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Description
Happy Schedule is a workforce management solution designed with a focus on human needs, specifically tailored for customer support teams. Optimize your scheduling to best fit your requirements and achieve your coverage targets without confining employees to fixed work hours, utilizing an intuitive interface that simplifies adjustments. Life's unpredictability is acknowledged, allowing you to maintain equilibrium with a system that adapts to unexpected changes and irregularities in scheduling. In a world where your workplace is decentralized, having an integrated calendar is essential to accommodate the workday for your remote team, regardless of when their day begins or ends. This flexibility ensures that all team members can stay aligned and productive, fostering a collaborative environment.
Description
TeamWork, built in HTML 5 is a comprehensive, configurable and 100% cloud-based Workforce Management System. It is provided as a hosted Software-as-a-Service product design, built and maintained by ScheduleSource, Inc.
TeamWork is accessible from anywhere, from any device. It provides exceptional ease of use, is highly collaborative and provides robust tools for staff planning, scheduling, change management, employee self-management, and reporting. An integrated time system with pay rules including attendance visibility in schedules provides continuous real-time access for clocking, timecards and payroll processing from anywhere.
TeamWork is a configurable roles-based system. That means that your enterprise administrators can create any number of schedule groups/locations, support any number of employees and system users, set up portal and functionality access controls as needed to optimize the system for your use.
TeamWork provides tools for:
Recruiting, Staff Forecasting, Scheduling, Auto scheduling, Shift bidding, Leave management/Attendance, Leave/PTO bidding, Time keeping, Collaboration/Notifications, Credentials, Compliance, Clients, Events and Appointments, Auditing schedules and Time and Integrations.
API Access
Has API
API Access
Has API
Integrations
ADP Enterprise HR
Microsoft 365
Paylocity
UKG Pro
Pricing Details
$5 per user per month
Free Trial
Free Version
Pricing Details
$5 per user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Automattic
Founded
2005
Country
United States
Website
happy.tools/
Vendor Details
Company Name
ScheduleSource, Inc.
Founded
2000
Country
United States
Website
www.schedulesource.com
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Employee Scheduling
Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Product Features
Employee Scheduling
Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking
Scheduling
Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Calendar Management
Class Scheduling
Employee Scheduling
Facility Scheduling
Group Scheduling
Interview Scheduling
Meeting Room Booking
Multi-Location
Online Scheduling
Payment Processing
Real-time Scheduling
Reservations
Resource Scheduling
Room Booking Management
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce