Helios Description

Helios serves as an AI-centric platform for remote monitoring and management (RMM) and professional services automation (PSA), specifically designed for managed service providers. This comprehensive solution integrates device monitoring, automated self-healing, patch management for both Windows and third-party applications, security monitoring via Microsoft Defender, health checks for Microsoft 365, one-click remote access, customized client portals, and a complete helpdesk system into a single hosted environment.

Unlike many tools that merely add AI as an additional feature, Helios is fundamentally constructed around artificial intelligence: AI Ops can respond to straightforward questions about your systems and take action accordingly, foresees potential disk failures several days in advance, and consolidates alerts to ensure that one outage generates only one support ticket. Additionally, its integrated AI Service Desk Agent efficiently triages and responds to incoming emails in mere seconds, enhancing overall operational efficiency and responsiveness.

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Pricing

Pricing Starts At:
£99/month
Pricing Information:
Pricing is flat per plan, not per technician: Starter £99/mo, Growth £199/mo, Scale £399/mo. Every feature on every plan. 14-day free trial, no credit card. The agent runs on Windows, Windows Server, macOS and Linux.
Free Trial:
Yes

Integrations

View Integrations

Reviews - 1 Verified Review

Total
ease
features
design
support
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Company Details

Company:
Helios
Year Founded:
2024
Headquarters:
United Kingdom
Website:
heliosmsp.io
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Media

Helios opens with an AI digest that tells you what to fix first, over a live view of every client, device, ticket, alert and backup.

Helios opens with an AI digest that tells you what to fix first, over a live view of every client, device, ticket, alert and backup.

Helios opens with an AI digest that tells you what to fix first, over a live view of every client, device, ticket, alert and backup. Helio investigates each alert on the device, reads the event log, runs an approved fix and verifies it, then closes the ticket within SLA. No technician needed. AI Ops Playbooks A live grid of every managed device, colour-coded by severity with CPU, RAM and disk at a glance, so what needs a human rises to the top. Device Detail Page
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Product Details

Platforms
Web-Based
Windows
Mac
Linux
Types of Training
Training Docs
Customer Support
Online Support

Helios Features and Options

RMM Software

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

MSP Software

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Professional Services Automation Software

Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

Helios User Reviews

Write a Review
  • Name: Lewis S.
    Job Title: IT Admin
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Peace of mind for a small business with no IT team

    Date: Jul 13 2026

    Summary: As a small business with no IT team, Helios gives us confidence that backups and security run and threats are caught. Clear when it matters, quiet when it doesn't. Also the AI features throughout are super helpful

    Positive: Incredible levels of control and visibility, solid backup and security monitoring; very helpful AI throughout the platform if we’re stuck on what needs fixing and how to fix it, simple portal for non-technical staff.

    Negative: Occasionally the detail is more than a non-technical user needs, however I understand this is geared as luck towards service providers as it is direct client consumers like ourselves.

    Read More...
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