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Average Ratings 7 Ratings

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Description

An effective Customer Experience program extends beyond merely achieving immediate business gains; it plays a crucial role in strategic planning and long-term initiatives that lead to a greater return on investment. By utilizing Happ, you can effectively assess the key customer experiences that enhance customer loyalty, boost employee morale, and drive revenue growth. Managing customer experiences is instrumental in elevating overall business performance. Gaining insights into your customers' needs and what matters most to their satisfaction allows you to prioritize effectively while minimizing investment risks. The HAPP platform for customer experience management offers several noteworthy features. It includes digital surveys that can be dispatched through various online channels to maximize engagement. The entire process of gathering insights is fully automated, initiated by transactions and supported by straightforward integrations. Leveraging machine learning, the platform ensures that you ask the appropriate questions to the right customers at optimal moments, thereby eliminating customer frustration and enhancing survey experiences. Additionally, these features work synchronously to create a seamless experience that empowers businesses to make informed decisions based on real-time feedback.

Description

Software for business leaders and consultants! You can create and deploy any type or professional survey. Engage employees and teams in order to get their feedback and improve performance. Find out what customers have to say and share it with others. NPS can be used to measure customer loyalty to a brand, company, product, or service. 360-degree feedback is used to assess how leaders are perceived, identify their strengths and determine their development needs. Listen to others, brainstorm and come up with new ideas. To gain a deeper understanding about markets and potential customers, conduct research. Survey experts are available 24 hours a day to provide advice and support.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Slack
Wufoo
Zapier

Integrations

Slack
Wufoo
Zapier

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$25/month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Happ Consulting Services

Founded

2015

Country

United Kingdom

Website

www.happcons.com

Vendor Details

Company Name

Spark Chart

Founded

2016

Country

Australia

Website

www.sparkchart.com

Product Features

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Product Features

360 Degree Feedback

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

NPS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Alternatives

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