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Average Ratings 0 Ratings
Description
Comprehensive Experience Management Platform (XMP) tailored for IT and Experience Level Agreements is transforming how organizations operate. On average, our clients have seen a remarkable boost in productivity by 26%. We assess the satisfaction and efficiency of over 1,000,000 employees across more than 130 nations. Understanding the current experiences of your workforce is essential. The continuous collection of high volumes of Experience Data, when integrated with your Operational Data, holds the key to success. Facilitating real-time sharing of Experience Data with colleagues, partners, vendors, and stakeholders fosters collaboration towards achieving shared objectives. This shift from intuition-based strategies to data-informed decision-making results in a more experience-centric IT department. Transitioning from Service Level Agreements (SLAs) to Experience Level Agreements (XLAs) creates a unified focus on common goals, allowing organizations to achieve desired outcomes and celebrate their successes. Our clients have consistently demonstrated the ability to enhance productivity by this significant margin. Together, we are paving the way for innovation alongside industry leaders.
Description
Insocial provides a platform for gathering customer feedback at various stages throughout the customer journey, enabling businesses to derive actionable insights aimed at enhancing the overall customer experience! Customer Experience (CX) encompasses the entirety of interactions that occur between a business and its customers or potential customers, where each interaction is assessed against the expectations held by the customer. Failing to meet these expectations can hinder the development of customer loyalty and place you at a disadvantage against competitors in the long term. It's essential to collect critical customer feedback at key moments throughout the journey, allowing you to convert these experiences into real-time data that can be relayed back to your team. By leveraging insights from your customers, you can immediately enhance your online reputation across your website, social media platforms, and improve your visibility in Google search results through effective SEO and SEA strategies. Additionally, continuous feedback can lead to innovative improvements, creating a cycle of positive reinforcement that benefits both customers and the organization.
API Access
Has API
API Access
Has API
Integrations
Bullhorn
Coosto
Flow.ai
GLOVIA G2
Interstage
Nova
RunMyProcess
Saysimple
ServiceNow
TOPdesk
Integrations
Bullhorn
Coosto
Flow.ai
GLOVIA G2
Interstage
Nova
RunMyProcess
Saysimple
ServiceNow
TOPdesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$250 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
HappySignals
Founded
2014
Country
Finland
Website
www.happysignals.com/leading-experience-management-platform-for-it-happysignals
Vendor Details
Company Name
Insocial
Founded
2012
Country
Netherlands
Website
www.insocial.eu/en
Product Features
Experience Management
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Experience Management
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Review Management
Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video