Average Ratings 1 Rating
Average Ratings 1 Rating
Description
A disk fills up on a client machine at 2am. Helios notices, works out the cause on the device itself, writes a reversible fix, and waits for a human to approve it. Then it closes the ticket and records what changed.
That is the difference between Helios and the RMM you are probably running. Most tools are excellent at telling you something is wrong and then stopping. Helios was designed around the AI doing the work, not summarising it.
What you get in one hosted platform: device and network monitoring, Windows and third-party patching, Microsoft Defender status, Microsoft 365 health, browser-based remote access with no second vendor to buy, a full service desk, client billing, and branded portals your clients log into. Quarterly reviews are generated for you. Asset lifecycle and backup state are tracked without extra tooling.
The AI earns its place. It answers questions about your fleet in plain English, forecasts which disks will run out and roughly when, and treats several machines dropping at once as a single outage rather than twenty separate tickets. Inbound support email is triaged and answered in the customer's own thread.
One lightweight agent covers Windows, Windows Server, macOS and Linux, and every build is code-signed.
Plans are priced per workspace rather than per technician, so hiring does not cost you more. Launch is £4 per device monthly, from 5 to 25 devices with a £20 floor. Starter is £99 for up to 50 devices. Growth is £199 for up to 250 and adds a white-label portal. Scale is £399 for unlimited devices. Every plan includes every feature. Trials run 14 days and take no card.
Description
Small and medium-sized enterprises (SMEs) around the world can realize true freedom of choice by partnering with JumpCloud. JumpCloud centralizes the management and security of identities, access, and devices through its cloud-based open directory platform, enabling IT teams and managed service providers (MSPs) to remotely support Windows, Mac, Linux, and Android devices, manage identities natively or from their preferred HRIS or productivity suite, and provide access to hundreds of on-prem and cloud-based apps with a single, secure set of credentials. Start a 30 Day Trial of JumpCloud today to take advantage of the entire platform for free.
API Access
Has API
No
API Access
Has API
No
Integrations
Microsoft 365
Yes
Active Directory
No
Akitra Andromeda
No
Anthropic
Yes
Clutch
No
Complyance
No
Google Workspace
No
Greenhouse
No
Hyperproof
No
LogicalDOC
No
Integrations
Microsoft 365
Yes
Active Directory
Yes
Akitra Andromeda
Yes
Anthropic
No
Clutch
Yes
Complyance
Yes
Google Workspace
Yes
Greenhouse
Yes
Hyperproof
Yes
LogicalDOC
Yes
Pricing Details
£99/month
Pricing is flat per plan, not per technician: Starter £99/mo, Growth £199/mo, Scale £399/mo. Every feature on every plan. 14-day free trial, no credit card. The agent runs on Windows, Windows Server, macOS and Linux.
Free Trial
Yes
Free Version
No
Pricing Details
$9/user
For complete pricing and to see all of our package options, please visit our website
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Helios
Founded
2024
Country
United Kingdom
Website
heliosmsp.io
Vendor Details
Company Name
JumpCloud
Founded
2012
Country
United States
Website
jumpcloud.com
Product Features
MSP
Backup Management
Yes
Billing & Invoicing
No
CRM
No
Dashboard
Yes
Help Desk
Yes
Issue Management
Yes
Live Chat
No
Patch Management
Yes
Privileged Access Management (PAM)
No
Project Management
No
Remote Access
Yes
Remote Systems Monitoring
Yes
Scheduling
Yes
Professional Services Automation
Billing & Invoicing
No
CRM
No
Client Portal
Yes
Collaboration Tools
No
Document Management
No
Portfolio Management
No
Project Management
No
Proposal Generation
No
Quote Management
No
Resource Management
No
Time & Expense Tracking
No
RMM
Deployment Management
No
For MSPs
Yes
IT Asset Management
Yes
Mobile Access
Yes
Network Monitoring
Yes
Patch Management
Yes
Real-time Alerts
Yes
Remediation Management
Yes
Product Features
Authentication
Biometric
Yes
Credential Management
Yes
Knowledge-Based Authentication
No
Mobile Authentication
No
Multifactor Authentication
Yes
Out-of-Band Authentication
No
Policy Management
Yes
Self Service Portal
Yes
Single Sign On
Yes
Social Sign On
No
Cloud Management
Access Control
Yes
Billing & Provisioning
No
Capacity Analytics
No
Cost Management
No
Demand Monitoring
No
Multi-Cloud Management
No
Performance Analytics
No
SLA Management
No
Supply Monitoring
No
Workflow Approval
No
Cybersecurity
AI / Machine Learning
No
Behavioral Analytics
No
Endpoint Management
Yes
IOC Verification
No
Incident Management
No
Tokenization
No
Vulnerability Scanning
No
Whitelisting / Blacklisting
No
Endpoint Protection
Activity Log
Yes
Antivirus
No
Application Security
Yes
Behavioral Analytics
No
Device Management
Yes
Encryption
Yes
Signature Matching
No
Web Threat Management
No
Whitelisting / Blacklisting
No
Identity Management
Access Certification
Yes
Compliance Management
Yes
Multifactor Authentication
Yes
Password Management
Yes
Privileged Account Management
Yes
Self-Service Access Request
Yes
Single Sign On
Yes
User Activity Monitoring
Yes
User Provisioning
Yes
IT Management
Capacity Monitoring
No
Compliance Management
Yes
Event Logs
Yes
Hardware Inventory
No
IT Budgeting
No
License Management
No
Patch Management
Yes
Remote Access
Yes
Scheduling
No
Software Inventory
No
User Activity Monitoring
Yes
IT Service
Contract Management
No
IT Asset Management
Yes
Incident Management
No
Knowledge Management
No
Release Management
No
Self Service Portal
Yes
Service Catalog
No
Service Reporting
No
Ticket Management
No
MSP
Backup Management
No
Billing & Invoicing
No
CRM
No
Dashboard
Yes
Help Desk
No
Issue Management
No
Live Chat
No
Patch Management
No
Privileged Access Management (PAM)
Yes
Project Management
No
Remote Access
Yes
Remote Systems Monitoring
Yes
Scheduling
Yes
Network Security
Access Control
No
Analytics / Reporting
No
Compliance Reporting
No
Firewalls
No
Internet Usage Monitoring
No
Intrusion Detection System
No
Threat Response
No
VPN
No
Vulnerability Scanning
No
Password Management
Credential Management
Yes
Multifactor Authentication
Yes
Password Generator
Yes
Password Reset
Yes
Password Synchronization
Yes
Single Sign On
Yes
User Management
Yes
Policy Management
Approval Process Control
No
Attestation
No
Audit Trails
No
Policy Creation
Yes
Policy Library
Yes
Policy Metadata Management
No
Policy Training
No
Reporting / Analytics
Yes
Version Control
No
Workflow Management
No
Privileged Access Management
Application Access Control
Yes
Behavioral Analytics
No
Credential Management
Yes
Endpoint Management
Yes
For MSPs
Yes
Granular Access Controls
Yes
Least Privilege
No
Multifactor Authentication
Yes
Password Management
Yes
Policy Management
Yes
Remote Access Management
Yes
Threat Intelligence
No
User Activity Monitoring
Yes
RMM
Deployment Management
No
For MSPs
No
IT Asset Management
No
Mobile Access
No
Network Monitoring
No
Patch Management
No
Real-time Alerts
No
Remediation Management
No
Server Management
CPU Monitoring
No
Credential Management
Yes
Database Servers
No
Email Monitoring
No
Event Logs
Yes
History Tracking
No
Patch Management
No
Scheduling
No
User Activity Monitoring
Yes
Virtual Machine Monitoring
Yes
SIEM
Application Security
Yes
Behavioral Analytics
No
Compliance Reporting
Yes
Endpoint Management
Yes
File Integrity Monitoring
No
Forensic Analysis
No
Log Management
Yes
Network Monitoring
No
Real Time Monitoring
No
Threat Intelligence
No
User Activity Monitoring
No
Single Sign On
Biometric
Yes
Credential Management
Yes
Identity Federation
Yes
Multifactor Authentication
Yes
Password Management
Yes
Policy Management
Yes
Social Sign On
No
User Management
Yes
User Provisioning and Governance
Access Governance
No
Access Verification Workflow
No
Audits / Reports
No
Automatic Provisioning / Deprovisioning
No
Delegated Access Authorization
No
Identity Synchronization
No
Lifecycle Management
No
Multi-Factor Authentication (MFA)
No
Password Management
No
Policy Enforcement
No
Single Sign-On (SSO)
No
User Self-Service
No