Average Ratings 1 Rating

Total
ease
features
design
support

Average Ratings 76 Ratings

Total
ease
features
design
support

Description

A disk fills up on a client machine at 2am. Helios notices, works out the cause on the device itself, writes a reversible fix, and waits for a human to approve it. Then it closes the ticket and records what changed. That is the difference between Helios and the RMM you are probably running. Most tools are excellent at telling you something is wrong and then stopping. Helios was designed around the AI doing the work, not summarising it. What you get in one hosted platform: device and network monitoring, Windows and third-party patching, Microsoft Defender status, Microsoft 365 health, browser-based remote access with no second vendor to buy, a full service desk, client billing, and branded portals your clients log into. Quarterly reviews are generated for you. Asset lifecycle and backup state are tracked without extra tooling. The AI earns its place. It answers questions about your fleet in plain English, forecasts which disks will run out and roughly when, and treats several machines dropping at once as a single outage rather than twenty separate tickets. Inbound support email is triaged and answered in the customer's own thread. One lightweight agent covers Windows, Windows Server, macOS and Linux, and every build is code-signed. Plans are priced per workspace rather than per technician, so hiring does not cost you more. Launch is £4 per device monthly, from 5 to 25 devices with a £20 floor. Starter is £99 for up to 50 devices. Growth is £199 for up to 250 and adds a white-label portal. Scale is £399 for unlimited devices. Every plan includes every feature. Trials run 14 days and take no card.

Description

LogMeIn Rescue is a comprehensive enterprise-grade remote support software built to meet the complex challenges faced by IT teams in today’s security-conscious and resource-limited environments. It delivers fast, one-click access to devices across a broad range of platforms such as Windows, macOS, Linux, Chrome OS, iOS, and Android, enabling technicians to troubleshoot and resolve issues efficiently. Rescue incorporates industry-leading security measures including permission-based access, PIN validation, IP restrictions, SSO, AD Sync, and AES-256 encryption to ensure data protection during sessions. The platform’s centralized management console allows IT administrators to customize security settings, create unlimited user groups, record sessions, and monitor team performance in real time. Enterprises can also customize the user interface, chat tools, and connection methods to provide a branded support experience. Rescue’s integration capabilities and in-session tools streamline workflows and help techs solve problems faster, even on inactive devices. Trusted by global companies and validated by a Forrester Total Economic Impact™ study, Rescue delivers ROI within six months through improved efficiency. It’s an ideal solution for organizations seeking scalable, secure, and customizable remote support.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Anthropic Yes 
Apple iOS Yes 
AuthPoint No 
Blotout No 
Campaign Monitor No 
Cayzu No 
ConnectWise Cybersecurity Management No 
Freshdesk No 
HaloPSA No 
Incident IQ No 
Microsoft 365 Yes 
Microsoft Defender for Business Yes 
Salesforce Agentforce Service No 
ServiceNow No 
SolarWinds Service Desk No 
SysAid No 
Ubuntu Yes 
Windows 10 Yes 
Windows Server Yes 
Zendesk No 

Integrations

Anthropic No 
Apple iOS No 
AuthPoint Yes 
Blotout Yes 
Campaign Monitor Yes 
Cayzu Yes 
ConnectWise Cybersecurity Management Yes 
Freshdesk Yes 
HaloPSA Yes 
Incident IQ Yes 
Microsoft 365 No 
Microsoft Defender for Business No 
Salesforce Agentforce Service Yes 
ServiceNow Yes 
SolarWinds Service Desk Yes 
SysAid Yes 
Ubuntu No 
Windows 10 No 
Windows Server No 
Zendesk Yes 

Pricing Details

£99/month
Pricing is flat per plan, not per technician: Starter £99/mo, Growth £199/mo, Scale £399/mo. Every feature on every plan. 14-day free trial, no credit card. The agent runs on Windows, Windows Server, macOS and Linux.
Free Trial Yes 
Free Version No 

Pricing Details

$109 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Helios

Founded

2024

Country

United Kingdom

Website

heliosmsp.io

Vendor Details

Company Name

GoTo

Founded

2003

Country

United States

Website

www.logmein.com/products/rescue

Product Features

MSP

Backup Management Yes 
Billing & Invoicing No 
CRM No 
Dashboard Yes 
Help Desk Yes 
Issue Management Yes 
Live Chat No 
Patch Management Yes 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access Yes 
Remote Systems Monitoring Yes 
Scheduling Yes 

Professional Services Automation

Billing & Invoicing No 
CRM No 
Client Portal Yes 
Collaboration Tools No 
Document Management No 
Portfolio Management No 
Project Management No 
Proposal Generation No 
Quote Management No 
Resource Management No 
Time & Expense Tracking No 

RMM

Deployment Management No 
For MSPs Yes 
IT Asset Management Yes 
Mobile Access Yes 
Network Monitoring Yes 
Patch Management Yes 
Real-time Alerts Yes 
Remediation Management Yes 

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting No 
Campaign Management Yes 
Database No 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer Yes 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Help Desk

Alerts / Escalation Yes 
Automated Routing No 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base No 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal No 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

ITSM

Asset Tracking Yes 
Availability Management Yes 
Change Management Yes 
Configuration Management Yes 
Contract/License Management Yes 
Dashboard Yes 
Incident Management Yes 
Problem Management Yes 
Project Management Yes 
Release & Deployment Management Yes 
Self Service Portal Yes 

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

MSP

Backup Management No 
Billing & Invoicing No 
CRM No 
Dashboard No 
Help Desk Yes 
Issue Management Yes 
Live Chat Yes 
Patch Management No 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access Yes 
Remote Systems Monitoring No 
Scheduling No 

Remote Desktop

Chat Yes 
Cross-Platform Access No 
File Transfer Yes 
Group View Yes 
Mobile Device Access Yes 
Multi Monitor Support Yes 
Record Remote Sessions Yes 
Remote Print No 
Remote Wake No 
User Management No 

Remote Support

Diagnostic Tools Yes 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback Yes 

Remote Work

Collaboration No 
Credential Management No 
Electronic Signature No 
Employee Monitoring No 
Live Chat Yes 
Meeting Management No 
Project Management No 
Remote Access Yes 
Remote Support Yes 
Screen Sharing Yes 
Softphone No 
Task Management No 
Time Zone Tracking No 
Video Chat No 
Web Conferencing No 

RMM

Deployment Management No 
For MSPs No 
IT Asset Management No 
Mobile Access No 
Network Monitoring No 
Patch Management No 
Real-time Alerts No 
Remediation Management No 

Screen Sharing

Annotations / Drawing Tools No 
Desktop / Browser Sharing Yes 
Mobile Screen Sharing Yes 
Presenter Control Management No 
Remote Control Yes 
Screen Capture No 
Screen Mirroring Yes 
Screen Recording Yes 

Alternatives

Alternatives

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