 
Microsoft 365 No 
Microsoft Defender for Business No 
ScalePad Yes 
ScalePad Lifecycle Manager Yes 
Splashtop Remote Support Yes 
Ubuntu No 
Windows 10 No 
Windows 11 No 
Windows Server No 
Xero Yes 
e-automate Yes 

Pricing Details

£99/month
Pricing is flat per plan, not per technician: Starter £99/mo, Growth £199/mo, Scale £399/mo. Every feature on every plan. 14-day free trial, no credit card. The agent runs on Windows, Windows Server, macOS and Linux.
Free Trial Yes 
Free Version No 

Pricing Details

$110 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Helios

Founded

2024

Country

United Kingdom

Website

heliosmsp.io

Vendor Details

Company Name

Naverisk

Founded

2007

Country

New Zealand

Website

www.naverisk.com

Product Features

MSP

Backup Management Yes 
Billing & Invoicing No 
CRM No 
Dashboard Yes 
Help Desk Yes 
Issue Management Yes 
Live Chat No 
Patch Management Yes 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access Yes 
Remote Systems Monitoring Yes 
Scheduling Yes 

Professional Services Automation

Billing & Invoicing No 
CRM No 
Client Portal Yes 
Collaboration Tools No 
Document Management No 
Portfolio Management No 
Project Management No 
Proposal Generation No 
Quote Management No 
Resource Management No 
Time & Expense Tracking No 

RMM

Deployment Management No 
For MSPs Yes 
IT Asset Management Yes 
Mobile Access Yes 
Network Monitoring Yes 
Patch Management Yes 
Real-time Alerts Yes 
Remediation Management Yes 

Product Features

Issue Tracking

Assignment Management Yes 
Dashboard Yes 
Escalation Management Yes 
Issue Auditing Yes 
Issue Scheduling Yes 
Knowledge Base No 
Project Management Yes 
Recurring Issues Yes 
Scheduling No 
Task Management Yes 

IT Service

Contract Management Yes 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Management No 
Release Management Yes 
Self Service Portal No 
Service Catalog No 
Service Reporting No 
Ticket Management Yes 

ITSM

Asset Tracking No 
Availability Management Yes 
Change Management No 
Configuration Management No 
Contract/License Management Yes 
Dashboard No 
Incident Management Yes 
Problem Management Yes 
Project Management Yes 
Release & Deployment Management Yes 
Self Service Portal Yes 

MSP

Backup Management Yes 
Billing & Invoicing Yes 
CRM Yes 
Dashboard Yes 
Help Desk Yes 
Issue Management Yes 
Live Chat Yes 
Patch Management Yes 
Privileged Access Management (PAM) No 
Project Management Yes 
Remote Access Yes 
Remote Systems Monitoring Yes 
Scheduling Yes 

Network Monitoring

Bandwidth Monitoring Yes 
Baseline Manager No 
Diagnostic Tools Yes 
IP Address Monitoring Yes 
Internet Usage Monitoring Yes 
Real Time Analytics No 
Resource Management Yes 
SLA Monitoring No 
Server Monitoring Yes 
Uptime Monitoring Yes 
Web Traffic Reporting Yes 

Patch Management

Alerts/Notifications Yes 
Automatic Approval No 
Automatic Patch Deployment Yes 
Automatic Scans Yes 
Compliance Management No 
Custom Patches Yes 
Dashboard No 
Network Wide Management Yes 
Patch Prioritization No 
Patch Testing Yes 
Remote Access/Control No 
Vulnerability Scanning Yes 

Professional Services Automation

Billing & Invoicing Yes 
CRM No 
Client Portal Yes 
Collaboration Tools No 
Document Management No 
Portfolio Management No 
Project Management Yes 
Proposal Generation No 
Quote Management Yes 
Resource Management Yes 
Time & Expense Tracking Yes 

Remote Support

Diagnostic Tools Yes 
File Transfer No 
Live Chat No 
Real-time Chat Yes 
Remote Control No 
Screen Sharing Yes 
Session Recording No 
Session Transfer No 
Surveys & Feedback Yes 

RMM

Deployment Management No 
For MSPs No 
IT Asset Management No 
Mobile Access No 
Network Monitoring No 
Patch Management No 
Real-time Alerts No 
Remediation Management No 

Server Management

CPU Monitoring Yes 
Credential Management No 
Database Servers Yes 
Email Monitoring Yes 
Event Logs Yes 
History Tracking No 
Patch Management Yes 
Scheduling Yes 
User Activity Monitoring Yes 
Virtual Machine Monitoring Yes 

Alternatives

Alternatives

MSP360 RMM Reviews

MSP360 RMM

MSP360
Kaseya BMS Reviews

Kaseya BMS

Kaseya